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Business Profile

Compression Clothing

Compression Socks World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 4 pairs of compression socks from Compression Socks World via an ad on ******** on or about 6/20/23 using a credit card. The socks didn't fit. I emailed them and someone answered and told me they would send 4 larger sized pairs free of charge or I could return them to an address in ****** for a full refund.I opted for the refund and it cost me $23.40 using the ***** Compression Sock World REFUSED the package when it was delivered and the package was returned to me in MA.So now I have socks I can't use and they don't reply to emails. BUT BUT....They send me ads via email....and I reply to each one to no avail.....DON'T DO BUSINESS WITH THIS COMPANY.

  • Initial Complaint

    Date:10/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still haven't heard from your company. This blatant disregard for anything resembling "customer service" is deplorable. Please move my request to a qualified agent. Apparently you cannot perform your function there and need to hand my case off to someone who can.Sent from Yahoo Mail on Android On Fri, Oct 20, 2023 at 12:43 PM, ************************* <*********************> wrote:Athens, please send my request to your manager. Apparently you aren't interested in resolving my issue. I have laid out the timeline for you and STILL have no response. Thank you. ************************* ********************************************************************* Sent from Yahoo Mail on Android On Wed, Oct 18, 2023 at 1:24 PM, ************************* <*********************> wrote:I'm not going to go away. You need to make good on delivery or refund me my money. Look at your own timeline 8/25 delivered the socks 8/27 I request a refund because the delivered socks don't fit 8/27 I am offered the option of refund or getting 6 pairs of bigger socks. I opted for the extra pairs 9/1 you said you would send out the new 4xl size socks 9/17, 10/3, 10/14, I recontact you about not receiving the order 10/16 you reply that the original delivery blah blah blah. I just want what I paid for or a refund. Sent from Yahoo Mail on Android On Mon, Oct 16, 2023 at 8:46 PM, ************************* <*********************> wrote:If you follow the thread back you will see that was the original order. I was subsequently offered 2 additional pairs with a 16" calf size. I have not received them to this date. At this point I want my money back. If your company does business like this you're not reputable in my opinion. Please refund my my ASAP. Hi,We'll send over 6 pairs in size 4XL right away and no need to return the ones you have.You should receive a confirmation email shortly.Thank you,Athens *********************** Specialist Here is where you offered the extra pairs. Follow the thread...Sent from Yahoo Mail on Android On Mon, Oct 16, 2023 at 7:42 PM, Athens - Compression Socks World <**********************************> wrote:Hi,Your order was delivered - here is the proof: ************************************************************************************ They were sent to this address:****************************************************************************************** We sent them for free *********************** Specialist From: ************************* <*********************>Sent: Saturday, October 14, 2023 2:37 PM To: Athens - Compression Socks World <**********************************>Subject: Socks I ordered This is the message you seem to be ignoring.Ok, this is getting ridiculous. My order # is *****. I haven't received the socks I ordered and I am ready to report this as a scam. I am at ***************************************************************************. You promised 2 extra pairs because the first ones didn't fit. Please contact me ASAP to let me know what the problem is Sent from Yahoo Mail on Android On Tue, Oct 3, 2023 at 11:59 AM, ************************* <*********************> wrote:Ok, this is getting ridiculous. My order # is *****. I haven't received the socks I ordered and I am ready to report this as a scam. I am at ***************************************************************************. You promised 2 extra pairs because the first ones didn't fit. Please contact me ASAP to let me know what the problem is Sent from Yahoo Mail on Android On Sun, Sep 17, 2023 at 11:57 AM, ************************* <*********************> wrote:I've had no notice from you about this email. What is the status?My address is still ************************* ********************************************************************* Sent from Yahoo Mail on Android On Fri, Sep 1, 2023 at 4:57 AM, Athens - Compression Socks World <**********************************> wrote:Hi,We'll send over 6 pairs in size 4XL right away and no need to return the ones you have.You should receive a confirmation email shortly.Thank you,Athens *********************** Specialist From: ************************* <*********************>Sent: Thursday, August 31, 2023 12:36 PM To: Athens - Compression Socks World <**********************************>Subject: Re: New customer message on August 24, 2023 at 8:05 pm My calf is 16" circumference. I would like to take you up on the extra pairs of socks Sent from Yahoo Mail on Android On Sun, Aug 27, 2023 at 9:33 PM, Athens - Compression Socks World <**********************************> wrote:Hi,Thank you for reaching out and sorry to see the socks didn't fit.This is usually due to a sizing issue when a customer has a size smaller than what they should be wearing. We have 2 options for returns:1- We can send over 6 larger pairs free of charge and no need to return the ones you have (please share your calf circumference)2- Or, you can return them to the address below for a refund:Athens ******************************************************************************************************, A1B 3P2 ****** Thank you,Athens *********************** Specialist From: ************************* <*********************>Sent: Friday, August 25, 2023 3:13 AM To: Athens - Compression Socks World <**********************************>Subject: Re: New customer message on August 24, 2023 at 8:05 pm It's *****. These socks are not even close to wearable for me Sent from Yahoo Mail on Android On Fri, Aug 25, 2023 at 1:21 AM, Athens - Compression Socks World <**********************************> wrote:Hi,Can you please share the order number?*********************** Specialist Sent from Yahoo Mail on Android Show less

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order ********** socks on Sept.9, 2023.This was paid with my debit card. When we reieved the product they were not like they showed in the advertisement. We had 30 days to return them for a full refund. Which I did I had to pay the shipping to do so . They were bought out od Calf. but had to be returned to ******. which has cost me another ***** dollars because of going out of the *****************. I can not talk to a person on the phonwe all the numbersd have been discconected or not in service. I would just like my moneuy back.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I received the socks, I tried to put a pair on and could not physically achieve that goal. I requested refund assistance thru PayPal. Compression Socks World agreed to a full refund of $55.00 USD. I was instructed to return the items to an address in ******, along with a tracking number. Once the company received the socks, I would be granted a refund. I checked with the ******** about returning the items and securing a tracking number (as instructed). The cost of doing this is almost as much as the initial cost of the socks. I asked to company for an address in the U.S. to return the items to at a lower cost. To date, no response. I truly believe the company knows that the cost to return items from the U.S. to ****** is cost prohibitive and certainly not worth doing. ****** learned on my part. DON'T DO BUSINESS WITH COMPRESSION SOCKS WORLD (CSW)......period. There is no viable means to seek a refund or adequate return of items bought. In any country of the free world, this is a poor way to run a business or to ****** a fair & good reputation with the consumers that do business with CSW. Buy American and stay clear of offshore companies that care nothing about their company's reputation.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting any resolution with this company is probably futile but I feel the need to report. January 19, 2023, I placed an online order for compression socks in the amount $81.00. The Web page advertises easy returns and exchanges with contact options. My order was received Feb 2,2023. Since my order was not to my liking, I attempted to reach the company 5 times thru e-mail and 2 times via phone calls. There has been no response from either. As it happens, the emails I attempted to send only end up as drafts which go nowhere. No where on the site does it suggest this company is in *****!! Since I wanted a return/refund, I am stuck with merchandise I cant use. Hope you can at least see the webpage.Order # ***** tracking #YT2302321236020236

Compression Socks World is NOT a BBB Accredited Business.

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