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Business Profile

Adult Care

Tracy's Dog

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Care.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase to this establishment on July 21st. The item was due to arrive July 27th it did not. I received an email there was an issue with the shipping and an exception had been made and shipping is stalled. No shipping information has been updated since July 28th. Yesterday July 31st I reached out to notify them of the issue and requesting a refund. They have refused to give me a refund telling me I need to just wait and see if it shows up. I refused this option and demanded a refund. They keep stating they escalated my refund and will provide me an update when they can. They have stolen money under false pretenses of proving a product and are refusing to refund the money for failure to deliver. Based on their reviews they are a fraudulent seller.

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item and it is now defective and I want it replaced. *** sent countless emails to this company with no response. The order is: TDSF-******. I also purchased a replacement in the meantime while I waited and it was NEVER delivered to my home. I want a full refund. Order: TDSF-******

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company does not honor the 365 guarantee of their product. I received a damaged item that was in my mailbox and i contacted this business. They will not refund my purchase, which was am accidental order, they owe me $45 worth and this wasn't them item i requested. I want my money back for all items, or a credit to order what i want. I have done and been cooperative with all they asked me to send, yet they will not honor their company policy. please help

    Customer Answer

    Date: 12/18/2022

    I have tried getting this company to respond back to me they won't I even got the BBB involved and yet no response this company does not stand behind their 365 day back guarantee I requested a return and exchange for another item and nothing please don't do business with these people. They shipped me an item and still made me pay for it that I am trying to return and ask for a refund then they charged me another item that I did not authorize and will not give me my money back. Please help.

    Business Response

    Date: 08/16/2023

    Hi *****,how are you?

    I'm ****** from Tracy's Dog, and I'm sorry that we couldn't fulfill your request before.

    According to the rules, we will offer a 30-day refund and a two-year warranty. You do have the required time to make a refund request.

    What do you think of this?
    We will give you a refund to fulfill your refund request.
    And as compensation we will also provide you with an exclusive discount code "CW50%", which you can use or get 50% off your order.

    If you are satisfied with this solution. Please feel free to let me know and I will refund you as soon as possible.

    I apologize for your unpleasant experience.

    Have a good day!

    Sincerely!
    ***********************

     


    Customer Answer

    Date: 08/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also making sure full refund without any commitment to buy right away and discount! Refund as in the product I bought 

    Sincerely,

    ***********************

Tracy's Dog is NOT a BBB Accredited Business.

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