Business ProfileforRelease Point

I am disabled and am receiving long term disability. The company needs my medical records in order to approve extensions. They use third party, Release Point, to obtain medical records and they need records in a timely manner. I will receive an authorization form via mail and email. I do not have a printer or scanner so I prefer email. I also receive several phone calls from various people. I am disabled and in bed and cannot tolerate all this correspondence. I know this is urgent, so once I receive the email form I will verify information, sign, date and email back. Then Ill get a phone call that they never received the form. I check my email, resend the form and email it to the general email box plus copy manager. Two weeks later they call AGAIN advising they never received the form. I send to all again, speak to manager, she confirms receipt (all good) and I tell her too much time has passed (at least 2-3 weeks), so need rushed. Meanwhile the records should have been sent at least 4 weeks prior. Get another call that they need updated. Needless to say the frustration from their staffs incompetency is killing me. I blame management and they are not finding solutions; they are just causing problems for not only patrons, but the companies they represent. I did notify the insurance company of the situation and they said that their management team are aware of the problems and they will do something about it soon. Ive been having problems with Release Point ever since I got sick in 2021.