Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Luvme Hair has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Luvme Hair

      17089 Green Dr City of Industry, CA 91745-1812

    Business ProfileforLuvme Hair

    Wigs

    Additional business information

    Additional Info:
    The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On December 7 & 21, 2022 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
    See all additional business information

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 42 Customer Reviews

    Customer Complaints

    129 complaints closed in last 3 years

    26 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    17089 Green Dr, City of Industry, CA 91745-1812
    BBB File Opened:
    7/11/2018
    Alternate Business Name
    • LUVMER Hair
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    129 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I've ordered multiple wigs from them in the past and they were great. Clearly they have switched hair vendors and quality. I ordered the premax wig that has been all over instagram and TikTok. They are apparently paying influencers to lie and/or sending them different wigs to trick consumers. I received a wig that is nothing like what's picture. Unlike the description, the wig does not part anywhere and it looks terrible. Extremely matted and sheds like crazy. I've only had the wig for a week and tracks are already showing. I let them know and their response was very nonchalant and told me to oil the hair to prevent shedding and told me to comb the wig over to cover the tracks. Seriously. Hair is everywhere, matted, and the wig is of terrible quality. Don't be fooled. They erase bad reviews from their site and even on Trustpilot, there are fake reviews from them. Read their better business bureau reviews, this is a pattern for them. The wig I ordered was $227 and they only offered me a $45 refund and wont take the wig back. I have ordered better wigs from Amazon. Don't buy and run away

    Customer Reviews

    42 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dana L

    1 star

    04/20/2024

    This was my first time ordering a wig from Luvme Hair. I was so excited to find a small size wig as most wigs dont fit my head. The wig arrived quickly. I took it out of the box and looked at the pretty curls. I quickly put it back in the box because I wasnt ready to try it on due to having extensions in my hair. Upon removing my extensions several days later, I finally and anxiously tried on the wig. To my dismay it was nothing even close to the picture/ description of the wig I ordered. The hair density was the first thing I noticed, the tracks were apparent. The hair shed a lot when I just tried styling it to hide the horrible hairline. In order for me to hide the already cut hairline I had to pull the wig further down on my head and glue it. See the photos. I am so highly disappointed in the quality of this hair as it again does not meet the description at all. I would love to get my money back or get the actual wig that I ordered instead of the poorly constructed wig I received. I refuse to wear it for embarrassment of how obvious it is that its a wig. Please Luvme dont defraud customers.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.