About
Overview
BBB Accredited Since: 3/15/1999
Years in Business: 27
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Los Angeles & Silicon Valley
- Business Started:
- 2/17/1998
- Business Incorporated:
- 2/17/1998
- Type of Entity:
- Corporation
- Alternate Names:
- CyperPower Inc.
- Business Management:
- Mr. Stanley Ho, President
- Mr. Lap Tran, Tech Support Management
Additional Contact Information
- Principal Contacts
- Mr. Lap Tran, Tech Support Management
- Customer Contacts
- Mr. Stanley Ho, President
- Mr. Gabriel Gonzalez, Dispute Resolution Specialist
- Mr. Lap Tran, Tech Support Management
- Fax numbers
- Primary Fax: (626) 813-3810
- Additional Phone Numbers
- Other Phone: (800) 707-0393
- Other Phone: (800) 707-8393
- Other Phone: (888) 900-5180
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- RETURN & REFUND POLICY - No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by Company. Buyer must submit evidence of purchase date, Company invoice number, description of goods including serial and model numbers, reason for return, exchange, or refund, and RMA number. At its sole discretion, Company may accept or deny Buyer's claim for return, exchange, or damages. If accepted and if the goods have not been used and are in a resalable condition, Company shall provide a refund within 30 days on new notebook and desktop computer systems; returns after the 31st day will be subject to a fifteen percent (15%) restocking fee. No refund, credit, or exchange is allowed after 45 days from the date of the invoice on all notebook and desktop computer systems, and part purchases. Opened software, promotional items, game vouchers, services, care options, and engraved products are not eligible for refund and may not be returned. (Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken, downloaded, and/or activated.) All products returned must have the RMA number prominently displayed on the shipping label with return freight prepaid by Buyer, and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein.
- Business Categories
- Printer Sales and Services, Computer Dealers, Wholesale Computers
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