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Business Profile

Online Shopping

Yescom U S A, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an umbrella from Yescom and I am regretting it. I do not have a printer nor access to print a return label and, I dont have a way to take this heavy umbrella to a store to be returned and I shouldnt have to. I am simply asking for the seller or Amazon to *** mail me a return label and, the seller needs to have someone pick this very heavy umbrella up. I do not want or need it because it doesnt fit the existing umbrella base that I already had. Therefore, the seller should pick it up the same way that it was delivered. If the seller is willing to provide me with an umbrella base that fits this umbrella I will be willing to keep it. I am a disabled USMC veteran and this situation is causing me undue stress. In addition, I do not have anyone to help me. I look forward to your response in this matter. Thank you.

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ticket booth on Amazon prime. It was very flimsy so we returned it. Yescom added $47,50 for the return label and 15% for restocking fees. For a total of $70 . Weve never paid those fees on Amazon before, I feel as though they send flimsy products that they know will be returned but still get their money by scamming consumers. Im so sick of being scammed out of money I work hard for.

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello ***
    I purchased a product ********************************************************************************* from the company on 2022-08-05 16:20:07 and after receiving it, I found that the size I purchased was wrong, so I submitted a return request on the website**************************** The seller provided me with the return address. I have sent the item back to the address provided by the seller as required. The return tracking number is: *************************, the product has been It was signed by them, and now the company replied to us by email, saying that "because the after-sales application submission time has exceeded 30 natural days after the arrival of the goods logistics tracking information, we will not accept this."

    The time we received the goods is: August 17, 2022
    According to the 30 natural days of the above date, our return as long as the date before September 16, 2022 is in line with the company's return conditions.

    The time for our return is: August 23, 2022
    The first time of the tracking information of the return is: 2022-08-26 11:32
    ***************, Received by our network
    It can also prove that we meet the seller's return conditions

    Now that they signed for the returned item, the seller did not process my return request and did not refund my payment ******** $28.6.
    So I ask the seller to refund my money or return my goods to me.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASED A FLAG POLE 199.99
    WHEN RECIEVED IT WAS ***** DEFECTIVE JUNK DESPITE COMPANY ADS SAYING MADE IN AMERICA. IT HAS A BROKEN PLASTIC SCREW WHICH WILL NOT LAST LONG IN OUTSIDE ******* WIND HOT BLAZING SUN RAINS STORMS. CONTACTED COMPANY. THEY SEND SOME MORE CHEAP ******* DEFECTIVE JUNK. WE NEVER REMOVED ANYTHING FROM THE BOXES EXCEPT LOOKING AT THE ONE CORNER & SAW IMMEDIATELY IT WAS DEFECTIVE CHEAP ***** JUNK, A BROKEN PLASTIC SCREW. COMPANY REQUIRED NOTICE EMAIL THEM BEFORE SENDING BACK BOXES. WE CONTACTED COMPANY AND COMPLAINED & BEGAN ASKING THEM FOR FREE RETURN LABEL SO WE COULD RETURN. THEY REFUSED TO SEND US A FREE RETURN LABLE FOR DEFECTIVE MERCHANDIZE WHICH IS INDUSTRY STANDARD. WE ALSO SENT BOXES BACK WITHIN THE REQUIRED AMOUNT OF TIME. ADS SAID 100% SATISFACTION GARANTEED AND 30 DAY FULL REFUND AND AMERICAN MADE. WHICH THEY REFUSE TO RETURN OUR REFUND DESPITE FILING A DISPUTE WITH CREDIT CARD. THEY REFUSED TO GIVE US FREE RETURN LABELS WHICH WE NEEDED TO BE MADE WHOLE AS SHIPPING WOULD BE CONSIDERABLE COST ON TOP OF TRYING TO GET OUR $199.99. WE ASKED OUR CREDIT CARD FOR REFUND & DISPUTED OPENED JULY 29. AUG 1-3 WE SENT ALL THE BOXES BACK. IF THEY WERE ETHICAL & HONEST WE WOULD HAVE RECIEVED OUR REFUND BACK AS IT IS OVER 2 WEEKS SINCE THEY RECIEVED PRODUCTS BACK. WILL *** PLEASE HELP US GET OUR REFUND? *** HAS HELPED US BEFORE AND WE LOVE *** ALL OUR LIVES BECAUSE THEY HELP PEOPLE. **************************************************************************************************** HE HAS WRITTEN THEM AND I HAVE WRITTEN THEM AND THEY REFUSE TO REFUND OUR MONEY.


    THANK YOU
    ************************

Yescom U S A, Inc. is NOT a BBB Accredited Business.

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