ComplaintsforYescom U S A, Inc.
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered an umbrella from Yescom and I am regretting it. I do not have a printer nor access to print a return label and, I dont have a way to take this heavy umbrella to a store to be returned and I shouldnt have to. I am simply asking for the seller or Amazon to *** mail me a return label and, the seller needs to have someone pick this very heavy umbrella up. I do not want or need it because it doesnt fit the existing umbrella base that I already had. Therefore, the seller should pick it up the same way that it was delivered. If the seller is willing to provide me with an umbrella base that fits this umbrella I will be willing to keep it. I am a disabled USMC veteran and this situation is causing me undue stress. In addition, I do not have anyone to help me. I look forward to your response in this matter. Thank you.Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a ticket booth on Amazon prime. It was very flimsy so we returned it. Yescom added $47,50 for the return label and 15% for restocking fees. For a total of $70 . Weve never paid those fees on Amazon before, I feel as though they send flimsy products that they know will be returned but still get their money by scamming consumers. Im so sick of being scammed out of money I work hard for.Initial Complaint
10/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
hello *** I purchased a product ********************************************************************************* from the company on 2022-08-05 16:20:07 and after receiving it, I found that the size I purchased was wrong, so I submitted a return request on the website**************************** The seller provided me with the return address. I have sent the item back to the address provided by the seller as required. The return tracking number is: *************************, the product has been It was signed by them, and now the company replied to us by email, saying that "because the after-sales application submission time has exceeded 30 natural days after the arrival of the goods logistics tracking information, we will not accept this." The time we received the goods is: August 17, 2022 According to the 30 natural days of the above date, our return as long as the date before September 16, 2022 is in line with the company's return conditions. The time for our return is: August 23, 2022 The first time of the tracking information of the return is: 2022-08-26 11:32 ***************, Received by our network It can also prove that we meet the seller's return conditions Now that they signed for the returned item, the seller did not process my return request and did not refund my payment ******** $28.6. So I ask the seller to refund my money or return my goods to me.Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
PURCHASED A FLAG POLE 199.99 WHEN RECIEVED IT WAS ***** DEFECTIVE JUNK DESPITE COMPANY ADS SAYING MADE IN AMERICA. IT HAS A BROKEN PLASTIC SCREW WHICH WILL NOT LAST LONG IN OUTSIDE ******* WIND HOT BLAZING SUN RAINS STORMS. CONTACTED COMPANY. THEY SEND SOME MORE CHEAP ******* DEFECTIVE JUNK. WE NEVER REMOVED ANYTHING FROM THE BOXES EXCEPT LOOKING AT THE ONE CORNER & SAW IMMEDIATELY IT WAS DEFECTIVE CHEAP ***** JUNK, A BROKEN PLASTIC SCREW. COMPANY REQUIRED NOTICE EMAIL THEM BEFORE SENDING BACK BOXES. WE CONTACTED COMPANY AND COMPLAINED & BEGAN ASKING THEM FOR FREE RETURN LABEL SO WE COULD RETURN. THEY REFUSED TO SEND US A FREE RETURN LABLE FOR DEFECTIVE MERCHANDIZE WHICH IS INDUSTRY STANDARD. WE ALSO SENT BOXES BACK WITHIN THE REQUIRED AMOUNT OF TIME. ADS SAID 100% SATISFACTION GARANTEED AND 30 DAY FULL REFUND AND AMERICAN MADE. WHICH THEY REFUSE TO RETURN OUR REFUND DESPITE FILING A DISPUTE WITH CREDIT CARD. THEY REFUSED TO GIVE US FREE RETURN LABELS WHICH WE NEEDED TO BE MADE WHOLE AS SHIPPING WOULD BE CONSIDERABLE COST ON TOP OF TRYING TO GET OUR $199.99. WE ASKED OUR CREDIT CARD FOR REFUND & DISPUTED OPENED JULY 29. AUG 1-3 WE SENT ALL THE BOXES BACK. IF THEY WERE ETHICAL & HONEST WE WOULD HAVE RECIEVED OUR REFUND BACK AS IT IS OVER 2 WEEKS SINCE THEY RECIEVED PRODUCTS BACK. WILL *** PLEASE HELP US GET OUR REFUND? *** HAS HELPED US BEFORE AND WE LOVE *** ALL OUR LIVES BECAUSE THEY HELP PEOPLE. **************************************************************************************************** HE HAS WRITTEN THEM AND I HAVE WRITTEN THEM AND THEY REFUSE TO REFUND OUR MONEY. THANK YOU ************************Initial Complaint
08/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company's headquarters is about a 45 minute drive away in heavy traffic. They sell home goods through ******** website and allow for shipping, though it is not *********************** so it will not be delivered in two days but that is the issue (although it shouldn't have taken 65 days yo get something to me that is less than 40 miles from my address). The issue is selling goods through ****** and not conducting business like ******. The "AC" unit I was sold could cool a phone booth and was sent back within a week or so because it did NOT keep the small room (less than 150 sq ft) cool. Had this been ****** (which this company sells through-I ordered through ****** to have an ****** purchasing experience), the moment the AC was received at the *** store is when the refund would have been issued. As this isn't ******(even though it is being sold through ******** search engine as a way to get more eyes on the company), that was not the case. ****** advised me that once the AC had been received by the actual company that sold the item, I would receive my refund once they had the AC in their possession. It has been in this company's possession for SIX days and I have absolutely NO WAY of getting in touch with anyone to inquire about the refund. Not only should you NOT purchase an Air Conditioner from this company-I would advise staying clear of any company who has no means of communication with customers (aside from ******** virtual chat assistant-and this company does NOT conduct business like ****** and it's as if they are hoping that you think their products ARE coming from ****** so they can take the heat during their unethical business practices) in ADDITION to their subpar products. A waste of time and money and I suspect this business won't be in business for long.Initial Complaint
11/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a vehicle stop block from this seller through Amazon in September, 2020. Over time the block started to disintegrate slowly, starting a month or so after purchase and slowly continuing until it broke apart. Virtually all products I buy on Amazon have at least a year warranty, and I have an additional credit card extension of another year for products, so other priorities in life too precedence over contacting this company for assistance. When I did, they told me there was only had a 90 day warranty on the product, which was not visible to me when I placed the order. Going back to the listing now, there is no warranty information listed anywhere on the webpage, including in the specific warranty area that amazon provides for sellers to input. When I requested their written warranty, they did not send it. In any case, they are not providing warranty information on their listing. Standard warranties are a year, so anything less than that needs definietely to be made available for buyers to see.Initial Complaint
10/05/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered ********* umbrella with LED lights and stand base for umbrella based on their product information on May 29, and they were delivered in 1-2 weeks. But, LED lights didn't work from the beginning, and the umbrella stand was broken in half yesterday due to stand base was not heavy enough as they described. Water hole was too small, and there is no other small hole for the air, so I put water for 3 days and night with my water hose to make it full, but due to air pressure it couldn't be full. And when it collapsed, it hits wall light and broken it. So I tried to chat on line and ground line, but they disconnect after I had been waiting for 28 mins. There is no way to return, or keep the broken Umbrella because it is huge size. I'd like to their refund with apology. Thanks!
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.