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            • Nimalist

              City of Industry, CA 91748-1339

            Business ProfileNimalist

            Online Retailer

            Current Alerts For This Business

            Alert:
            The BBB received returned mail for this Company. At this time we are unable to obtain a current mailing address for this Company.
            Advertising Review:
            On February 23, 2022, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://nimalist-store.com. The business advertises Comparative Price, Value and Savings Claims. The business also advertises, "OUR GUARANTEE
            We're proud to offer a risk-free 45 days money-back guarantee, and we want to make sure we back it up with a risk-free ironclad 45-day guarantee.
            Not happy? No problem! Just follow our money-back guarantee protocol to receive a full refund.
            For more information, please refer to the FAQs page. Have a question? Please contact us via Contact Form."

            BBB Challenged these claims based on the following BBB Codes of Advertising:
            2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
            20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

            As of March 18, 2022, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

            Additional business information

            Additional Info:
            The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On February 10 and 24, 2022 the BBB contacted the company in regard to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

            The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
            See all additional business information

            Contact Information

            City of Industry, CA 91748-1339

            Customer Reviews

            1.05/5

            Average of 102 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            189 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            City of Industry, CA 91748-1339
            BBB File Opened:
            12/2/2021
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            189 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered and paid for wallet they sent shipping notice, but have not received wallet. Can't contact them by email or phone.Would like to either receive wallet ordered or money back
            Read 188 More Complaints

            Customer Reviews

            102 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lon H

            01/17/2024

            I had a damaged/defective product. I tried to use their contact page asking for a refund or replacement. I have tried 4 times now and yet no response. This company needs to be dealt with immediately and either respond to their customers or stopped from ever conducting business again is *****************.
            Read 101 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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