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Business Profile

Major Appliance Dealers

Dacor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Dacor Refrigerator/Freezer which was delivered in late October '22. My freezer stopped working. On June 6, I called to request service. I was told there were only two companies that were certified to repair my Dacor. I got a service number and call the first name which was VSA Repairs Tkt *********** . They came and serviced my Ref/Freezer on June 6, June 19, and June 26. I was told on a recorded line with Dacor ****. Serv that my appliance would be repaired after 3 tries. After the 3rd service I requested a refund. I was told the other repair service needed to see it before that could happen. Service Quick Tkt 417-194-7997 came on July 14. They said they needed a part. They returned on June 19. It didn't work when they left. The service manager was adamant that they needed to keep trying. I had a appointment on the 31st. My unit does not work. I was told over 10 days ago that Dacor decided to fully refund my money and I would receive an email from them. I haven't received anything even though I have written multiple times. Dacor said three times and they would replace recorded line

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Dacor refrigerator from applianceconnection.com on May 8th ($12235.55) and then realized I need to purchased the door panels separately. I placed an order for panels ($1777.41) again on applianceconnection.com for the panels on 5/31/23. The panels are delivered by white gloves service on 6/16/23. We went out of country on 6/16/23 and came back to US on 7/3/23. We hired a ** to install the panels on 7/18/23 and the ** told us the below two panels are defective and cannot be installed. I contacted applianceconnection.com and they said it past 30 days after delivery and then I contacted Dacor. Dacor sent a techinian to come in today and told us they won't replace the panels because 1 it's cosmectic issue and 2 it past 30 days. I cannot accept their reasons because we cannot install the panels now and use the freezer properly, so I don't think it's only a cosmetic issue as they said. Also they need to replace the defective items because it's their quality issue.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my home in 2020 which came with a newer Dacor refrigerator. The ice maker stopped working and leaks all over my refrigerator and wont make ice as the ice is all in one big chunk due to the leaking water and wont get chopped and dispensed. I cannot even remove it from the ice tray.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refrigerator from Dacor in May 2022 it was delivered faulty. They had an engineer all that said it could not be fixed. They agreed to refund me 10,786.93.I've been calling and calling I cannot get any answers. They're holding my money. I have a refrigerator that leaks all over the floor. They said they agreed to give me my refund but now they're saying they have added protection being put on my refund. I want my money. Ive tried everything.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Dacor - Professional 24 Cu. Ft. Side-by-Side Built-In Refrigerator - Stainless steel Model:DYF42SBIWR for ******** dollars in kitchen appliance. Refrigerator compressor started making buzzing noise. As per the warranty document, the compressor has a 15-year warranty.The digital compressor that powers every Dacor refrigerator is a testament to endurance. Built to last, we stand behind it with our compressor warranty. THE ONLY 15-YEAR COMPRESSOR WARRANTY IN THE INDUSTRY.Complaint registered to Dacor service by Makeitha (Dacor) on Nov 22, 2022, 15:05 CST. Service ticket number is **********. Service Type:In-Home Warranty:Labor (07/31/2023)Part (07/31/2023)Model Number:DYF42SBIWR Serial ********************** Product Symptoms:Noise/Vibrations/Hissing noise/Hissing noise Services were scheduled with All American Appliance at ************ TV UNLIMITED *** ************ Service appointment Dates 12/1/2022 12/5/2022 12/7/2022 12/14/2022 12/28/2022 1/2/2023 1/3/2023 1/5/2023 1/10/2023 **************** technicians visiting house, providing no resolution. Escalated ticket to ******************* of ************* ****** was of no help, basically playing tricks and asking me to open 3 different tickets for same issue before they can refund. Basically Dacor and ******* are unable to fix the refrigerator issue, but instead of replacement/refund they keep scheduling more service appointments. Spent so many hours with technicians, ******* service connect, Dacor support and ******. The noise is so frustrating that we cannot stay in kitchen and whole family is loosing mental peace. This is seriously testing patience and affecting family health. Not looking forward to get any Dacor product in future and expecting refund from Dacor.

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/2/2016-Purchase Dacor Range Model DR3ODH/NG, Serial # ************ one year warranty, plus 2 year additional warranty added with the purchase. $4624.24 including tax and delivery 7/23/2020- broiler/preheat function failed. Stove would not hold desired heat, broiler not functioning at all.Contacted the customer service 800#, waited 55 minutes with no answer, called repeatedly over a weeks period with no answer. Contacted a service company that had repaired our Dacor dishwasher. They replaced a relay board after waiting (4) weeks for the part ($478.00 w/ labor). After repair finally reached *******************, Case Ref # ST675329. Asked for a refund. Said if I had called prior to service they would have covered the ***********/13/2020 emailed customer service, explaining I couldn't get thru on their 800# and asked for a refund of $478.00, no reponse to my email.8/17/2020- wrote a letter to ***************, Director of Service ops requesting a refund, no response to my letter 11/24/22 - same issue with Dacor Range referenced above. 26 months after replacing the *********** at $476.00. Emailed customer service since it was Thanksgiving (no response)11/25/22 -5:00AM PST started calling Dacor 800# that is open 8-8PM EST. Waited 4 hours on 3 different phones, no answer. Tried calling again at 3:00 PST, waited 2 hours, no answer. Tried calling again at 4:40 PST waited 1 hour with no response. Wrote another email requesting assistance and also reference my email the previous day.The Dacor oven is experiencing the same issue that occurred on 7/23/2020. At that time it took over a month for the *********** to arrive. We were without a functioning $4000.00 product during that time. Twenty six months after the initial repair it has happened again. The 800# at Dacor is never answered. We would like full compensation for the next Repair/Replacement of ***********.

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ******* dollars in kitchen appliances in ***** Less than 6 months later, the refridgerator (which costs $10000) failed. I called ***** in May 2022 for a resolution. The initial repairman they contracted with only came and never ******** to repair the product. We called and waited for 3 weeks. Eventually ***** sent a second repairman to diagnose the problem. This man took 4 weeks to eventually tell use the appliance needs to be replaced. ***** said ******** (a local ********** would call us to schedule a time to install a new unit. This never occurred.

    In total it has been 5 months since our ************* ****** (which was less than 1 year old and under manufacturer warranty). We still do not have a resolution or replacement despite repeated calls.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought new ***** refrigerator last year for over ****** It has a two year manufacturer warranty. Refrigerator stopped cooling and leaking water a month ago. Contacted ***** immediately. They arranged for someone to check it out 2 weeks later. No one could reach the contractor again and ***** said that they would find another contractor to come. That was two weeks ago. I have called repeatedly and repeatedly been told that case was submitted to escalation and I needed to hear back from them. I have asked that they replace refrigerator if they could not get it fixed. They said they would send issue to escalation. (There is no dispute about purchase or existence of two year manufacturer's warranty.)

    How many months or years does someone need to live without a refrigerator or freezer after spending over ***** on a new one from ******

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dacor failed to fix a defective refrigerator that I purchased and that is still under warranty. I have filed a ticket with them and it has a service number of XXXXXXXXXX. Despite a dozen phone calls and assurances from them that they would replace the unit, after more than *** months I am still without a refrigerator. They assure me EVERY TIME I speak to them that "someone will call you back in ** hours", but they never do.

    At this point they are failing to live up to their contractual obligations under warranty and if they continue to fail to live up to their legal obligations I will seek redress for fraud. I want this issue escalated to the appropriate responsible person or I will have to seek legal action among other responses for this terrible customer experience.

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchase a refrigerator, range, dishwasher and microwave from Dacor in May of 2019. The microwave was the first to go out in May of 2020. Dacor replaced the appliance but it took around 6 months to actually happen. On August 3 2022 our refrigerator went out completely, just stopped working and threw an error code that required a technician to come out. There is no Dacor tech local to us, so Dacor committed to replacing the refrigerator under an extended warranty that would offer us a "one time repair solution" since we were out of the original warranty date and they couldnt find a tech to come fix the error. Dacor approved the replacement of the refrigerator in the later part of August 2022. In the beginning on September 2022 our range started to have an issue with the door, so we called Dacor in hopes to get both issued fixed at the same time. Since they can not find a tech to service our area, we received written communication in August that our replacement request for the refrigerator had been approved. Then followed the approval for the range to be replaced in September for the range. Then suddenly there was two weeks on no communication from Dacor, the one person on their concierge team assisting us was out sick, we were understanding of her absence and had hope someone was working on our case while she was away. Well, when we started to press on a delivery date as we are going on two months of living out of an ice chest with rise costs of everything, we were shocked that Dacor suddenly is not going to replace our appliances, they went back on their word. Now they are telling us after we already have approval for replacements, they are no longer going to cover this under warranty. They offered us a refund for the amount we paid, however appliance prices have doubled since our original purchase, so now we are left coming out of pocket for new appliances and we have to carry the cost to dispose of broken appliances. This business is ******* ethics and *******

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