ComplaintsforECMS Express Inc.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered a package from GOAT on 7/23 and package still has not arrived. The tracking information provided is vague and gives no updates on the whereabouts of the package. I feel like this company is a bogus organization that steals packages. There is no way to contact them. Calls go unanswered and you will only receive an automated reply via email. I want my delivery or GOAT can refund my almost $250 and take it up with the horrible shipping company they use.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  *** I just received an untruthful response from this company stating they are not the correct company for this complaint. I have now taken a screenshot of the **** delivery company website and tracking information via supporting docs attachment showing that they are indeed the correct delivery company. Please provide me further tracking information about this order you claimed was delivered on your company website. Please see supporting attachment from your company's website for Tracking Package #ECGGHXX013263984***I placed a shoe order with Goat. For delivery Goat used **** Global Express. On today, July 26, 2023, I received an email delivered notification, which is odd because I work from home and today I worked outside on my front porch/deck and received all of my packages and none from **** Global Express. They only delivery service trucks that has come into this neighborhood today has been Amazon. I tracked my order # ECGGHXX013263984, again it came up as delivered, but no one has come into this neighborhood from **** or to my front porch to where I am currently sitting and have been all day. I have contacted ****' number and called over 20 times and each call I was sent to a voicemail box that is currently full and not taking messages. From the other complaints I have read, it is apparent that this company has been apart of theft and stealing products. I have already reached out to Goat since this is the company they selected for shipment/delivery. This company **** is non-existent and has committed theft and fraud.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I had a shipment delivered from Amazon Japan using this ECMS I got delivery notice but my shipment was not left at the front like stated in delivery notice, I have contact ECMS and was not able to talk to customer service so I left a message that was three days ago I attempted to contact ECMS and now I cant even leave a message. I believe this logistic company does even have people working there

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a pair of shoes about a week ago on goat and stil havent received my package and it says completed on goat but when Im tracking it it says left facility Arrived at facility left facility arrived at facility and left again this doesnt make sense I want my money back if it isnt gonn be delivered

• Initial Complaint

  06/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a pair of shoes from GOAT on June 18, 2023. I have ordered from them many times and never had a problem from them, and this complaint is not towards them. The shipping company that was chosen, ECMS Global, though, is. Once my package came into the US on June 25, 2023, the tracking update says Shipment is tendering to third party carrier for final delivery. It has been saying this for the past 4 days. I called them today about a dozen times no one picks and up and I cant leave a message because the recording says the mailbox is full. I also sent two emails the day prior but I have had no response. This is wholly unprofessional and I want a response by the company telling me where my package is.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a package from GOAT about 2 weeks again and I got a message saying that my package was delivered Friday evening, and it is now Mondays and there has been no sign of my package. I have tried to get in contact with the company plenty of times but they have not reached out to me

• Initial Complaint

  06/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered from the goat shoe company some **** panda shoes for a total of $226.00. Everyday the update says its left ***********. I checked my order status and The site is saying delivered but I never received my order. Tracking #ECGGHXX013018723 I need some answers as to what happen or a full refund !!!!! Tried reaching the company but it goes straight to voice message

• Initial Complaint

  06/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered sneakers from the company **** and I have never had ANY previous issues with any of my multiple sneaker orders from them. This was the first time my order was shipped through **** and I immediately noticed an issue. For one, my tracking information went days and days on end with absolutely no updates or information. Once updates began to show up on the tracking information, it gave me weird information like stating that my package has arrived and left at the same facility multiple times. I received news that my order had shipped on June 8th and it is now the 22nd. When I finally got updates on my package, it stated that my package was out for delivery yet the location was tagged as *** when I am NOT located in **. A few hours later it stated that the package was delivered with the location STILL as *** and it also updated on the **** website as delivered when I have NOT received my package. I have paid over $200 for a pair of sneakers that have since increased in value and I want to know where my package is as soon as possible. I have filed two complaints with the **** thus far with no helpful information. I have NEVER experienced this issue with ANY other shipping company and I am appalled that I have to even address and deal with this problem when I have paid good money for shipping that should be reliable.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  06-03-2023 $171.00 The business committed to deliver my shoes to my address.The dispute is even if the website for the business states they delivered the shoes to my address they did not.Order # ********* Tracking # ECGGHXX012957535

• Initial Complaint

  06/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered these Yeezy slides off GOAT on 6/3/23 and go this tracking number for a company named ECMS I have never gotten a package from this company. But it has been over 2 weeks and I have still not gotten my package which is weird because GOAT usually takes 1 week to deliver my packages. So today 6/19/23 GOAT messages me saying that my package has arrived. I go outside and see that its not there. After that I decide to check the tracking number provided by ECMS and I see that it has not updated at all. So I decided to call ECMS with the number provided on their homepage and I get no answer because their customer service is non existent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩