At-a-glance
Overview
Business Details
- Location of This Business
- 14625 Clark Ave, City of Industry, CA 91745-1247
- Years in Business:
- 30
- Business Started:
- 11/16/1993
- Business Incorporated:
- 11/16/1993
- Accredited Since:
- 10/14/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Sunpentown International, Inc.
- Business Management
- Ms. Eunice Chen, Accounting Manager
- Contact Information
Principal
- Ms. Eunice Chen, Accounting Manager
Customer Contact
- Ms. Eunice Chen, Accounting Manager
- Ms. Win Wang, Customer Service Supervisor
- Mr. Patrick Satien
- Additional Contact Information
Phone Numbers
- (626) 336-2299Other Phone
- (626) 336-2299
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Stacy J.
10/10/2022
Second, I called for two months to get an acknowledgement that I had even called. This unit was sold through a SPT store front called Kart It, obviously there were specific reasons for that, then routing the sale through Amazon.
Thirdly, my encounter with the company was not a particularly pleasant one. There is a time difference (east versus west coast) and my first contacts I left messages both at Kart It, and at Sunpentown. No calls were ever returned.
This is way short of any good buying experience I have ever had. I give them a 1 star rating because the system will not accept zero.
Sunpentown Response
10/12/2022
The information in your review here is incorrect. Yes the warranty, just like most other manufacturers nowadays, requires the unit to be shipped to us for repair.
That was not the case for you though. You are in the last few days of warranty coverage but our CSR offered you an exchange without having to send the other unit back to us. Per our warranty terms all you needed to cover was the shipping charge. You refused the offer then threatened to leave bad reviews online.
We're sorry you had a bad experience with the retailer seller and marketplace but they are their own companies and have no relation to our company.
We will honor the warranty exchange you were offered through the end of this month (Oct 2022), if you wish to take advantage of it.
Customer Response
10/12/2022
We made a number of calls about this unit, this is a complaint echoed through many reviews.
If they made the offer to send a replacement as stated In their response to you, then continuing as an intermediary, please advise them to send it post haste. When we receive it we will discontinue the truthful reviews and will consider removing the ones already posted.
I am sure that as a middleman it is difficult to make a sound judgement in these matters, but I believe you look at reviews on both Kart It and the importer you will see this is not their first Rodeo.
I appreciate your letter and look forward to receiving the new unit. I would ask you keep my complaint open until I have received the unit.
Thank You
Mike
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