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Find a Location

Blackseries Campers Inc has 1 locations, listed below.

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    Business ProfileforBlackseries Campers Inc

    Travel Trailers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    7 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    19501 E Walnut Dr S, City Industry, CA 91748-2318
    BBB File Opened:
    10/2/2018
    Years in Business:
    7
    Business Started:
    3/1/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 4006538 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

    These agencies may include:

    1-Secretary of State-Corp, LLC, Notary

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://bizfileonline.sos.ca.gov/search/business

    Type of Entity:
    Corporation
    Business Management
    • Mr. Hongwei "Jack" Qiu, CEO/Owner
    Contact Information

    Principal

    • Mr. Hongwei "Jack" Qiu, CEO/Owner

    Customer Contact

    • Mr. Hongwei "Jack" Qiu, CEO/Owner

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a ************ HQ 19 camper 4/20/2021 I did not have much opportunity to use the camper. Until May of 2021 I went to ***** and parked in my brothers driveway.In June 2021 I went to ********. both trips were on paved roads and I mainly used the camper to sleep in and didn't use much of the camper equipment.In October 2021 I went to a campground (paved) at China Lake, Navy Base in ********** to camp and use more of the equipment. I spent mot of my time troubleshooting problems. I contacted *********************, the Dealership where I bought the camper.In Jan 2022 I took the camper to Topline... for warranty work, some work they said they were not equipped to take care of and referred me to the Black Series (I guess it's their Head Quarters) in the ****************. Originally I was supposed to drop it off there on 3/14/2022 but they were having staffing shortage issues and ended up extending my warranty to 5/23/22 to address the warranty work. I picked it up 6/15/2022 and didn't have opportunity to use it until May 2023 when I went to ******** again (all paved surfaces). While I was in ******** almost right away I was having problems, again spent a lot of time troubleshooting, some issues that were supposedly addressed during the warranty repairs. When I got back I attempted numerous times to communicate with Black Series. It was very difficult to contact anyone and the few times I did get a hold of someone, it felt like I was being strung a long, anytime I thought there was potential for progress it did not come to fruition. Unfortunately I ended up in the Hospital in June and almost didn't make it. that set me back while dealing with my health and delayed my pursuit of resolution. I purchased the camper for $64,900 / Financed $71,000 (Value $84,999) I'm sure Black Series could fix this camper and sell it. I have only been able to basically use the camper as a fancy bed for the most part and have not used a lot of the features / equipment.

    Customer Reviews

    0 Customer Reviews

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