Complaints

This profile includes complaints for Silvercreek Association Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Silvercreek Association Management has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Silvercreek Association Management

  6060 Sunrise Vista Dr #3400 Citrus Heights, CA 95610

  
• 

  Silvercreek Association Management

  6060 Sunrise Vista Dr Ste 3400 Citrus Heights, CA 95610-7063

• 

  Silvercreek Association Management

  6060 Sunrise Vista Dr Ste 3400 Citrus Heights, CA 95610-7063

• 

  Silvercreek Association Management

  2950 Buskirk Ave Ste 300 Walnut Creek, CA 94597

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our community has an annual HOA meeting to discuss budget assessments, etc. We had a meeting February 27, 2025. I was unable to attend the meeting due to a work event, it was voted upon to increase monthly assessments. This increase was effective April 1, 2025. ************ failed to provide notice to the remainder of the community. Their policy is to notify the community within 30 days prior to any changes and its effective date. Also the ***** ******** Act Civil Code 5615 requires individuals to be notified ***** days prior to any assessment increases and list amount, the reason for increase, and its effective date. I logged into our portal to view the minutes from the meeting and everything is outdated. There are only minutes assessable from 2023. The current budget and disclosure form lists that January-December 2025 the assessment amount will remain unchanged. Ive called and emailed for over 2 months now trying to speak and communicate with management, I have requested the minutes from that meeting to validate what was discussed and they do not have them. Management refuses to communicate or respond to this issue after multiple attempts.

  

  Business Response

  Date: 06/04/2025

  Good Afternoon,

  Thank you for bringing this concern to our attention. We appreciate the opportunity to provide clarification and support resolution.

  The assessment increase referenced in your complaint was adopted by the Associations Board of Directors during the February 27, 2025 annual meeting. While we understand you were unable to attend, this decision was made through a formal vote by the Board in accordance with their authority under the Associations governing documents.

  That said, we acknowledge your concerns regarding the timing of the notification and the availability of the meeting minutes.

  Its important to clarify that any restated or amended budget resulting in a change to assessments still requires a minimum 30-day advance notice to homeowners prior to the effective date. This is not only standard policy, but also a legal requirement under California Civil Code 5615. In this case, the effective date of April 1 left very little room to meet that notice period, and we recognize this concern as valid, however we were working at the direction of the Board. 

  Additionally:

  We are prioritizing the upload of all current meeting minutes and financials to the homeowner portal to maintain transparency.

  Internal processes are being reviewed to ensure timely responses to homeowner communications moving forward.

  I will also be reaching out personally to discuss this with you and ensure your concerns are fully addressed.

  We remain committed to supporting the community and restoring your confidence in our service.

  ********* ********/Vice President

  Silvercreek Association Management 

   

  Customer Answer

  Date: 06/09/2025

  I am rejecting this response because: After speaking with the vice president a follow up reply or resolution has not been concluded.  
  

  

  Business Response

  Date: 06/12/2025

  We were surprised to see the claim marked as unresolved, as we did respond directly to the homeowner and received a reply, which weve attached for reference. At this point, there is no further resolution available. The matter was addressed in full, a clear explanation was provided, and reasonable concessions were made in an effort to resolve the concern.
  We respectfully consider this matter closed.

  Silvercreek Association Management 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is **** ***** and I am filing a complaint against SilverCreek Association Mangement. I purchased this home at the end of November 2024. This *** hired *************** company to start exterior work on my condo around December of 2024. The unfinished exterior work started with the rotted awning over my front door which was not completed until around mid May 2025. **** Diagbel and **** ******* are the managers at SilverCreek and have refused to speak to me or respond to any of my emails regarding multiple issues. The second issue is they tested the walls in my bedroom for Asbestos and the came back positive. I've been living in an asbestos filled house since December of 2024. I've sent multiple emails and call every week with no response back. They are refusing to update me on any remedies since the asbestos testing was caused by exterior and interior damages from the construction company they hired. The *** will not provide any updates on what they will do with the interior damage, asbestos, and exterior work that is unfinished. This is a huge health concern which was voiced in December and it's now June 2025. I am reporting them for negligence and refusing communication with me. I have email receipts, and I want a solution from the ***. It's been 6 months with them refusing to speak to me about my home. They are liable for the damages caused to my home and well aware my home has asbestos. I have photos of all the damage caused by the construction company and all the unfinished work from them and the ***. I pay *** fees every month and they are unresponsive to any of my emails and calls. I want answers and they are refusing to provide me anything. I hope the BBB can help me out and get them to respond to me regarding all of these issues. My home when I bought it did not look like it does now from damages caused. It's not right and they need to fix it. I've also asked to speak with someone higher than management and they refuse.

  

  Business Response

  Date: 06/03/2025

  Tell To Whom It May Concern:
  Thank you for bringing this matter to our attention. We take all concerns seriously and are committed to investigating and resolving issues in a timely and respectful manner.
  Please allow us to clarify our role: Silvercreek Association Management operates under the direction of the Board of Directors for each individual homeowners association (HOA) we manage. Decisions such as hiring contractors, authorizing repairs, and managing project timelines are made by the Board, and our role is to facilitate and execute those directives.
  That said, we understand and empathize with Ms. ****** frustration, and we are committed to assisting in a resolution. While we are not the party who directly authorized or managed the specific construction contract referenced, we want to help identify the responsible parties and coordinate a path forward.
  To that end, I personally left Ms. ***** a voicemail today and will be following up with an email to request additional information. This will help us research the matter thoroughly, determine responsibility, and work toward a resolution in collaboration with the Board and any involved vendors.
  We regret that Ms. ***** has experienced delays in communication and appreciate the opportunity to re-engage. We are committed to open, respectful dialogue and will prioritize timely follow-up.
  Sincerely,
  *** ********
  Silvercreek Association Management
  ********************************* | (800) ********us why here...

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12, 2022, the *************** HOA (***) signed a management agreement with ************ (SCM). Since 2022 to 2023, *** acquire 8 managers. The management agreement was less than 50% on task. The frequency of changing managers resulted in payments forwarded without sufficient management services being rendered. March 14, 2023, the last manager assigned to *** started seemingly efficient expressed in written correspondences and managing the first 3 Board meetings. Unfortunately, this ended leaving the *** behind in Board meetings, issues addressed, and annual association calendared goals. The following year, 2024, started and ended without records of any board meeting minutes, nor documents such as SCM agreement with ***. The only constructive management completed (?) was the "Wood-Rot" Project. Management/President/Vice-President dropped correspondence with *** Board of Directors. The Board was compelled to challenge SCM on their management performance. Members of the *** Association uncovered several breaches of the agreement. March 24, 2025, the first open session board meeting this year, allowed the opportunity to question SCM management services. SCM response to the challenge was a notice of termination to ***, effective April 30, 2025. *** actions to terminate the agreement violated Article 5: 5.1a Termination of Agreement. Please refer to the uploads.

  

  Business Response

  Date: 04/15/2025

  To Whom It May Concern,
  Silvercreek Association Management respectfully submits this response regarding the recent complaint from the *********************** Association requesting an extension of their terminated management contract.
  We understand that transitioning management services can be a difficult process. However, our decision to terminate the contract, effective April 30, 2025, was not made lightly and followed a series of events that required immediate and decisive action.
  As outlined in our formal notice to the Board, the termination was based on multiple incidents of unprofessional and abusive behavior directed at our employees including racially insensitive remarks made during a public meeting and a repeated pattern of hostile conduct. As an employer, Silvercreek has a responsibility to protect the well-being, safety, and dignity of our team. No employee should be subjected to harassment or discrimination, and we cannot in good conscience continue to place staff in a known hostile environment.
  While we understand the associations desire for additional time, it would be irresponsible and unethical for us to prolong a contract under these circumstances. Continuing this relationship would expose our staff to further mistreatment, which contradicts our company values and obligations under California labor protections.
  We are committed to maintaining professionalism throughout the transition and will work with the associations representatives to transfer all records and ensure a smooth handoff prior to April 30, 2025.
  We appreciate the opportunity to clarify our position and stand by the integrity of our decision.
  Sincerely,
  *** ********
  ***********************start="2268" data-end="2271"> Silvercreek Association Management

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The *** is relieved to put this debacle behind and continue on with a new professionally guided association management company.

  This registered complaint may serve as a deterrent to other unsuspecting ***s thanks to BBB.