About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

3/25/2014

Business Started:

1/1/1999

Business Started Locally:

1/1/1999

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Frank Hsu, President

Additional Information

Payment methods

PAYMENT TERMS
Fusion offers a few different terms. The most popular is net 30, which is payment expected within 30 days from
the received good’s date; but net terms are subject to approval based on the trade references provided.
Fusion also have a 2% net 10 discount from the date of the invoice if paid within 10 days. Discounts will be
calculated on the amount of the invoice before any additional charge of transportation. If the invoice is not paid
in full when due, a 2% per day late charge will be imposed. All refunded checks are subject to a $25.00 fee.
The purchaser/customer also agrees to pay all the costs of collection, including but not limited to the attorney’s
& court fees/costs.

Refund and Exchange Policy

DELIVERY, DAMAGE, & RETURNS
The buyer is urged to check each incoming shipment (i.e. physical damage or shortages) carefully before
acknowledging receipt from the carrier. If goods are visibly damaged, the buyer should insist that the carrier
note written confirmation of the damaged on the freight bill. If the concealed damage is noticed after unpacking,
the buyer should immediately notify the carrier involved to obtain the verification of the damage from the carrier
and inform Fusion as well within 3 business days.
? All returns require a return authorization number (RMA#) and please put the RMA paper work inside
the box when returning to ensure correct processing. We apologize that Returns without a RMA will be
refused.
? Fusion does not accept freight collect shipments for returned merchandise.
? Merchandise must be returned within 30 days of the invoice date. Items that are special order/custom
made/non-stocking/ discontinue items are not returnable.
? All authorized returns are subject to 25% restocking fee.
Customized products may not be returned. Merchandise may not be returned to Fusion for credit unless
the buyer obtains prior written approval and fills out an RMA form. Purchaser also agrees to pay all cost of
collection, including but not limited to reasonable attorney's fees.
Claims for shortage on orders will not be considered unless presented to Fusion within 3 days after receipt of
goods by the buyer. No “credit memo” will be issued or payment deduction allowed for after signing complete
on the delivery receipt.
RETURN POLICY:
If you are not satisfied with your purchase, simply call us for an RMA and return the item(s) you do not wish to
keep in new resalable condition within 7 days for exchange or credit. All returns and exchanges are subject to
the policy below.
RETURN MERCHANDISE FOR REFUND:
? All returns are subject to review
? Customer is responsible to inspect the product upon receipt
? NO RETURNS ARE ACCEPTED beyond 7 days from the receipt date
? All returned items for exchange or refund must be in the unused and resalable condition
? Restocking fee if 25% for all returned items
? There is a 25-75% cancellation fee if you wish to cancel your purchase after we begin the production
? Purchaser is responsible for shipping/insurance to our warehouse. We are not responsible for retuned
items that are damaged or lost during shipping.
? Your refund will be in the form of your original payment or credit, not including shipping costs, of future
orders.
? Any freight damage should be reported with pictures within 3 days of receipt of UPS, FedEx, DHL,
and/or customer specified trucking company
? Original packaging must be kept at all times until the claim is approved/closed
? Customer will receive less than the full credit on any items returned to sender if the item is neither
refused nor undeliverable.
? Shipping cost will be the responsibility of the purchasing party
? OEM, customization, private labeling, annual orders cannot be cancelled and are not refundable

 

Business Categories

Mountain Climbing