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melt cosmetics has 1 locations, listed below.

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    Business Profileformelt cosmetics

    Cosmetics Sales

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9347 Eton Avenue, Chatsworth, CA 91311
    BBB File Opened:
    9/8/2017
    Years in Business:
    11
    Business Started:
    10/31/2012
    Business Incorporated:
    3/5/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Lora Arellano, Co-Founder
    • Dana Bomar, Co-Founder
    Contact Information

    Principal

    • Dana Bomar, Co-Founder

    Customer Contact

    • Lora Arellano, Co-Founder
    • Dana Bomar, Co-Founder

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/28/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    During September 2022, I purchased two beautiful liquid lipstick colors from Melt Cosmetics Ebony and Poser. Online these two liquid lipsticks were beautiful. When I received the two liquid lipsticks, they were even more beautiful. However, when I received the two Melt Cosmetics liquid Lipsticks there was something wrong. Poser was dry out there was hardly any lipstick color left in the tube. It was if someone had used the Poser lipstick and sold the lipstick dry in the tube. I could not even get any color out of the Poser liquid lipstick. The Melt Ebony liquid lipstick the top of the lipstick was on the tube. However, the blush was missing. I have written Melt Cosmetics twice already about this problem. I have now written the ********** of ************** of the ******** General, California ********** of ******** Affairs, the ******** Financial Protection Bureau, The ************************ about my unfortunate experience with Melt Cosmetics. The money is not the issue now. The major issue at this point is Melt Cosmetics has mistreated me as a customer. The cost is only $38 dollars, however, It is not fair for Melt Cosmetics to ignore the fact that I spent my hard-earned money to purchase two beautiful lipsticks. **** ignored the fact that I spend my time and my money to purchase the two Melt Cosmetics, I did not get what I paid for. The two liquid lipsticks were both defective. **** needs to understand you cannot misuse a customer hard earned money regardless of the amount. I expect to get what I paid for. I did not get what I paid for with Melt Cosmetics. That is why at this point I want the ********** ********** of ************** of the ******** General to get involve with the mistreatment I received from Melt Cosmetics. I want what I paid for. I want two new liquid Lipsticks that are not defective, if Melt Cosmetics ignores these government agencies, I will take Melt to small claims court. **** I hope you give me what I paid for.
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