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Find a Location

Autoland, LLC Car Buying Service has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoland, LLC Car Buying Service

    Auto Brokers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Autoland, LLC Car Buying Service has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      9121 Oakdale Ave #100, Chatsworth, CA 91311-6552
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Incorporated:
      2/11/1974
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Autoland
      • Credit Union Autoland
      • Credit Union Car Buying Service
      Business Management
      • Mr. Jeff Martin, President/CEO
      • Cameron Rueff, COO
      Contact Information

      Principal

      • Mr. Jeff Martin, President/CEO

      Customer Contact

      • Mr. Jeff Martin, President/CEO
      • Ms. Marisol Winters, CFO
      • Cameron Rueff, COO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/09/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hi I bought a car 3/17/2022 in this business so he referred us to his own************** transmission and they been had it for months now they keep fixing but it keep going back to limp mode. So he called and he been have the car sitting for a month and just now telling me he needs 1200 hundred first before he fix it when he can call me long time I already gave them money the first time that wasn't fix I had to give it back because it's the same but why he just telling me so I called where I bought the car he won't even answer me it's no way you sold me 6000 dollar car in less than six months d it's transmission that's my only car and I stay in motel they think I'm just a toy that they can play 6000 is a lot of money and car is never fix and just now he called me my car been sitting I'm thinking he fixing it already then he just called now telling me it's done but when I got there he said I need 1200 first before I fix man I just gave them 600 for something is not fix pls help me
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Yolanda L

      1 star

      10/19/2021

      Horrible place. I purchased a car in July of 2021 a 2011 Toyota RAV4 and within a month my check engine light turned on. It has a transmission fluid leak and my extended warranty that I purchased isn't helping because it's "customer negligence". I just purchased this car!! It's not my fault it didn't have fluid from the start! It's a lemon car sold to me by Autoland and they don't want to take it back and they don't want to help because the insurance is saying it's my fault. So overall Autoland sold me a lemon car from the beginning and it's been at the auto shop for more than a month now and I don't have my car yet because nothing has been resolved yet.

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