Business ProfileforKia of Cerritos

I purchased a 2023 Kia **** from Kia *********************** Two months ago I was in an accident and my car was totaled. I paid for an extended auto warranty, so I called to get a refund for the difference of what I was owed for the auto warranty. I was told I was owed $944 and that a check would be sent to me in 30 days at the latest. Here I am, still being bounced back between Kia ********************** and Santander Consumer. I drove all the way down to Kia ********************** when I was told my check was there, only to be told they couldn't release it to me. Then to be told after the fact they COULD have released it to me. Now I am being told the check was sent to ********* (who had nothing to do with this money I was owed) and the check was signed for and cashed. ********* is saying they don't have the check, and maybe *** sent it to the wrong place. At this point, I don't care who is at fault **** or Santander) I just want the money I am owed. I am a Kidney transplant patient on dialysis and I need the money for rent, food, etc as again I lost my vehicle in a total loss accident. Every day now, I call only to be bounced back and forth between both companies pointing fingers at the other, and no one actually resolving this issue. I want my money now, at this point I am tired of playing games. I will be taking both companies to court over the lies, deception, and now holding my money hostage. I will make sure everyone I know stays away from both Kia ********************** and *********************** WORST companies to do business with.