Customer ReviewsforDJI Service LLC

after owning two dji drones i've learned that dji is garbage. their drones are nothing but a constant source of frustration. success at getting one up and running is the exception, not the rule. after putting up with constant error messages my drones are now landfill. the support is nonexistent; in fact my drone doesn't even exist according to dji's website. i'm only writing this to warn anyone from making the same expensive mistake i made. one star is one star too many.

Dear ****,

We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by email regarding your concern.

If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:

Tel: *****************
Email: ********************
Online Support: **********************************

Sincerely,
DJI

I bought a pair of DJI Integra goggles. Those goggles had an issue with the battery after the first flight.. DJI replaced them.. I get the replacement goggles in, and during the first flight they heat up around the ** card slot, and cause a 2nd degree burn on my forehead.. (the ** slot is inside the goggle between the eyes).. I sent the goggles back to DJI along with pictures detailing what had happened.. they examined them, and found damage on the main board, at fault of the center plate within the goggle.. they admit fault, in writing.. I bought the original goggles 2 months ago, *** has had them in their hands for OVER a month of that time.. i've talked to a few attorneys, but I don't have funds to even begin that process.. they refuse to compensate me for the burn caused by their product.. and are basically holding my goggles hostage until I agree to no compensation.. what a c*** company, horrible customer **********************, horrible customer relations, riddled with copy and paste responses... I recommend looking else where to spend your money

Dear ****,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.

If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:

Tel: *****************
Email: ********************
Online Support: **********************************

Sincerely,
DJI

I ordered an dji mini 4 pro ND filters set from their website on October 2nd and should've it on October 10. The package went missing and they didn't give me a refund. Its October 24 now and where's the item that I ordered? On top of that they sent me a bunch of emails promoting to buy some of their new gadgets. I would never buy from their online site again. They're a bunch of scammers that's all it is

ZERO STARS for this companys customer **********************! (Site makes you put 1) Had paid for the *** Care Express Service, sent my drone in was supposed to take 5 days turn around according to the agent. I printed their *** service label sent it and it took more than a week to get to them, longer than snail mail! Then it took them days to process it and I was calling them as needed drone for our business urgently. They finally said theyd send it 2 weeks later. But the agent then sent an email saying they needed a street address, I answered immediately. They sent another same email the next day, I answered immediately again. No confirmation, contact or drone arrival by Oct 3. Called again. Agent said I hadnt paid, proved I had, agent said they didnt have address, I proved I sent it, agent said I couldnt have expedited service due to this situation, I proved previous agent had promised it, so now they are processing this and its supposed to be sent out in the next 36-48hrs and then take a day to g here. Ill believe it when I see it here. TERRIBLE service. I see they do NOTHING to satisfy customers or improve the service by their answers on this site. I wont buy anything further from them! Too bad, because the drone was actually not bad. 0 STARS for this company!

I only wish there was a no star rating. WORSE CUSTOMER ********************** I TO EXERIENCE. CAN'T GET A FPV UP AND FLYING. SPENT HOURS AND GETTING THE BEST SUPPORT FROM NON DJI SUPPORT. PLACE A CALL TO DJI WAITED OVER 8 MINUTES TO GET SOMEONE AND ABOUT 2 MINUTES INTO IT THE CALL WAS LOST. MADE A SECOND CALL AND WAITED OVER 12 MINUTES TO GET SOMEONE AND ABOUT 1 MINUTE INTO THE CALL WAS LOST. PURCHASE A DJI ABOUT TWO YEARS AGO AND HAD TO RETURE IT FOR THE SAME REASONS. LOOKS LIKE I GOING TO SEND THIS ONE BACK AS WELL. DON'T BUY DJI..........

*** checked my serial number and affirmed I could send it to *** support for repairs. I sent it, and they checked it and confirmed that it was a manufacturer's malfunction without pilot-caused damages and no sign of physical damage. They followed up by invoicing me $250 to fix their defective drone despite that it was new and under warranty. I called to dispute it and they asked for proof of purchase (***) via a link that the support team would be sending. Two weeks later there still was no link sent, despite several calls asking for the link. After 2 weeks, I finally got a response on the phone and they directed me to send the *** to a specific email. They confirmed its receipt. The following day I got an email claiming the warranty is only for *** ***** and cannot honor the drone's warranty in North America, AFTER the fact that I was told to send it because it is under warranty. I complained and their response was to offer a $35 discount, which is an insult. On top of this, through all of the *** support team's delays, my 30-day window to return the drone to the seller expired, so now I am stuck with either an expensive, defective drone or a huge repair bill.In total shock and disappointment, I called back and the agent said that they would work to honor the warranty but will need all my flight records to investigate. After many work hours of phone calls with ***, now I have to spend MORE TIME exporting/sending data to them. The next day I get an email asking for even more data and video, followed by an immediate email asking if I wanted to accept the now $215 repair bill to fix the defect as if they had no clue what the other agents were doing with my case. *** has an updated response... 40% off. This is inexcusable. *** has held my drone longer than the time I could get my money back and insults me by trying to charge me for their defective product.

So I spent almost a thousand bucks on a mini mavic 2 used it one time it worked all right went to go use it again the other day and the app that you have to install will not properly work unless you buy the premium service so you're not going to use the drone unless you pay 15 bucks a week or a one-time payment of $65 so I guess I'm just out what what is that pretty much a thousand 65 bucks I still can't use the drone like that's a bunch of b******* I hope all your f****** kids f****** die you sorry m************ you better believe m*********** who f****** owns this m************ company you better hope I don't ever f****** find out where your b**** a** lives you sorry punk a** mother f*****

Dear ****,
We sincerely apologize for the negative experience.Your complaint has been forwarded to our support team who will contact you by email regarding your concern.

If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:

Tel: *****************
Email: ********************
Online Support: **********************************

Sincerely,
DJI

I sent my dpi mini 3 pro a month ago to be repaired because it gave me a gimbal stuck error. I was charged $60 to repair the drone, but it came back to me with an aggravated issue, the gimbal this time wouldn't even calibrate, while it did before sending it to DJI repair service. I contacted them again and they told me to send it back to them and that this time I wasn't going to be charged. After going back and forth with them several times (both by emails and phone) they diagnosed the same issue the drone had before (what a surprise!) and they offered me a $30 discount to repair it. This is the worst customer ********************** I encountered in my life, they don't know what they are doing and the don't care about their customers. A nightmare.

Dear ******,

We sincerely apologize for the negative experience. Your complaint has been forwarded to our support team who will contact you by phone or email regarding your concern.

If you have any questions, please feel free to contact DJI North America Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following:

Tel: *****************
Email: ********************
Online Support: **********************************

Sincerely,
DJI