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          Razor USA, LLC. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRazor USA, LLC.

            Contract Manufacturing

            Contact Information

            P.O. Box 3610

            Cerritos, CA 90703

            Get Directions
            Visit Website
            Email this Business
            (866) 467-2967

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            P.O. Box 3610, Cerritos, CA 90703
            Email this Business
            Years in Business:
            23
            Business Started:
            10/30/2000
            Business Incorporated:
            10/30/2000
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Razor USA
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Jo Ann Nash
            Contact Information

            Principal

            • Jo Ann Nash

            Customer Contact

            • Jo Ann Nash
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have contacted razor USA 3 times involving two razor scooter E90 that I purchased. Neither work. They proceeded to send me replacement parts in which I put on and they still did not work. I called back and spoke with supervisor ***** and they tried to send me MORE replacement parts. And proceeded to inform me of the nearest shop in which is 3 hours away! I should not have to continuously put parts on two brand new scooters and doing all the labor! After I asked to speak to supervisor *****'s manager she got rude and hung up on me! I called back and now she's "not available". All we want is to send back these scooters and get them replaced! I purchased a warranty! This is getting ridiculous!
            Read More
            Read 10 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cynthia S

            06/05/2023

            I have had my Razor Scooter Prime 3 for well under a year and two parts have already broken and I'm the gentlest rider ever. I can't imagine why parts keep breaking and I have to contact razor to replace them with no help from Razor **************** They just me to buy and and pay for new stuff to fix it. So unhappy with my over $500 purchase. Very Very Sorry for My trust in their Company.

            Razor USA, LLC. Response

            06/06/2023

            We are sorry to hear your Razor Prime 3 that you received in July of 22 has broken parts. I can see you reached out to our team in April '23 for a broken charger port however I do not see any other contact with **. If you have additional broken parts, you can find replacement parts online at www.razor.com, visit one of our service centers listed on our website or by calling our support team M- F  8 am to 5 pm pst at ************.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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