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          America Israel Travel has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforAmerica Israel Travel

            Travel Agency
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/3/2008

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Years in Business:
            18
            Business Started:
            8/10/2005
            Business Started Locally:
            8/10/2005
            Business Incorporated:
            8/10/2005
            Accredited Since:
            9/3/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C2769731 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • America Israel Travel, Inc.
            Business Management
            • Mr. Noam Matas, Owner
            Contact Information

            Principal

            • Mr. Noam Matas, Owner

            Customer Contact

            • Mr. Noam Matas, Owner

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            To whom this may concern, approximately 1 1/2 to 2 years ago my husband (*****) did some research on tour companies that would have safe/efficient transportation to and from *********.He came across America Israel Travel.Upon completion of booking a 12-day trip to the Holy Land, we paid a total amount for travel via America Israel Travel in the amount of $10,030.We were advised to pay upfront for better accommodation and reservations; which we did.We were also told not to worry about travelers insurance until 30 days before exiting the USA.Due to violence and terrorist attacks in Israel in early November, American Israel travel canceled any and all travel services to Israel.Based on the facts that 1- we did not purchase travelers insurance and 2- acts of terror and violence occurred, we are given only two options for reimbursement.Option 1- rebook travel to Israel within a year with no additional fees OR option 2-receive only 50% of payment we have already paid upfront and cut out losses.My request is to be paid in full for any and all expenses related to booking international travel with this business.Prior to filing this complaint, I spoke to a representative from BBB that confirmed I had a valid claim.I understand the flights to and from the Holy Land were obtained via a 3-party business, but America Israel Travel only claiming a 50% return for all expenses paid is not acceptable.I appreciate your time and service, *****************************
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gail M

            04/29/2023

            Planning our "Into the Promised Land" tour with AIT was enjoyable because of their expertise and attention to detail. **************** was prompt in answering questions and sharing information. Their website is easy to use with all the information you need to plan and prepare for your trip. Our experience on the trip was excellent. Accommodations and meals as well as our bus drivers and travel guides were 5 star. We would definitely use AIT again and suggest them to anyone wanting to travel to the Holy Land.

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