Business ProfileforMaverick Payments

Maverick Bank located in ********* *********************** out of ******** ** was used by Authorize.net to assist in processing credit cards for my online business. Upon opening my account, there was no details provided on fees and the % they were holding in a reserve account, by my Account Representative *************************. I feel scammed by this entire process because a thorough application wasnt even completed by me. I requested a copy of the **************** was forged. Ive never done this before as Im new to this whole process. I feel taken advantage of by this *************** lack of communication. After 3 months of processing payments for my small skincare online business, they refused to release my reserves of almost $5,000. I was so upset about this, because I was told I would receive the money back after 3 months. Once I closed my account, they still refuse to release my money. I requested a reason or at the very least a timeframe of when my money would be released, they will not answer any of my questions regarding my own money. This is a scam & pure theft from a small business. In addition, *** asked them to release at least half of my money. They still refuse. I am a very small business that only made close to $30k in 3 months. I had 3 chargebacks and won them all. They were all small amounts. I dont understand why a small business like mine, with zero sales some days, is such a high risk where they refuse to return my money. No one is helpful & no one is responding with answers. They wont even call me back. I really need my money back. Im a small struggling business that has been taken advantage of. I want 100% of my reserves being held by this bank immediately. I need proper communication by phone or email from someone located higher up in management because Im stuck logging into a messaging system called Zen Desk & going back & forth with a ************** in the risk department who is offering zero assistance.