Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2024 I ordered 4 Toner Cartridges at a cost of $94.58. I was not aware of any warranty period and adhered to the instructions that come with the cartridges - something to the effect of not to open them unnecessarily as exposure to light might ruin them. I am not a busines,s but a retired individual, and use these cartridges as needed. In May, 2024, when I tried to use the 2nd cartridge, I found it to be defective and returned it and got a replacement without any ********** October, 2024, when I tried to insert another new cartridge, it jammed my printer. I tried it repeatedly and it repeatedly jammed my printer, so I was forced to open another cartridge. The same thing happened with this second cartridge. I kept testing them both and the same thing continued to happen. Finally, as a method of confirmation that it was the cartridges and not my printers that was at fault, I decided to put in the original cartridge that was now low on ink, which I was trying to replace. The printer worked just fine. I once again tested the 2 new cartridges and they repeatedly jammed my printer.When I wrote to the support team to advise them that this was now the 3rd defective cartridge I had received in one shipment, they advised me to send them back so they could test them, despite my repeated attempts. They refused to send me a shipping label, and when I went to the ** O. to ship them, the cost would have been the price of an additional cartridge. Given that I was already at a loss of $40 for the 2 defective cartridges, I refused to throw more money at the issue (the equivalent cost of an additional cartridge) to pay to return these defective cartridges. When I got nowhere with the support team, I wrote to the CEO in November, 2024, explaining the situation and hoping for a quick resolution of this matter. I never received any response!I can send copies of our back and forth correspondence, if the above summary is not sufficient.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product # TN-227 does not fit or work on TN-223 Printer, I need TN-223, I had to open one of the Toners but it does not fit/work. I need to have them replaced the right Toner Cartridges.TN-223 Will work. Send me an RMA and also send me the replacement cartridges TN-223

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ink cartridge from this company that did not work. I have returned the defected cartridge (**** receipt uploaded). This company is telling me I have to wait 5 to 7 days after they receive the cartridge before they will return my money. This is unacceptable to me. The scheduled day for them to get the return is Monday November 25th. They should return my funds by Wednesday. I don't see any reason for them to take 5 to 7 days.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 5, 2024 refund was not given

  Business Response

  Date: 10/11/2024

  This customer received her refund, even though the products were returned opened. The refund was processed directly to the credit card used for the purchase, and we also covered the initial shipping costs. we've explained that to her over the phone but she pretends not to understand the process. We believe this case may involve fraudulent activity as she's attempting to scam our company by claiming she didn't get a refund. Luckily all transactions are online and are recorded, including the refund. We'd be happy to provide proof if necessary. We've also been advised by our counsel to notify the authorities about fraud or scam attempts.

  Customer Answer

  Date: 10/21/2024

  Today ***** called me from 1ink company and accused me of why I am complaining to BBB 
  that I am a liar and That I AM ASKING FOR MY FULL REFUND.
  He said he would complain about me.
  I had called them several times before no response. I emailed them twice no response. 
  Now he forgot that he sent me a free label for the return package.   Today he said I have to pay for shipping. 
  That I have opened all toners which is not true. I opened only one to test was not compatible.
  He does not listen to my explanation that there has been a misunderstanding.
  Grand purchase,  $97.70        9/5/24
  Refund transaction,  $46.66 10/1/24
  Refund transaction $34.75 10/1/24
  Remaining refund $16.29
  I am only asking for the remainder of my refund.
  I appreciate your assistance in this matter.  
  Sincerely,
  Farideh   Ajdari  
  

  
  

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* ************ is sending out defective ink cartridges and then not refunding customers. I've gone back and forth attempting to get a refund. When you call, their automated system clearly states they are having issues with their ink. I think they are taking advantage of people. I want my money refunded. If they provide me a shipping label, I'm happy to send back this bad ink cartridge they sent to me. In calling again today, nobody would discuss this with me on the phone, their support team person was rude and said they don't offer phone support for any issues. That I can only call to place an order.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement in my E-mail when I opened my E-mail on 11/26. It showed the company sale several printer inks including Canon which is my printer needed. It said if you buy the products before or on 11/27 you could get 15-20% off based on money sum(cyber sale). I ordered 2 x3 packs of Canon ink each $59.99. Total $119.98. I should get 15% off. However, the company's design did not let custom to get the discount because no matter how many times I click on the sign of" 15% off" I did not see screen changing. The next day I called the company, and was told who she answered call would tell billing department to solve the problem. 12/4 I finally got package, and found out I still not get discount- I paid full amount and plus tax. I think I will never believe the company, and never buy their products, also let my friend know how bad it is.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a total of 6 ink cartridges about the end of April first of May 2023. The first order of 3 was lost, so the company replaced it. Once they did I received both orders at the same time, with an additional bill, $80.00 + for each. I noticed that the name on the invoice was miss spelled. In October of 2023 I went to place a new cartridge in my printer only to have a dry unusable cartridge, I tried the rest and they were also dry,no ink. In checking the carriages there was no sign they ever had ink. I called the company and was told they were to old, and there was nothing they were going to do. I told them when I had purchased them, I have a Credit card ) and that they had miss spelled my name on the receipt. The order had the correct spelling, but they mis spelled anyway. They told me to bad, that it was my printer not there product. I told them it wasn't my computer nor the way I stored the ink, it was their product. They told me to bad they wouldn't replace anything and would not search their records for the invoice. I lost a total $180.00 because of a very poor product , the most the company would do is give a 15% discount on my next purchase. There is no way I will ever buy from this company again. As I said earlier I do have a CC statement showing the purchase.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************. I've been trying to work with pretty well-known company called 1ink in attempt to resolve printer cartridge issue(s) that originally began July of 22.I attempted to contact their support department on this past Mon., 5/15 via phone call to let them know that the "replacement cartridges" I had been sent in Nov. 22 did not work either. I learned that because I'd used them all Friday as I was trying to print out information I needed for craft show this past Sat., 5/13. Unfortunately, I learned they were only accepting email correspondence for returns, refunds, etc. I was able to speak with someone, although he understood the issue, recommended that I proceed via email to voice my concerns.Which I received return call as I'd requested today, Tues., 5/16. However, person that I spoke with was very argumentative and really wasn't listening to what I was saying. His only focus seemed to be that I was past the 180 day return policy. Wherein, I'd purchased at least one cartridge full-price because I had returned one cartridge in exchange process that did not belong to them. The original coast of the order: #******* was $83.82. Those last cartridges served as replacement to original order placed, I learned, back in July of 22.Rather than try again, I requested a refund. After two attempts, really frustrated due to none of the cartridges working correctly at the time. They were brand new from box and NONE OF THEM WORKED!!!! They were all missing one color or another. I have printed test pages from each cartridge to show which colors are missing.Is it possible that I may receive some assistance in disputing this matter. Thank you so much for your attention.

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 5-cartridge bundle of ink for my HP Inkjet Pro 8600 printer. Made the purchase on 07/24/22. Received the cartridges a few days later. When I opened the package and then each separate sealed cartridge. The chip to the cartridge fell out in my hand. My printer was out of ink, so I tried them anyways. My printer would not recognize any of the ink cartridges. On 8/15/22 I called customer service told them what happened, and they sent me a return authorization. I sent the cartridges back around the first of September. I waited a couple of weeks with no response. I called around the 15 th of September. I was told the package was received but nothing done. Was told I would hear back the next day. Two days later I called back. I was told that the CEO of the company looked at the return and refused to refund my money back. Was told he said "These were tampered with." I never tampered with the cartridges. The chips fell out in my hand.
  
  Received an email from the San Jose BBB stating that they cannot find the company.
  1ink
  **************************************************
  Company address from my email receipt.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 8, 2022/10/17) */
  The cartridges are sealed and therefore the chip to the cartridges will not fall out. The chips were removed from the cartridges after they were unpacked. If the customers removes the chips, the cartridges will not work.
  
  
  Consumer Response /* (3000, 10, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company ******** is not comprehending my compliant.
  When I received the package in a smaller padded envelope as picture. First, I opened the envelope. The ink cartridges were inside the envelope in the internal packing picture. I open the internal packing. THAT is when the chips from the ink cartridges fell out in my hand. I never removed the chips from the ink cartridges!
  I totally understand the ink cartridges would not work witout the chip in them. I DID NOT TAKE THE CHIPS OFF THE CARTRIDGES.
  
  I have purchased in cartridges from other online retailers in the past and never had this kind of problem with ink cartridges or from any online retailer I purchased the ink cartridges from.
  
  I am out the 37.04 cost from ********, but also another 19.00 out of my own pocket sending them back FedEx ground.
  
  Refund me my purchase price. If the company is kind enough. they could also refund me the shipping I paid to send their defective products back.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ink cartridges for my HP printer on 7/24/22. It was for a 5 pack 2 of HP 950XL and 1 each of the 951 XL for the red, yellow and blue. I received the order. When I opened the order of the cartridges. The chip that was supposed to attached to the cartridge fell into my hands. I tried to use them anyways, but the printer would not recognize he cartridges. I called them on 8/15/22 they issued me a Return Authorization form. I shipped them back to 1ink on 9/1/22. I had heard zero from the company. I called 9/15/22. They stated that they were waiting for a manage to look at the return. Never heard back. Called today and they told me that owner of the company looked at the return and was denying the return. Stated that he called me and left a message. I never received a phone call.