Complaintsfor1ink.com

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Order number ******* ************ is sending out defective ink cartridges and then not refunding customers. I've gone back and forth attempting to get a refund. When you call, their automated system clearly states they are having issues with their ink. I think they are taking advantage of people. I want my money refunded. If they provide me a shipping label, I'm happy to send back this bad ink cartridge they sent to me. In calling again today, nobody would discuss this with me on the phone, their support team person was rude and said they don't offer phone support for any issues. That I can only call to place an order.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I saw an advertisement in my E-mail when I opened my E-mail on 11/26. It showed the company sale several printer inks including Canon which is my printer needed. It said if you buy the products before or on 11/27 you could get 15-20% off based on money sum(cyber sale). I ordered 2 x3 packs of Canon ink each $59.99. Total $119.98. I should get 15% off. However, the company's design did not let custom to get the discount because no matter how many times I click on the sign of" 15% off" I did not see screen changing. The next day I called the company, and was told who she answered call would tell billing department to solve the problem. 12/4 I finally got package, and found out I still not get discount- I paid full amount and plus tax. I think I will never believe the company, and never buy their products, also let my friend know how bad it is.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a total of 6 ink cartridges about the end of April first of May 2023. The first order of 3 was lost, so the company replaced it. Once they did I received both orders at the same time, with an additional bill, $80.00 + for each. I noticed that the name on the invoice was miss spelled. In October of 2023 I went to place a new cartridge in my printer only to have a dry unusable cartridge, I tried the rest and they were also dry,no ink. In checking the carriages there was no sign they ever had ink. I called the company and was told they were to old, and there was nothing they were going to do. I told them when I had purchased them, I have a Credit card ) and that they had miss spelled my name on the receipt. The order had the correct spelling, but they mis spelled anyway. They told me to bad, that it was my printer not there product. I told them it wasn't my computer nor the way I stored the ink, it was their product. They told me to bad they wouldn't replace anything and would not search their records for the invoice. I lost a total $180.00 because of a very poor product , the most the company would do is give a 15% discount on my next purchase. There is no way I will ever buy from this company again. As I said earlier I do have a CC statement showing the purchase.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My name is *****************. I've been trying to work with pretty well-known company called 1ink in attempt to resolve printer cartridge issue(s) that originally began July of 22.I attempted to contact their support department on this past Mon., 5/15 via phone call to let them know that the "replacement cartridges" I had been sent in Nov. 22 did not work either. I learned that because I'd used them all Friday as I was trying to print out information I needed for craft show this past Sat., 5/13. Unfortunately, I learned they were only accepting email correspondence for returns, refunds, etc. I was able to speak with someone, although he understood the issue, recommended that I proceed via email to voice my concerns.Which I received return call as I'd requested today, Tues., 5/16. However, person that I spoke with was very argumentative and really wasn't listening to what I was saying. His only focus seemed to be that I was past the 180 day return policy. Wherein, I'd purchased at least one cartridge full-price because I had returned one cartridge in exchange process that did not belong to them. The original coast of the order: #******* was $83.82. Those last cartridges served as replacement to original order placed, I learned, back in July of 22.Rather than try again, I requested a refund. After two attempts, really frustrated due to none of the cartridges working correctly at the time. They were brand new from box and NONE OF THEM WORKED!!!! They were all missing one color or another. I have printed test pages from each cartridge to show which colors are missing.Is it possible that I may receive some assistance in disputing this matter. Thank you so much for your attention.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Purchased a 5-cartridge bundle of ink for my HP Inkjet Pro 8600 printer. Made the purchase on 07/24/22. Received the cartridges a few days later. When I opened the package and then each separate sealed cartridge. The chip to the cartridge fell out in my hand. My printer was out of ink, so I tried them anyways. My printer would not recognize any of the ink cartridges. On 8/15/22 I called customer service told them what happened, and they sent me a return authorization. I sent the cartridges back around the first of September. I waited a couple of weeks with no response. I called around the 15 th of September. I was told the package was received but nothing done. Was told I would hear back the next day. Two days later I called back. I was told that the CEO of the company looked at the return and refused to refund my money back. Was told he said "These were tampered with." I never tampered with the cartridges. The chips fell out in my hand. Received an email from the San Jose BBB stating that they cannot find the company. 1ink ************************************************** Company address from my email receipt.

  Business response

  11/02/2022

  Business Response /* (1000, 8, 2022/10/17) */ The cartridges are sealed and therefore the chip to the cartridges will not fall out. The chips were removed from the cartridges after they were unpacked. If the customers removes the chips, the cartridges will not work. Consumer Response /* (3000, 10, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company ******** is not comprehending my compliant. When I received the package in a smaller padded envelope as picture. First, I opened the envelope. The ink cartridges were inside the envelope in the internal packing picture. I open the internal packing. THAT is when the chips from the ink cartridges fell out in my hand. I never removed the chips from the ink cartridges! I totally understand the ink cartridges would not work witout the chip in them. I DID NOT TAKE THE CHIPS OFF THE CARTRIDGES. I have purchased in cartridges from other online retailers in the past and never had this kind of problem with ink cartridges or from any online retailer I purchased the ink cartridges from. I am out the 37.04 cost from ********, but also another 19.00 out of my own pocket sending them back FedEx ground. Refund me my purchase price. If the company is kind enough. they could also refund me the shipping I paid to send their defective products back.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Ordered ink cartridges for my HP printer on 7/24/22. It was for a 5 pack 2 of HP 950XL and 1 each of the 951 XL for the red, yellow and blue. I received the order. When I opened the order of the cartridges. The chip that was supposed to attached to the cartridge fell into my hands. I tried to use them anyways, but the printer would not recognize he cartridges. I called them on 8/15/22 they issued me a Return Authorization form. I shipped them back to 1ink on 9/1/22. I had heard zero from the company. I called 9/15/22. They stated that they were waiting for a manage to look at the return. Never heard back. Called today and they told me that owner of the company looked at the return and was denying the return. Stated that he called me and left a message. I never received a phone call.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On ********* I called 1ink and after speaking with their customer service representative, I placed an order for 3 ****** Black Toners with 1 DR-730 Drum units all compatible with Brother printers. I used one of the toners without any problems. I attempted to replace the second toner on 6/24/2022 and it would not fit in the printer. I then called 1ink and spoke with ***** at 11:09 AM (EST)*************** who assisted me with attempting to again try to replace the toner. The brand new toner would not fit and ***** asked if I had another toner, which I did. She asked that I open the other 1ink brand new toner unit to see if it worked, which it did. At this time she advised me that the new 1ink Toner Unit must be "defective." I asked her if she wanted me to mail it back to 1ink and she replied "no." I then asked for a replacement toner to replace the "defective toner." ***** stated that 1ink had a one year warranty and that it was written on my invoice and "all over their website." I then asked ***** to have the manager to call me to discuss further. I have never received this telephone call. I have attached a copy of the invoice for your review and there is no mention of a One year warranty. Additionally, I placed my order by telephone to insure that I was getting the correct toner and never went on their website. I contacted 1ink again yesterday at 6:08 PM (EST) and again spoke with *****. She again stated that 1ink will not replace the defective toner unit. I again asked that she have the manager call me to discuss further and she replied that she could not guarantee that he would call me back. ***** also refused to provide the manager's name, when asked. At this time he has not called me. I did advise ***** that I was hesitant to make a formal complaint against her company to the BBB. ***** responded "Go ahead, it won't change anything!" From the beginning, I was and am only asking for a replacement, non-defective toner unit. Thank you for your help.

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/08/18) */ This order is over 2 years old. We have a 1-Year warranty on all products, which we feel is more than a reasonable time for any return or exchange. The customer claims that the toner didn't fit in her printer. However, this is not true. The toner fit in the printer just fine but the customer told us it wouldn't print. We explained to her that ink and toner cartridges are perishable items and will eventually expire (sometimes sooner than later, depending on how they are stored. Most places, including ******, only offer 30 days for any return or exchange for ink and toner. The customer was dissatisfied with our answer and threatened to contact BBB if we didn't replace her toner, even though she ordered this toner over 2 years ago. Consumer Response /* (3000, 7, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am in receipt of your response, which is not acceptable. As illustrated on the submitted invoice that was in the actual toner/drum package, there is NO information in regards to the 1ink warranty or return policy. How was I to know what your policy was? This order was placed by telephone to insure that I was ordering the correct toner and drum. Your own employee opined that the toner was "defective," not I. Additionally, upon further research I note that there are several online toner companies that do have TWO year warranties, plus. You mentioned ****** in your response. I sincerely doubt that an ****** business would treat their customer the way you have. If they had, they would not last very long under the ****** business umbrella. Do what you wish, but let your conscience be your guide, as will I. Sent from my iPad Business Response /* (4000, 9, 2022/08/25) */ Our policy listed on our website. In addition, the 1-Year Warranty is very clearly displayed under every product on our website. You placed the order. You did not call in the order. The IP Address that the order was placed under is listed in ********. We are in **********. We cannot determine if a cartridge is defective over the phone. We stated the order is over 2 -years old and, according to our policy, does not qualify for return or exchange. This is because several factors may affect the cartridge's quality and performance after two years, including storage, temperature, and many other circumstances that are out of our control. We are a reputable company with nearly 40K positive reviews from verified buyers. We stand behind our products and offer a 1-Year warranty which is a reasonable amount of time. Unfortunately, there isn't much we can do on orders over two years old. We'd be happy to offer a substantial discount on your next order to cover some of your costs, should you consider purchasing another toner from us.

• Initial Complaint

  04/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Like hundreds of thousands of other people, I receive an average of four SPAM emails from this company EVERY day. This company skirts the law by hiring third party spammers with out of country email addresses. All of the spam "From" addresses are different and random, but all use a UK domain.

  Business response

  06/28/2022

  Business Response /* (1000, 6, 2022/05/16) */ We do not send emails for you to be receiving four emails per day. If you are receiving unwanted emails, you can simply click on the unsubscribe link to get unsubscribed. 1- We looked in our file and did not find any unsubscribe request from you at any time, so we added you to the unsubscribed list. 2- Please forward at least one of the emails you claim to have received, so we can investigate and ID the sender. Please forward the email to [email protected] Please note: It is important that you forward us at least one sample of the email so we can see which advertising company is sending it and if it is indeed our offer. Claiming that you are receiving four emails per day does not give us any visibility to what you are actually receiving and if it is indeed our offer. It would be the same us complaining about receiving SPAM emails from you, or Amazon, or any other entity without providing any proof of the actual emails. We are not questioning your complaint; however, we need to see at least one of those emails. Thank you! Consumer Response /* (2000, 7, 2022/05/16) */ The spam e-mails from 1ink appear to have stopped (at least for now). Thank you BBB and 1ink.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased ink cartages from ink.com. The cartages were defective. Loose screws casing the chips to crack and become nonusable. The company offered to take back the cartages but would not replace the chips. They said, "You are out of luck here".

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2022/02/04) */ Hi ****, I just left you a message at the number you provided. Unfortunately, we cannot find you in our database, and the name of the company you mention in your complaint is not ours. Please provide an order number if you have one. You've mentioned something about "chips". I'm not sure what you are referring to. Please contact us so we can assist you. If you left this review in error, please contact BBB and remove this complaint. Sincerely, ****** D. Consumer Response /* (2000, 7, 2022/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The name of the company is ink.com. The wrong company was listed on your complaint

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩