We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Electronics

ProElectronics Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do NOT BUY they will tell you the serial number is wrong if you happen to want a refund on a DEFECTIVE PS5. If theres anything wrong with it *******s return policy becomes VOID. Weeks after ******* gives you the refund they will send an email saying we are taking the money back because this isnt the same PS5. They will cancel your refund!!! Claim its not the same PS5 they sent you!! This is NOT ******* ITS A 3rd party vendor TOTAL SCAM DO NOT BUY! This was a BIRTHDAY GIFT-present and they made this a nightmare. They need to send back what I sent then if its not the PS5 they left on my doorstep!!!! POS scammers and liars save yourself go to BESTBUY. This wouldnt have happened there.

    Business Response

    Date: 02/27/2023

    We would like to assure you that we take all feedback seriously and are constantly working to improve our services.
    Regarding your concerns about our return policy, we want to clarify that we carefully check each serial number of every returned item to ensure that it matches the product that was originally shipped. This is a standard procedure to prevent fraudulent returns and to protect both the customer and the seller.


    We understand that the return process can be frustrating, especially if the item is defective. However, we want to emphasize that we follow each marketplace's policies as carefully as possible to provide a fair and consistent experience for all our customers.


    We apologize for any inconvenience this may have caused you and we would like to make things right. If the correct item is returned we are happy to move forward with a full refund for the order.

    Please note that the name and address linked to this comment does not match any orders we have on file. In the details of this post the order number is left blank. There is, at this time, no way for us to check the specifics of this complaint.

    We kindly ask for additional information so that we can look into possible solutions.


ProElectronics Distributing Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.