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Find a Location

Disney Movie Club has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Disney Movie Club

      500 S Buena Vista St Burbank, CA 91521-0004

    • Disney Movie Club

      500 S Buena Vista St Burbank, CA 91521-0001

    • Disney Movie Club

      Mission, KS 66201-9157

    • Disney Movie Club

      P.O. Box 8023 Menasha, WI 54952

    • Disney Movie Club

      P.O. Box 8023 Menasha, WI 54952

    Business ProfileforDisney Movie Club

    Book, Compact Disc, and DVD Club
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    126 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Disney Movie Club has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Disney Movie Club

        500 S Buena Vista St Burbank, CA 91521-0004

      • Disney Movie Club

        500 S Buena Vista St Burbank, CA 91521-0001

      • Disney Movie Club

        Mission, KS 66201-9157

      • Disney Movie Club

        P.O. Box 8023 Menasha, WI 54952

      • Disney Movie Club

        P.O. Box 8023 Menasha, WI 54952

      Location of This Business
      500 S Buena Vista St, Burbank, CA 91521-0004
      Years in Business:
      25
      Business Started:
      1/1/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • DMC
      • Disney DTC LLC
      Business Management
      • Customer Service
      • Robert A Iger, CEO
      Contact Information

      Principal

      • Customer Service

      Customer Contact

      • Customer Service
      • Robert A Iger, CEO
      Additional Contact Information

      Fax Numbers

      • (920) 521-4015
        Primary Fax
      • (920) 521-4099
        Other Fax

      Phone Numbers

      Customer Complaints

      126 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/14/2024

      Complaint Type:
      Delivery Issues
      Status:
      Unresolved
      I have been a Disney Club member for a few months now and so far everything was going great. On 3/12/24 I purchased over $1500 worth of movies because the Disney Movie Club is shutting down. I asked Friends and Family if they had wanted anything from the shop and I had compiled a shopping list. After purchasing product some that to arrive asap and some schedule to arrive next month. I recieve an email saying my membership is cancelled. A few of my orders were kept but not all of them and a replacement order that was due to be sent out due to missing movies from a previous order is now cancelled. The email is incredibly vauge and does not specify what I did wrong. I reached out via phone and email and no one is giving me an explanation on why my memership was cancelled.
      Read More

      Customer Reviews

      38 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jessica P

      1 star

      01/04/2024

      Should never have joined!! Dont do it! Unless you want to pay $40 EACH for 5 movies in order to get out of the **** agreement! Thats $200. And $40 is what I have ended up paying each time I forgot to skip the stupid featured title so I am about $120 in and still have 2 movies to go before I can leave. And yet in order to pay my way out its still over $100. This is ridiculous. I WANT OUT. Yes its spelled out in the agreement what you are committing to. But what is NOT clear is which movies you can buy that will get you out of the commitment other than the featured title which are ALL over $35 each. And supposedly the ones over $19.95 are supposed to count but thats definitely not the case from what Ive seen. I dont understand the shadiness nor the price gouging of these movies and tv shows when they stream on Disney+ and you can also buy them brand new from other places for a fraction of the price. I thought this would be great for our family at the time because we watched more dvds than streaming. Not the case anymore and yet theres no way to opt out unless I spend a ridiculous amount of money. I am fed up and I am not recommending this to anyone and warning everyone I know not to do this.

      Disney Movie Club Response

      01/05/2024

      I regret your frustration with your Membership. I see you chatted with one of my Cast Members yesterday and have a pre-paid mailing label on the way to you. If you return that initial order, your Membership will be automatically canceled and your purchase commitment will be removed. Otherwise, you may purchase your remaining 3 full priced titles to fulfill your minimum purchase requirement pursuant to your Membership Agreement you signed up with. Please feel free to reach out if you have any additional questions. Thank you, *********, Member Advocate, Disney Movie Club

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