Business ProfileforCalifornia Tools And Equipment

This complaint consists of 2 different issues with this order. We ordered the mixer on 9-28-22, and paid $9650 . The mixer did not meet specs when we finally received it on 2-7-23, it had a 3 phase motor. It has cost us over $1000 to convert this to run off of single phase 220v. They also failed to include the towbar on the original invoice, which is required to transport the tow behind mixer, and we paid for that on 10-18-22 and paid an additional $340. We received the towbar, but still have not received the hitch ball that we paid $190 ($145 + $45 shiping). They shipped it, but we never received it. I have attached the email string in which they state that "Our responsibility is to ship the item purchased to you. Our due diligence has been completed. If you'd like to follow up with the carrier you are more than welcome to do so because they have the merchandise you purchased, we have no control over the carrier or the issues they run into. We completed a second courtesy call today. This case is closed on our end." The local post office cannot find the package, and I still do not have it. I am seeking refund of $190 for the missing item, and $1000 for the additional parts and labor to make the mixer work, that was not part of what was agreed upon when purchasing.