Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allstate Protection Plans has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of Dec, I called All State/Square Trade about my GE Washer that has a leak and does not always ring out the clothes. They had me email photos of the washer and model number, serial number, etc. They said they would contact me back and they did not, I called again and the rep told me no claim had been filed before that date. They had some strange ******* address as my address and hopefully fixed that. On Jan 10th it seems they entered the claim. They had me do some checks on the washer and first asked me to have it repaired and send them the receipts to be reimbursed. I declined and asked them to send and pay for a repair person. They then offered to send me a check to refund the full amount. This is a practically brand new washer with issues. I said ok and they said in 5 business days I would receive the check. I never did and called back. That rep said no one processed the check but she would and again it would be 5 business days. Still no check. Tonight I chatted with a rep who says the check was mailed 2/14/23. I still don't have it. The rep and supervisor I chatted with (I have the chat) now say again it will be 5 to 7 business days. I keep asking them to overnight it and have been told repeatedly they can not. I asked ****** the supervisor tonight how can I be sure the check will be mailed now and he said, because he is handling. Frankly, I have no confidence and even by their records this has gone on since January 10, ****. I told the rep ****** and supervisor ************** was sending my complaint through BBB but this did not seem to matter. Thank you for any help.

  

  Business Response

  Date: 03/14/2023

  We apologize for any delays the consumer has experienced with receiving their reimbursement check for their washer.

  
  SquareTrade does our best to eliminate any roadblocks that might affect consumers. We send checks via **** First- Class mail. It can take up to five business days for consumers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been the consumer's experience.

  
  We reached out to the consumer directly to discuss the situation and provide further assistance.

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** Dishwasher approximately one year ago from *********** I am receiving an error code that I could not troubleshoot myself. I purchased a warranty which is through Allstate but they use Squaretrade. I have filed a claim and sent in receipts that they requested multiple times over the course of a few months. I am told to call them back. Each time I call the representative states they cannot read the receipt which is photographed on a 200mp HDR camera and emailed to them. I cannot get past this step in the process and have not received any service warranty for several months now. I am frustrated that I cannot get anywhere with this company. There is no supervisor to speak with. I would like to have my claim resolved!!! Horrible customer service. I believe this company to be a scam.

  

  Business Response

  Date: 03/11/2023

  We apologize for any dissatisfaction with the consumers recent claim experience.

  SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 03/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, 2021, we purchased 3 phones and insurance from **** kiosk in *********** Here 2 years later one of the phones dies and we try to file a claim. Allstate says they have no record of our insurance policy and will not honor the claim or give a refund. We have been paying $20.95 every month for 2 years. What we are asking is for a refund for our payments since 4-1-21. There is no direct line for the consumer. The only way to get them is to go thru the Sam's ***** line ************.

  

  Business Response

  Date: 03/17/2023

  We apologize for any inconvenience faced throughout the consumer's claim.
  

  We have requested specific details to the consumer and without being provided, Squaretrade is unable to proceed. Additional verification may be requested for any of our claims and we again are sorry for any inconvenience this may have caused

  At this time, we have reached out to the consumer to further assist.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19580473
  
  I am rejecting this response because: we are continually being asked for more and more documents and as of now have not received any indication of being will to hold up Allstates end of the agreement.  At this point we are seeking a full refund of all money.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/27/2023

  We are sorry for any inconvenience you experienced with your recent claim.
  
  SquareTrade does our best to eliminate any roadblocks that might affect our consumers. If a consumer wishes to cancel their protection plan, we offer several options in order to process their request in a timely manner. We are sorry to hear that your experience was not a seamless one.
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.
  
  

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, as of the timestamp in this reply we have not received our refund check.  The ajent from Squaretrade has reached out and said sSquaretrade will refund the $502.  It's has only been a few days.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone from ******* on 08/24/2022 and paid for the protection plan. I filed a claim with the company February 6 2023 and had the phone in the mail February 25 2023. I was told the phone was received March 1 and within 24 hours my replacement phone would be shipped. I have been in contact with the company since March 2 inquiring why I haven't received an email with tracking information. On March 6 i contacted the company on why I haven't received an email with tracking information or why I haven't received the replacement phone. That is when I was told the phone wasn't received ons March 1 that is was received March 6 and that is when I told the person I was speaking with that I was already told the phone was received on March 1. Everything I contact the company I am told its just a delay and it will be shipped. I had a supervisor email me on March 8 telling me it was a delay. The email stated I had 20 days to mail in the old phone and in 24 hours a replacement phone will ship and I will receive a replacement in 2 to 3 days. I am just asking for my replacement phone be shipped.

  

  Business Response

  Date: 03/11/2023

  We apologize for any dissatisfaction with the consumers experience.

  SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resolution in a timely manner and we understand why this can be frustrating. 

  At this time, we have reached out to the consumer to further assist.

  Customer Answer

  Date: 03/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing issues with appliances since January 17, 2023 and the warranty company AllState/SquareTrade keeps just prolonging it and not sending the tech out to fix the issues. I have sent them several emails and called them several times and they keep responding with this same message - ""Thank you for contacting Allstate,In order to assist you with the best possible resolution, please give us a call on ************** or chat with one of our specialists at www.squaretrade.com/help so we can assist you.Sincerely,Allstate Protection Plans Team""On the call they assure me, that this will be resolved but nothing happens and they keep responding with this. At this point, it is clear that they are just stalling as they have all the proof of the issues with the appliances but still will not schedule a tech.CLAIM ID: ************ Ticket#**********

  

  Business Response

  Date: 03/10/2023

  We apologize for any dissatisfaction with the consumers experience. 

  SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.

  We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 03/11/2023

   
  Complaint: 19557860
  
  I am rejecting this response because:

  This is in no way, shape or form resolved. Someone from corporate called me late last evening (3/10/23 around 6pm) to offer me a refund but I will ONLY trust it when I actually see the refund check or the funds transferred to my account. Case in point, they told me that they would be sending me a refund check 2 weeks back as well but I have still not recieved it. I have even asked for tracking info for the mailed in check but have not received anything yet.

  Thanks!

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/17/2023

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19557860
  
  I am rejecting this response because:

  As previously mentioned, until I receive the check/s, I will not be closing this complaint.

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Allstate protection plan for some furniture. I ended up having to file a claim for the furniture. Allstate ended up issuing a refund. Allstate didn't allow me to select the method of payment for a refund and sent it as a gift card.I called to work it out with them, they informed me that they were unable to reissue the payment. The reason for not issuing this in the desired payment method was due to it "usually" being a gift card for purchases protected and sold from Wayfair.com. Usually indicates that there is a choice, and it seems they are unwilling to provide me with refund.

  

  Business Response

  Date: 03/10/2023

  We apologize for any dissatisfaction with the consumers experience

  SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you.

  At this time, we have reached out to the consumer to further assist.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with them since last October, my replacement should have came in or been resolved in less than 30 days However, when I checked everytime it said it was under review. I chatted a couple of times. Called the number they provided. I work 6 days a week, I am a student and full time parent. It was hard to be on hold for ling as I'm always busy. I tried to check and file again nothing helped. Finally I called the number they provided on the chat again, I did became busy with life and set it aside hoping I'd hear from them. So now they say they can't help me as the claim is closed. I believe this is unfair, no claim takes months to be resolved. I was never informed if they tried getting a hold of me, I was given the wrong phone number. Since they didn't replace the PS4 controller, I would like the money for it as they said they could do to be able to buy another one. I am upset at the fact that yes I did forget about it after so long but claims shouldn't take so long to be resolved. What's the point of purchasing this if they make it so hard to replace an item. My claim number is ************

  

  Business Response

  Date: 03/10/2023

  We apologize for any inconvenience faced throughout the consumer's claim.

  SquareTrade protection plans are extended warranties designed to run concurrently with the manufacturer's warranty in order to ensure that the consumer does not have any gaps in coverage. Our goal is to provide peace of mind by protecting against mechanical and electrical failures in the event the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. We are sorry for any frustration the consumer experienced due to this.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a television that ended up being defective, so my purchase price is being refunded by ******** I had also purchased an extended warranty through Allstate at the time of purchase for approx. $300. After the ** malfunctioned, I attempted to file a claim with Allstate which was denied because the ** was still covered by the manufacturer's warranty. This was within the first 12 mos of ownership. After speaking to Allstate about the situation, I was assured I would be refunded the full amount of the warranty instead of a "pro-rated" amount, which they initially offered. This warranty never went into effect due to the manufacturer's warranty still being in place, so they agreed that pro-rating my refund was unfair and I was assured they would refund me the full amount. I received a check in the mail yesterday for only $225.61. I have attempted to contact them again, but my emails have gone unanswered. The warranty plan ID is ***************.

  

  Business Response

  Date: 03/09/2023

  We apologize for any dissatisfaction with the consumers experience.

  SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process.  We are sorry that this has not been your experience and we would like to see how we can further assist you.

  At this time, one of our specialists has reached out to the consumer to further discuss this.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19551366
  
  I am rejecting this response because: They have yet to remedy the situation and make good on their commitment 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/11/2023

  We apologize for any dissatisfaction with the consumers recent claim experience.

  SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process.  We are sorry that this has not been your experience and we would like to see how we can further assist you. 

  At this time, we have reached out to the consumer to further assist.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new iPhone through a salesman at Target. I already had insurance on my phones through ***** The salesman must have improperly signed me up for additional phone insurance with Square Trade/Allstate. I started getting charged $19.99 per month automatically on my **************** credit card. I attempted to contact Square Trade/Allstate NUMEROUS times by phone to confirm that I do not want this account opened and I want the charges to stop. I could not get through to anyone. Numerous times, I tried using voice commands as well as pressing numbers per a prompt for an operator but kept getting disconnected. I am now trying to confirm the cancellation online but that is not appearing to work. They are refusing to acknowlege the cancellation request and simply cancel the policy to stop any further charges. PLEASE HELP!

  

  Business Response

  Date: 03/08/2023

  We apologize for any dissatisfaction with the consumers experience.

  SquareTrade does our best to eliminate any roadblocks that might affect our customers. We also do our best to ensure our specialists are providing both accurate and friendly service. If a customer wishes to cancel their ********************** plan, we offer several options in order to process their request in a timely manner. The customer can cancel their own plan online, chat with a specialist or call to have the request fulfilled via phone. We are sorry to hear that your experience was not a seamless one.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car radio from SonicElectronix.com. I also purchased an extended warranty from All State SquareTrade on 12/13/22 (Plan #************) for $38.99. I returned the radio as it did not fit my car, and I received a refund for the radio. I was told to contact All State SquareTrade for the warranty cancelation and refund. I contacted them and was told the plan was canceled and I would be refunded $38.99 to the original payment method (discover credit card). I never got it. Again, I contacted them explaining the issue, and was told id receive a check in the mail. Never arrived. Again, I contacted them stating the check never arrived, and was told two things. They said the check was cashed (which I can prove I never cashed any check), and then I was told they were sending a new check out. Again, the check never arrived, and I contacted them. They told me they sent out another check and just wait for it to arrive. I contacted them again, and they said by Friday 3/3/23 I would receive the check. Of course, the check never arrived. They always claimed to be contacting their higher **** but still nothing is getting done about this situation. Today I was told I cashed the check again (which again I can prove I never did), and they'd get back to me by the end of today (So far, no email). Note: It seems that most of the support representatives for All State SquareTrade don't speak the best English, as they often didn't understand the situation, and would just ask me for information that I already provided them.

  

  Business Response

  Date: 03/09/2023

  We apologize for any dissatisfaction with the consumers experience.

  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the consumer does not receive their payment, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with the consumers claim.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************