Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October 2022, I was exploring website hosting plans on the DreamHost website. I began what I thought was a checkout process by selecting one of their hosting plans. However, after selecting the plan, I decided not to follow through with my purchase. At this point, I realized that there is no way to cancel or delete a plan once you have selected it. Within minutes of selecting the plan, I tried to delete my info and an account that I had used previously. DreamHost would not let me delete my information until I paid for the plan. I immediately contacted DreamHost support to request cancelation. Despite numerous request to cancel the account, DreamHost has refused to cancel the account. During the checkout process, I hadn't even provided by credit card information, nor had I completed any purchase process. In other words, to date, DreamHost hasn't provided me with any services. Yet DreamHost has sent me numerous emails and phone calls demanding payment. I want DreamHost to delete my account and to stop harassing me. Below is a copy of one of many emails they have sent to me:"This is just a notice that your DreamHost account #******* ("*****'s Account") has a balance due of $7.99 on it.You can pay your balance securely and instantly online at: https://panel.dreamhost.com/?tree=billing.payment | NOTE: Accounts overdue for 60 days will be suspended for non-payment.If your account becomes suspended you will need to pay the FULL balance to have it reactivated.We can't guarantee that we'll maintain backups on disabled or suspended accounts for any length of time. Please take immediate action now to avoid the possibility of permanent data loss.Recommended: Enable or update AutoPay for your DreamHost account via PayPal,debit, or credit card!"

  Business Response

  Date: 12/12/2022

  After a review of the account it appears there were two hosting plans that were inadvertently created.  The first was created 10/4/2022 and the second was created 10/7/2022.  Charges for only one of these two hosting plans had been cancelled, and the remaining plan was the source of the $7.99 balance due.
  
  We thank you for being a long-time customer (dating back to 2014!)  We have just cancelled this account and can confirm that nothing is owed to DreamHost.  The balance due is now $0.00 and all hosting accounts with us are closed.
  
  If there's anything else that we can do for you, please contact our technical support team.  We're happy to help.
  

  Customer Answer

  Date: 12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  *******************************