Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my hosting service with dreamhost and confirmed the email that was sent to me in accordance with their terms and conditions. I have been waiting for my refund but never received it. I logged into the account today and see that the account is still active and the pending cancellation status is no longer. I requested cancellation in time and would like a refund immediately.

  Business Response

  Date: 10/27/2025

  Thanks for contacting us.
  
  Unfortunately there is no history of any attempt being made to cancel this account.  There are no emails in your history with DreamHost that indicate an account closure.  We also saw no evidence of your control panel accesses that would indicate an account closure attempt.
  
  To close your account, you'll need to visit the "Manage Account" section of your account control panel and click the red "Begin Account Closure" button to begin the process: **************************************************************

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created the email box from dreamhost but it doesn't work straight away

  Business Response

  Date: 10/10/2025

  It appears you've already been in touch with our Technical Support team to resolve this.
  
  To reiterate what they said earlier, your domain name is not pointing to DreamHost.  You will need to update your domain's DNS records with your current domain registrar, *********** Domains, so that it directs all traffic to DreamHost.
  
  As soon as that change is made, the email address that you've configured on your DreamHost account will begin working immediately.
  
  We hope this helps to explain things a bit, ********.  Please let us know if there's anything else that we can do for you.

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Dreamhost I had an active yearly hosting plan, fully paid.When my site went down, I thought it was due to an *** issue and purchased an *** certificate.After the *** purchase, my account even showed a credit/surplus of about $6.(Meanwhile Dreamhost was sending some emails, charging me for $19.99, but I considered them promotional as I dully paid my hosting and domain)Despite valid payment and surplus, my website was deleted without notice or explanation.I contacted Dreamhost support but received no resolution.What I am requesting:Restoration of my website OR a full refund of my yearly hosting and *** purchase.Written confirmation that my account will be closed upon expiry and that no further charges will occur.Explanation for unjustified deletion of a fully paid account.Impact:Financial loss (hosting + *** paid, but service terminated).Reputational damage due to website being deleted without notice.

  Business Response

  Date: 09/09/2025

  Thanks for contacting us.
  
  You mentioned you'd reached out to us previously, but we don't see any recent messages from you in your support history.  The last message we have from you was sent in March, 5 months ago.  You can view your complete contact history in your control panel at **********************************************************************************
  
  Our records show that your hosting account renewed itself for another year of service on its renewal date, September 8th, 2025.  We show that you then closed your DreamHost account on that very same day before any charges were processed on your credit card.
  
  You can confirm this by visiting the "View Invoices" section of your account control panel and viewing the last 2 months of invoices:
  ***********************************************************************
  
  You'll see the initial charge for $83.88 followed by a "refund" for $83.88, which is a cancellation of that charge.  Again, you were able to close your account before our billing system processed this payment on any credit card.
  
  We cam confirm that you have successfully closed your DreamHost account, and that no balances are due or owed. 
  
  Please let us know if there's anything else that we can do for you.
  

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REFUSE TO BE EXTORTED! I have an account with ******************** for webhosting services. I tried to close it since my balance was $0. They attempted to extort and criminally defraud me to close the account.I had been with DH for 17 years. At ******** of the current contract year they illegally reduced my services specs and my websites began to be unusable. I stopped using them until they sent me a final bill. - They stated I owed them approx $57. I paid the $57. So I assumed I could pay the $57 and close the account.. but ****. This is where their criminal scam tactics come into play.. 1. They gave me a FREE domain to use. Now that I was cancelling my account they demanded TWICE THE registration price of a year at $40!? I DO NOT WANT OR NEED THE DOMAINS, SO WHY WOULD I PAY DH FOR THEM WHEN THEY WERE given to me for "FREE" ? (and without stipulation that they would cost me money should I cancel. ) 2. Since I am not going to pay their $40 extortion fee, they will not close my account which means they are going to keep the account open and not cancel the hosting plan... which means they will charge me $20 a month until they decide to stop charging me ******and I can't stop these criminals from doing it. ******* So either I get extorted or I get a credit report problem in some months.3. The $ amount entered n this form is based on whatever they are trying to extort and scam me for. $40 for the "FREE" domains.. and then up to $100 for hosting charges they might try to scam through forcing the account open since I refuse to be extorted.4. There's many people around the web that have exposed them fro this.. and they still do it.I REFUSE TO BE EXTORTED!

  Business Response

  Date: 08/06/2025

  It looks like you've been in touch with our support team.  I can confirm that they have issued a credit to your DreamHost account to cancel out the balance owed and have closed your account.  If there's anything else that we can do for you, please let us know.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several sites being hosted on VPS with Dreamhost, but only 1 that keeps crashing in the Dashboard. They couldn't find the issue and offered no solution, so I erased over 40 hours of work to help them 'find the issue' but several attempts later and several days and several hours in chat (over 5) and no one helps sufficiently. Their email system makes everything worse: 1) they don't address directly what's mentioned, 2) they make suggestions on what "they" would like to try and then ask direct follow up questions, but 3) upon responding, the system pushes the email to another person. I can't get anywhere because internally they keep throwing my problem around from one agent to another - and they don't even have their same ideas. Its all crazy. Ex: today Supervisor **** email asked about a day and hour to schedule a phone conversation and I replied with the name of the person who tried to help the most and asked for what days/hours that would be, but Supervisor ***** replied without answering a thing about the phone and just said they would try to get my email to Supervisor Will. They refuse to address direct questions, and its killed my ability to have my website available and usable. Its now 6 hours later - nothing. Its become a psychological game: say 1 thing, do another. **Requesting money to be paid back for site purchase last year that had to be wiped + recent renewal cost on a site that can't edit the homd page only (considering loss of 12 hours in just this week alone.) I need to turn to another hosting company for this site or give up the site on their hosting because it keeps going back to "uneditable" again and again.

  Business Response

  Date: 07/21/2025

  Thanks very much for contacting us and sharing your experience.
  
  It looks as if you've been in touch with our Technical Support team and earlier today the disputed amount was refunded back to your credit card.
  
  If there's anything else that we can do for you, please don't hesitate to let us know.

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  

  This business has now regarded my request to remain in contact with 1 person towards the resolution. This single- person method has made it possible to finally make headway in reviewing and resolution of all the many issues. We're able to work in tandem and see what could at some point be happening to another customer too, which I know will also help them to help others.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   

  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against DreamHost due to persistent and unresolved accessibility issues with their desktop website. Over the past year, their site has been completely inaccessible, preventing me from managing my services properly as a blind user relying on screen reader technology.I have been a customer for three years, during which I repeatedly reported various accessibility barriers. While the service was still usable during the first two years albeit with difficulty none of my accessibility feedback was ever addressed or resolved. The situation worsened in the past year, during which the desktop website was completely inaccessible.Additionally, I subscribed to their SEO toolkit, which turned out to be inaccessible. Instead of issuing a refund, they only provided a credit to my DreamHost account, forcing me to use it on domain renewals to avoid losing that money.If I hadnt been locked into a three-year plan, I would have left the service much sooner. Given that I paid for a service I could not fully use due to accessibility barriers that were never corrected, I am requesting a partial refund of approximately $47, representing one-third of the $142 I paid for the three-year plan. I am also seeking acknowledgment of their ongoing failure to address accessibility concerns.

  Business Response

  Date: 05/29/2025

  Thanks for contacting us, *****.
  
  We're sorry for the problems you've run into when using your account control panel.  That's not the experience we want for you.
  
  We've taken great pains to make our customer control panel accessible and, indeed, we can report that it is WCAG 2.2 compliant.  We regularly test it against screenreaders like VoiceOver on MacOS and NVDA for Windows. 
  
  If you run across any portion of our customer control panel that you believe is not accessible, or which may cause issues with your particular environment, we encourage you to contact our accessibility team directly to alert them to any issues: ***********************************************************
  
  We would also welcome any screen recordings you can share that might show issues that you're running into on your control panel.  We can and will address any unexpected behavior to ensure a smooth, accessible experience.

  Customer Answer

  Date: 05/29/2025

  I had reached out to the accessibility department several times and nothing about any of my accessibility issues including the entire lack of desktop website accessibility were ever resolved,  I did everything I could to work with DreamHost and was always met with we will report your concern and your feedback is very helpful and I never saw it turn into any actual improvements.  The same issues I struggled with from day one were never resolved and the desktop website is now completely unusable to me.  I dont know how else to explain this but whatever accessibility tests you have done are obviously not adequate or accurate and I feel that I am again going to be dismissed because you dont think anything is broken with your site.  I have been using screen readers for 21 years, voiceover for 13 of those so I am an extremely proficient screen reader user and my background in web design also gives me the ability to find work arounds for inaccessible websites and I havent been able to find work arounds for the amount of inaccessible the DreamHost desktop website is.

  Business Response

  Date: 05/30/2025

  We would like to work with you to resolve this issue, but your report gives no specific detail or issues with our account control panel that may be incompatible with WCAG (Web Content Accessibility Guidelines) 2.2.  
  
  Our customer control panel is indeed compatible with screen readers and other accessibility tools.  If you believe this not to be the case, please let us know via the BBB, or by contacting our accessibility team via the resources provided at ***********************************************************
  
  We are committed to making our customer experience an inclusive and welcoming environment for all.

  Customer Answer

  Date: 06/06/2025

  As I have said dozens of times before, I have reached out and tried to get help resolving this issue.  Tech support was unable to help me and they never did send me to an accessibility department so I didnt really feel that you had one.  The entire panel does not work on my laptop so I dont know if you have blind or visually impaired people on staff or if you have consulted them at all but I cannot possibly be the only person experiencing this issue.  It isnt only the main panel either, I had reported that the *** tools were inaccessible as well as I reported that the file manager online was inaccessible.  Instead of doing anything to help me here you continue to point your finger at me saying that Im the problem and must be doing something wrong and that there can't possibly be anything wrong with your website.  I have tried clearing my cache and doing everything I can possibly think of to make the website work and it does not.  If you truly valued me as a customer you would ***** my partial refund request and we can both move on with our lives.  I will be closing my account when my contract is up since this experience has been so horrible I cant even imagine trying to work with DreamHost for any reason.  You have made it clear that you will not work with me on making the website accessible or figuring out why it isnt working for me so there is nothing else you can say here.  Please ***** my partial refund and we can both move on with our lives.
  

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against DreamHost for unauthorized billing practices and refusal to issue a refund for a service I did not consent to renew.Complaint Details:On March 16, 2025, DreamHost charged me for the renewal of my domain ************* a full month before its expiration date (April 16, 2025). However, I never authorized this renewal, nor did I enable auto-renewal for this domain.Upon contacting DreamHosts support team to request a refund, I was informed that the charge was non-refundable and that they could only delete the domain, but still keep my payment. I find this practice completely unethical and unacceptablea company should not charge a customer for a service they did not agree to, refuse a refund, and then offer to delete the product while keeping the money.I have since disputed the charge with ******, as this is an unauthorized transaction, and I am escalating this complaint to the BBB to formally document DreamHosts unfair billing practices. I believe this is a clear case of deceptive business conduct that should be investigated.Desired Resolution:I expect DreamHost to fully refund the unauthorized charge for my domain renewal and ensure that their billing practices align with fair consumer protection policies.I appreciate the BBBs attention to this matter and look forward to your assistance in resolving this dispute.Sincerely,****** ********** ************ **************

  Business Response

  Date: 03/17/2025

  Thanks for contacting us.
  
  We wanted to clarify a few points.
  
  You signed up for service with us on April 16, 2024.  During the signup process you chose to register the "*************" domain name.
  
  Per our Domain Registration Terms (***********************************************************************), which all customers agree to when signing up for service:
  "Customer's new and transferred-in domain registrations will be set to automatically renew upon expiration."
  
  While this domain may have been set to automatically renew at signup, you also had the power to cancel automatic renewal from a setting within your account control panel at any time.
  
  In addition, our billing system emailed you on 2/14/25 to alert you to the impending automatic renewal of this domain name on 3/14/25.  It then emailed you a second time on 3/9/25 to remind you that this renewal was imminent.  Both of these emails contained direct links to disable the automatic renewal of this domain well in advance of its renewal date.
  
  According to our records you took no action until our billing system emailed you a third time, on 3/16/25, to notify you that the domain had been renewed.  At that point you reached out to our support team to request a refund.
  
  There is a cost associated with domain name registrations and renewals imposed on us by individual domain registries.  For that reason, domain name registrations and renewals are unfortunately non-refundable, per our Terms of Service (**************************************************************):
  "Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances."
  
  It appears you've since disabled the automatic renewal for "**************," so as things stand now it will *not* be renewed again next year.
  
  We're sorry we can't be more helpful in this case, ******.  Please let our Customer Support team know if there's anything else that we can do for you.

  Customer Answer

  Date: 03/17/2025

  I have never enabled auto-renewal on either of my domains. I leave this setting disabled to maintain control over renewals.
  
  Your chat supervisor provided records showing auto-renewal was disabled, then re-enabled, which I did not do. The change from Yes to Ask to Yes makes no logical senseno one would disable it only to immediately enable it again. This strongly suggests the change was made without my authorization.
  
  I never intended to renew this domain, yet DreamHost charged me one month before its expiration date. No other registrar *** used has ever charged so far in advance.
  
  Regarding my refund request, DreamHost is the only registrar Ive encountered that refuses refunds under these circumstances. Other companies have refunded payments even after renewal, but DreamHost has chosen not to, despite having the ability to do so. This makes it clear that:
  1. Your company is so desperate to keep $26.95 that you claim a refund would cause financial strain.
  2. You do not value your customers or their business.
  
  I will be transferring my domain elsewhere and advising my clients to avoid DreamHost. Your handling of this issue has already cost you my business and will cost you more.
  
  I am formally requesting details of the ** address and timestamps related to the enabling/disabling of auto-renewal when my domain was transferred to DreamHost on April 16, 2024.
  
  I will continue to escalate this matter until my refund is processed. Please provide a prompt response.
  
  

  Business Response

  Date: 03/19/2025

  Just to reiterate, our Domain Registration Terms make clear that "Customer's new and transferred-in domain registrations will be set to automatically renew upon expiration."  This setting is established automatically when you add a domain name to your account, after which point you do have the ability to disable it. ***********************************************************************
  
  This renewal should not have come as a surprise.  We did email you twice to alert you to your domain's renewal date before it happened and included information to disable the renewal of this domain in those messages.  You took no action to change your domain's renewal behavior after receiving these messages.
  
  Domain registrations and renewals represent a hard cost for domain registrars like ourselves, and for that reason we are unable to provide refunds for them.  This domain name is yours to use for the duration of its current registration.  This means you can host it with any other web host if you'd like.  You can also transfer its registration to any other registrar to handle future renewals if you'd prefer.
  
  To host this domain elsewhere: *******************************************************************************************************************
  To transfer your domain registration to another registrar:  *********************************************************************************************************************************
  
  Again, we're sorry we can't be more helpful.  Please let us know if you need any further assistance.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer since ******** years!). I have always subscribed to their unlimited plan and somehow in 2023, sneakily added a new $15/month VPS account (a service that Digital Ocean and AWS charges $4 to $5 for).I want to re-iterate that I did not create this VPS, nor do I want it. They just started charging me. I only found out when I was looking at my credit card bill closely ($345 so far). You might say it's not my fault for not paying closer attention but businesses aren't supposed to operate this way - charge for services users did not ask for and do not need.

  Business Response

  Date: 02/18/2025

  Thanks for contacting us.  And thanks for being a DreamHost customer for so long!
  
  It appears MySQL VPS was added to your account automatically when your databases exceeded a 3GB limit, per our Unlimited Policy: **************************************************************
  
  I see that our support team has issued an account credit for the last three months of charges as a courtesy.  They have also provided instructions for cancelling your *********** from within your account control panel.
  
  Please let us know if there's anything else that we can do for you.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple time and multiple way both by phone and in writing to get them to cancel the subscription. They will not respond

  Business Response

  Date: 01/08/2025

  In looking through your email history with our support agents, I can confirm that they have provided instructions to close your account several times and have responded to all of your messages.  They provided you with the information to close your account on February 6, 2024, February 7th, 2024, and again today, January 8th, 2025.
  
  They have also provided you with a link to our knowledgebase that describes the account closure process in detail:  *************************************************************************************************
  
  Please note: Your DreamHost account *is still active* because you've not yet taken steps to close it.
  
  Again, you will need to click the "Begin Account Closure" button on the "Manage Account" section of your DreamHost control panel to close your account.  ***********************************************************************

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My organization, *****, is being billed erroneously for services that I have never used over the last 2 months. Each time, I have contacted the organization, they claim that I am contacting them through invalid means, then proceed to use the same means to harass me about $10. Today is the last straw as I am now being called and harassed over the phone.This a registered non profit organization that responded to advertisements for non profits to obtain services through Dreamhost at no charge. However, we are being asked to pay for services not received or rendered. I request that the $10 that we are being billed be removed and that you provided a contact name and phone number as opposed to bots emailing on a daily basis, which is harassment of the worst kind. Your organization should be ashamed of all these tactics for $10 when you should have contacted me via phone to reach an understanding regarding this matter.

  Business Response

  Date: 11/13/2024

  Just to clarify, our offer of free hosting for non profit groups extends to the base hosting plan only.  The account holder is still responsible for any additional charges which may be incurred on the account.
  
  In any case, these charges should not have come as a surprise as emails are sent to the account holder when new services are added to the account in advance of any charges.
  
  Our support team will be able to assist if you reach out from the "Contact Support" section of your account control panel at ************************************************

  Customer Answer

  Date: 11/13/2024

  
  MESSAGE FROM BUSINESS:
  
  Just to clarify, our offer of free hosting for non profit groups extends to the base hosting plan only.  i **************** made no request to you about "additional services" that would necessitate these additional charges.  .The account holder is still responsible for any additional charges which may be incurred on the account.  We are not responsible or your arbitrary billing actions in which you presume to provide a service that you are clearly not providing.
  
  In any case, these charges should not have come as a surprise as emails are sent to the account holder when new services are added to the account in advance of any charges.  The "service" that you claim is a surprise as it doesn't exist.  This issue has not been resolved due to your refusal to respond to my emails.  Instead, you block them, and claim that you don't recognize the email or reject them outright.

  Had your support team responded to my previous inquiries, I would not have contacted the BBB and saw that your organization has erroneously billed others for which they have had to use the BBB as a mediator.
  
  Our support team will be able to assist if you reach out from the "Contact Support" section of your account control panel at ******************************************************; Previous emails to them prove that this statement is false.  Otherwise, I would not be taking my precious time to respond to you when I could be doing other things.

  Business Response

  Date: 11/14/2024

  By contacting our support team from the "Contact Support" section of your account control panel - and not via a direct email message - we are able to verify that you have logged into the account control panel and are an authorized contact for this account.
  
  We first contacted you on July 14th, and again on August 11th, to inform you of upcoming changes to your account necessitated by the "end of life" of PHP 7.4.  In those emails we advised you to update the version of PHP used on your website to avoid these charges, and provided several steps for doing so.
  
  After no action was taken, we then contacted you again on September 8th to inform you that PHP Extended Support had been added to your account to prevent downtime at a rate of $5 per month.  We also gave instructions for removing the charge at that time.
  
  Please note that these messages were sent to the email address that you previously provided to DreamHost as the primary contact for your account with us.  You can review all of these messages from the "Support History" section of your account control panel at **********************************************************************************
  
  If you no longer have access to the email address you've listed on your DreamHost account and would like to change it (or add additional addresses) you can do so from your account's control panel at ***********************************************************************
  

  Customer Answer

  Date: 11/15/2024

   It is interesting that you acknowledge that I have attempted to contact support vs I have been blocked and or advised that I am contacting you from an unknown email address and to log into the support portal.
  
  Unfortunately, I have no record of receiving those emails at the dates provided but received your bills.  I contacted your organization about these bills but still don't understand why I would be billed for a landing page that was already in existence before I signed on with your service.  This was predicated upon the service being free.  Once the service ceased to be free, for whatever reason it has ceased to be free, as what you are saying makes no sense to a non tech savvy person, I asked if you would remove the monthly service that is causing the fee.  I never received a response for the request.  Being that I am not tech savvy and was and am currently dealing with medical issues at this time, the website was created using Godaddy.   I find it hard to believe that they do not have the latest tech for one to create a website that meets industry standards but again, I'm not tech savvy but asked in the emails that you rejected and or refused to acknowledge that you remove this service.  Since this site is still under Godaddy, your threats of downtime make no sense for a landing page to experience down time.   
  
  After no action was taken, we then contacted you again on September 8th to inform you that PHP Extended Support had been added to your account to prevent downtime at a rate of $5 per month.     Again, not knowing what this is does not make me acknowledge that the organization owes you.  . If anything, you adding support to an account is unauthorized action on your part and it is not our responsibility to pay for services that you took it upon yourself to add, when we were unaware and ignorant of said service, while having not a website but a landing page.   Please reverse the billing.