Business ProfileforFactory Buys Direct

Gas logs were sold to us 10/27/23 from Lowes.com for $279.00 and set up in November and every 5-10 days the pilot would go out. I'd have to schedule the gas company to come out, take off work over 8x's from November to February and we hardly used the system. Most of the time it had no pilot and us waiting for the next visit from the gas company. Every Piedmont visit I thought it was going to be fixed but...wasn't. We went past our 30 days with ***** and were told by them to contact Factory Direct/****** and they should send another one since I proved from the beginning it didn't work. All Piedmont experts stated the system was a lemon. They put these in all the time and this one is not ok. ***** told us to keep them updated on how this went because they didn't want their customers experiencing this. I contacted Factory Buys Direct/Duluth Forge in February 26 and February28. First...they said to turn one k*** under the system and it would be fixed. *********** came again and it worked for 35 minutes and blew out. When I called FBD again I was told I was over the 3 months time but we had a warranty for 1 year. I told them I had a print out of how many visits from gas company and how I thought each time it would be fixed but they would not send me a new system. They (FBD) want me to hire the gas company again to come out and uninstall, mail it to them, have them look at it and return it to me, then have me hire to reinstall...what a nightmare. Any other company would see I tried, had experts check the entire system out and then apologize and send a new set and I return this one or give me a refund. At first I asked for a new system to be sent to me and I'd return theirs in one time (*********** uninstall their lemon and install the second one they should send), they want me to pay more of my own money in *********** to uninstall theirs, mail, and pay/schedule to reinstall and I spent enough. Please help. Now, just refund me my money...help.