Complaints

This profile includes complaints for Yamibuy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yamibuy.com

  140 S State College Blvd Ste 300 Brea, CA 92821

• 

  Yamibuy.com

  280 Machlin CT City of Industry, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I would like to file a complaint regarding some unreasonable practices on the Yamibuy.com website. I purchased two camera products from Yamibuy.com on Sep. 29th and Oc 3rd. After receiving them and testing them, I found that they did not meet my basic needs. I contacted the customer service to request a return, but I was informed that opened items cannot be returned. After insisting strongly, they contacted their supplier and provided the following solution: if the item has been opened or used, a restocking fee of 15% will be charged. I believe this is an extremely unreasonable and unfair policy, as I cannot know whether the product is usable without opening and testing it. This is very tricky behavior on their part. I hope that Yamibuy.com will fully refund my purchase, and I am here sincerely request the assistance of the BBB to help resolve this **********'s my order number on yamibuy.com 09/29/2024, Order# ************* Price: $29.99 +Tax 10/03/2024, Order# ************* Price: $49.99 +Tax

  Business Response

  Date: 10/09/2024

  Thank you for your feedback. We will follow up with the customer to address the issue. While we will do our best to meet the customer's satisfaction within our system, some merchant policies may differ. We hope to provide a satisfactory service to the customer. Thank you very much!
  
  

  Customer Answer

  Date: 10/23/2024

  Hi Dear BBB,

  
  

  I would like to update you on the progress regarding my complaint (ID:22398773). After your mediation, Yamibuy sent me an email instructing me to return the product and refund me upon receipt. However, my ***** return package arrived at their warehouse on October 16 (tracking: ************), and now it's been 6 days, I have not heard anything from them since. Would you please help me with this and May I continue my complaint until I receive the refund?

  
  

  Thank you very much & waiting for your reply.

  
  

  ****

  Business Response

  Date: 10/23/2024

  Thank you for reaching out to us. Regarding your order and refund matter, we have a dedicated team following up on this. Please rest assured that once the package is returned and finish the checking , we will promptly scan and confirm the product information, and process your refund as soon as possible.
  We appreciate your patience and understanding. If you have any further questions, please feel free to contact us.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this order (*************) on 8/16/2024, amount of $336.03. It said it was delivered, however, I checked all the possible places still can not find the package. I contacted the merchant and they refused to refund the amount back. They are not trying to solve the problems.

  Business Response

  Date: 08/28/2024

  We deeply regret that the customer's package has been lost. We will contact the customer again and ask them to keep an eye on their emails. Thank you very much.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order ************* was cancelled on Apr. 24 2024. I was told I could ask them to recharge it for this order once my refund was back to my card. Apr. 30 I got the refund and ask customer service for recharging this order. But I was told my account was deactivated that they were not able to recharge under my account. But they upgraded the problem to their superior, I'll get solution within 3days. And Then I received email, I was told I had to use my credit card for verification other than the previous payment method I used for, which was prepaid credit card. I refused, because I received a lot of scam messages and phone calls after I used yamibuy app, for security purposes, I only want to use prepaid credit card for my purchases. They can deactivate my account, But they are not supposed to keep my remaning balance. There's $16.98 value remaining in my account that they refused to refund to me or let me use it, or even send me a same value of gift card I can accept it.

  Business Response

  Date: 05/07/2024

  We apologize for any inconvenience. Our CSR department tried to contact you over the phone, but failed. Would you please provide a valid contact phone number? Then we will help you deal with this issue further. Thank you.

  Customer Answer

  Date: 05/16/2024

  Problem:
  My order ************* was cancelled on Apr. 24 2024. I was told I could ask them to recharge it for this order once my refund was back to my card. Apr. 30 I got the refund and ask customer service for recharging this order. But I was told my account was deactivated that they were not able to recharge under my account. But they upgraded the problem to their superior, I'll get solution within 3days. And Then I received email, I was told I had to use my credit card for verification other than the previous payment method I used for, which was prepaid credit card. I refused, because I received a lot of scam messages and phone calls after I used yamibuy app, for security purposes, I only want to use prepaid credit card for my purchases. They can deactivate my account, But they are not supposed to keep my remaning balance. There's $16.98 value remaining in my account that they refused to refund to me or let me use it, or even send me a same value of gift card I can accept it. I filed a case previously and the company never contact me to resolve the problem. The dispute issue never happen, because I submit card information to them and requested recharge after I received the refund which the order was cancelled by tamibuy.com not by me. If there's any disputes on prepaid cards, the card would be locked immediately, but my card is still available now. If then want, they can recharge from it anytime ending with 1626.

  Business Response

  Date: 05/17/2024

  We apologize for the inconvenience. We attempted to contact you by phone, but there was no answer. Upon investigating this case, we received feedback from the cardholder indicating that the transaction was unauthorized, resulting in the account being locked by the system. We tried to understand the situation further and provide clarification to you, but we were unable to reach you. We kindly ask you to provide a valid contact number so that we can follow up and resolve the issue. Thank you very much for your cooperation. 

• Initial Complaint

  Date:02/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted the order (order number: *************) on Jan 18, ****, for a total of $192.62. The tracking showed delivered on Jan 18 but I didn't receive the package until now. I checked around all the possible places and contacted customer service. They said they would investigate this and get back to me. However, I never heard back anything until today (Feb 3). I want my refund back since I didn't receive the food that I paid for.

  Business Response

  Date: 02/14/2024

  Hi  There 

  Thank you for your info .

  We have contacted the customer and issued refund today 

  If you have any question please free to let us know 

  Thank you . 

  Customer Answer

  Date: 02/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Hunter G
  
   
  

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some "flower cakes" from Yamibuy on January 25, ****, knowing that the expiration date is August 4, ****. My son and I ate 2/3 of cakes yesterday before I saw the mold inside. I immediately posted a review on the product listing, attached a photo of the moldy cake and asked people not to buy it. I then emailed Yamibuy customer service.I've been having stomach cramps since last night!The customer service replied today and here is the response: sorry for the inconvenience. We issued a refund for the product. I cannot believe they downplayed the issue so shamelessly! It's a lot more than an "inconvenience". It is a food safety issue and a food poisoning case!I then checked the product listing and it's still being sold. I also realized that I can only see my review when I log into their app or website. My friends and other people cannot see it. I cannot believe **** hid my review and is still selling the product!

  Business Response

  Date: 02/13/2024

  Hi There

  Thank you for your message. We will contact the guest and follow up on the matter. We will do our utmost to provide a satisfactory solution for our  customer. Thank you very much.
  
  

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/24/2023 make the order 11/28/2028 receive the order Total amount:139.98 This time I bought the Pola facial cleanser because I saw the old facial cleanser that I had longed for in the picture, but what I received was a new model. I tried to communicate with customer service. The merchant replied that they would ship the new model, but neither the picture nor the title stated that it would be shipped. New model, and then asked for a return and refund, but was rejected by **** and the merchant. I think they are deceiving consumers. I just want a simple return and refund, but they have been unable to solve the problem. I think merchants are using pictures of old products to deceive consumers. When I applied for a return, they refused to return it.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card ending in **** was fraudulently used on yamibuy.com on October 02 2023,when I noticed I filed a dispute with my bank , and also called yamibuy on November 18 call history is attached and the representative after asking for my card details and amount confirmed the fraudulent transaction , told me he has canceled the order and issue a refund that it will take 3-5 business days to reflect after waiting till November 30 2023 and the refund never came I called back and this other representative told me it www never canceled and the order was delivered , I want to know if ******* is trying to support scammers , or I dont understand why youll tell me youve canceled the order and issued the refund only to go ahead and deliver the item , I want my fund sent to my card its $291 and $25 .. I WANT MY MONEY . This website looks like a Chinese website because I went to the about section of the website , maybe it favors Asian citizen to defraud Americans because I am wondering why I was told the order was canceled and refund issued when in the real sense they went ahead to deliver the goods

  Business Response

  Date: 12/09/2023

  We have follow up calls with this customer. We truly apologize for the inconvenience caused and has explained to our customer what happened from the beginning and what needs to be done to get the refund back. If there is any question, please feel free to call us. Thank you.

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transition: 08/08/2023 The order amount: $52.55 Order number:2023080795498 The product listing on this website, in its ******* name and full description, is solely described as figs. At no point does it indicate that it is a radish product. However, when the product was received, the first ingredient listed was shredded white radish. This seriously infringes on consumers' right to know and could potentially lead to serious health issues. What's worse, on their English page, they clearly labeled it as a shredded white radish product, suggesting potential discrimination against consumers.Furthermore, this food is sold in ***************** without any English labeling, and it's unclear whether it complies with US food regulations. It should be removed from the shelves.The response from the business: This snack has a vintage feel to it, and its product name has always been called "fig strips." However, it is made from radish as the ingredient.Product link: **********************************************************************************************************************************************************************************************************************************************************************************

  Business Response

  Date: 08/14/2023

  Dear Team,

  Thank you for your info. We have issued refund for the customer and in our web we also updated the description.
  Thank you so much.

  Attention:
  

  Thank you for contacting us. Usually, email response is within ***** hours. If we receive a high volume of requests, we may require 2-3 business days to reply your email. We appreciate your patience and understanding.

  Sincerely,

  Yoyo

  Yamibuy Customer Service
  ?????

  Address(??)
  ******************************************************

  Phone(????)
  ************** Mon-Sat 7:00-12:30, Pacific Time (?? - ?? 7:00-12:30, ????)

  Email(????)
  ****************

  Website(?????)
  www.yamibuy.com

  ref:_00D6A2EgNg._5004oUMvg5:ref

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased 2 x "Beijing Tong *************** Mulberry Leaf Tea 100g" from yamibuy.com on 10/23/2022, with $37.98 spent and order # *************. I never received this order. For the tracking information, **** **************************, it never arrive at ****. **** is still awaiting for the package. I've tried to contact the customer service. They refuse to take any action or refund.

  Business Response

  Date: 08/15/2023

  We apologize for any inconvenience. Our customer service representatives made attempts to reach out to you and address the matter appropriately. Please kindly check your contact email for updates. If you have any further inquiries, please don't hesitate to get in touch with us. Thank you for your support of ****.

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an adult *** toy on yamibuy order No. *************. $249.19 The item was received on 6/15 and I opened the package as soon as I got it. The box inside of the package was broken, and the plastic sealing sticker was on the lid of the box instead of sealing the box as it supposed to. So obviously this product was opened by someone else before I received it.Since it's a personal care product I could not use it with this condition. I contacted yami on the very same day.Up to today 7/1, the problem has not been resolved. The seller refused to admit the box was opened, and offered me $74.76 and **** points ($20 value).I ask for a full refund and returning the product.