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Business Profile

Ecommerce

Yamibuy.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yamibuy.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yamibuy.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yamibuy.com

      140 S State College Blvd Ste 300 Brea, CA 92821

    • Yamibuy.com

      280 Machlin CT City of Industry, CA 91789

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place two online orders at Yamibuy.com, neither of them were delivered to my address. I contacted Yamibuy.com two times seeking to resolution of the misplaced delivery, after I provided all the necessary information (order number, confirmed home delivery address on my order, the picture of my front door - asked by the online support agent), neither of the issues were resolved, and Yamibuy kept asking for more information in circles rather than help to resolve the issue.Order 1: order number *************, placed on 26Sep2024, was delivered to the wrong address (picture 1 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it. Order2: order number *************, placed on 02Oct2024, was delivered to the wrong address (picture 3 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it.I'm asking Yamibuy to resolve it immediately, and I'm very upset from the packages were delivered to wrong places two times in a row, and instead of helping me to resolve this inconveniences, Yamibuy kept asking me to provide more proof.

      Business Response

      Date: 10/12/2024

      Thank you for reaching out. Regarding the lost orders, we will wait for three business days for the logistics investigation. If you still do not receive your items by then, we will confirm and process a refund. Currently, both orders have been refunded, so please check your account. We sincerely apologize for any inconvenience this may have caused. If you need further assistance, please feel free to contact us.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Dear BBB,

      I would like to update you on the progress regarding my complaint (ID:22398773). After your mediation, Yamibuy sent me an email instructing me to return the product and refund me upon receipt. However, my ***** return package arrived at their warehouse on October 16 (tracking: ************), and now it's been 6 days, I have not heard anything from them since. Would you please help me with this and May I continue my complaint until I receive the refund?

      Thank you very much & waiting for your reply.

      ****
      Price: $49.99 +Tax

      Business Response

      Date: 10/09/2024

      Thank you for your feedback. We will follow up with the customer to address the issue. While we will do our best to meet the customer's satisfaction within our system, some merchant policies may differ. We hope to provide a satisfactory service to the customer. Thank you very much!

      Business Response

      Date: 10/23/2024

      Thank you for reaching out to us. Regarding your order and refund matter, we have a dedicated team following up on this. Please rest assured that once the package is returned and finish the checking , we will promptly scan and confirm the product information, and process your refund as soon as possible.
      We appreciate your patience and understanding. If you have any further questions, please feel free to contact us.

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this order (*************) on 8/16/2024, amount of $336.03. It said it was delivered, however, I checked all the possible places still can not find the package. I contacted the merchant and they refused to refund the amount back. They are not trying to solve the problems.

      Business Response

      Date: 08/28/2024

      We deeply regret that the customer's package has been lost. We will contact the customer again and ask them to keep an eye on their emails. Thank you very much.

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem:
      My order ************* was cancelled on Apr. 24 2024. I was told I could ask them to recharge it for this order once my refund was back to my card. Apr. 30 I got the refund and ask customer service for recharging this order. But I was told my account was deactivated that they were not able to recharge under my account. But they upgraded the problem to their superior, I'll get solution within 3days. And Then I received email, I was told I had to use my credit card for verification other than the previous payment method I used for, which was prepaid credit card. I refused, because I received a lot of scam messages and phone calls after I used yamibuy app, for security purposes, I only want to use prepaid credit card for my purchases. They can deactivate my account, But they are not supposed to keep my remaning balance. There's $16.98 value remaining in my account that they refused to refund to me or let me use it, or even send me a same value of gift card I can accept it. I filed a case previously and the company never contact me to resolve the problem. The dispute issue never happen, because I submit card information to them and requested recharge after I received the refund which the order was cancelled by tamibuy.com not by me. If there's any disputes on prepaid cards, the card would be locked immediately, but my card is still available now. If then want, they can recharge from it anytime ending with 1626.

      Business Response

      Date: 05/07/2024

      We apologize for any inconvenience. Our CSR department tried to contact you over the phone, but failed. Would you please provide a valid contact phone number? Then we will help you deal with this issue further. Thank you.

      Business Response

      Date: 05/17/2024

      We apologize for the inconvenience. We attempted to contact you by phone, but there was no answer. Upon investigating this case, we received feedback from the cardholder indicating that the transaction was unauthorized, resulting in the account being locked by the system. We tried to understand the situation further and provide clarification to you, but we were unable to reach you. We kindly ask you to provide a valid contact number so that we can follow up and resolve the issue. Thank you very much for your cooperation. 

    • Initial Complaint

      Date:02/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Hunter G

       

      Business Response

      Date: 02/14/2024

      Hi  There 

      Thank you for your info .

      We have contacted the customer and issued refund today 

      If you have any question please free to let us know 

      Thank you . 

    • Initial Complaint

      Date:02/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some "flower cakes" from Yamibuy on January 25, ****, knowing that the expiration date is August 4, ****. My son and I ate 2/3 of cakes yesterday before I saw the mold inside. I immediately posted a review on the product listing, attached a photo of the moldy cake and asked people not to buy it. I then emailed Yamibuy customer service.I've been having stomach cramps since last night!The customer service replied today and here is the response: sorry for the inconvenience. We issued a refund for the product. I cannot believe they downplayed the issue so shamelessly! It's a lot more than an "inconvenience". It is a food safety issue and a food poisoning case!I then checked the product listing and it's still being sold. I also realized that I can only see my review when I log into their app or website. My friends and other people cannot see it. I cannot believe **** hid my review and is still selling the product!

      Business Response

      Date: 02/13/2024

      Hi There

      Thank you for your message. We will contact the guest and follow up on the matter. We will do our utmost to provide a satisfactory solution for our  customer. Thank you very much.

    Yamibuy.com is NOT a BBB Accredited Business.

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