Complaints

This profile includes complaints for Yamibuy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yamibuy.com

  140 S State College Blvd Ste 300 Brea, CA 92821

• 

  Yamibuy.com

  280 Machlin CT City of Industry, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a matter that has significantly affected my business. I purchased multiple units of the product Fino Premium Touch Hair Mask from ******** under the following order numbers: Order #*************, Order #*************, Order #*************.I listed these items for resale on my Amazon seller account. However, my ****** account was deactivated after a compliance review, during which ****** required proof of product authenticity and authorized sourcing. In response, I submitted the invoices provided by ******** and A Certificate of Authenticity issued by ***************** rejected both documents, citing that the certificate was self-issued and the invoices did not demonstrate that the products were sourced from an authorized distributor or directly from the brand.Following this, I made multiple good-faith attempts to contact ***** customer service and legal department, requesting one of the following:An invoice showing Yami sources this product from an authorized distributor;A formal letter of authorization from the brand or distributor;Any alternative documentation that ****** would accept.Despite my repeated outreach, Yami has failed to provide any acceptable documentation or a meaningful response.I am now left with a suspended ****** account, unsellable inventory, and ongoing business damage.I am requesting that Yami provide one of the following:An invoice showing that the products were sourced from an authorized distributor or directly from the brand owner;A letter of authorization indicating that **** is authorized to distribute the product;Or any acceptable documentation that ****** will recognize to verify authenticity and supply chain.If necessary, I am willing to sign a Non-Disclosure Agreement (NDA) to receive the required information.I hope Yami will take this opportunity to assist in resolving this issue in good faith. Thank you.

  Business Response

  Date: 07/08/2025

  We already replied this customer as the attachment shows. 

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/10/2025 I bought six bottles of jasmine water, but they were bad. The merchant refused to serve them. I paid *****

  Business Response

  Date: 06/16/2025

  Thank you for your message.
  We would like to clarify that the product in question was already refunded at the time the customer contacted us. The refund was processed on June 13, 2025.
  The customer also requested to return additional items for a full refund. We have provided a prepaid return shipping label for this purpose. Once the returned items are received, we will issue the remaining refund promptly.
  The customer has expressed a preference to return the items directly to our warehouse, which we are happy to accommodate. As stated, once the items are returnedregardless of the methodwe will process the refund automatically.
  We appreciate your assistance in this matter and remain committed to resolving this issue in a timely and professional manner.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, I purchased several ready-to-eat braised food products from various vendors on ****. Many of these products were visibly spoiled upon arrival. After consuming the food, my family experienced symptoms of foodborne illness, including diarrhea.When I attempted to investigate the source of these products, I discovered that the vendor pages on **** provided no information about the manufacturersno address, no phone number, and no company name. This lack of transparency raises serious concerns that these vendors may be operating as unregulated, home-based producers.Moreover, I have observed a surge of unlicensed vendors on Yami selling similar meat products without valid **** establishment numbers. In one alarming case, a package of spicy beef jerky displayed **** Establishment Number EST.4122, which I have verified as a company that was officially deregistered in August 2021. Yet, this product continues to circulate under that number.Yami's product pages falsely claim that these items are "**** certified," but the product packaging lacks any **** inspection or certification markings. This deliberate misrepresentation misleads consumers into believing these products meet federal safety standards, when in fact they do not.This conduct represents a clear violation of consumer rights, endangers public health, and undermines legitimate, law-abiding food producers in the *************. It fosters an environment of unfair competition and sets a dangerous precedent for food safety compliance in e-commerce.I respectfully urge your office to investigate these practices and take appropriate enforcement action against both Yami and the involved vendors.

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been regularly ordering from Yami (yamibuy.com) for a full year. On April 5 I placed an order by 10:00 AM, and they promise to deliver the same day for orders placed by 10:00 AM. But they failed to deliver April 5. I had ordered for my visiting friend, but my friend had to leave, so at 7:30 PM on April 5 I canceled the order. But Yami ignored my email. I ended up sending a total of 8 emails from April 5 - April 6 telling them to cancel the order, but Yami completely ignored all 8 of my emails; they never responded. Yami finally emailed me on April 6 around 10:30 PM and again on April 7 at 1:18 AM telling me they delivered the order and asking me to ship it back to them by ****** They said after they got the package back they would credit me back the $90.98. Yami is playing a game, and this is a suspicious scam. I sent 8 emails from April 5 to April 6 canceling the order but they say they shipped it to me anyway. In addition, I never got the package, so how could I return it to them? And even if I did get the delivery, I told them to cancel the order in 8 emails far enough in advance. I am not responsible for returning anything. Again, the reality is I did not receive anything. But they have not given me my money back.This is a scam. Yami should credit me the $90.98 and reimburse me for all the time they have made me waste sending 10 emails by now.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention.
  We sincerely apologize for the inconvenience caused. The customer's emails may have been received during a non-business period, which resulted in a delay in our response. We truly appreciate the customer's patience.
  At this time, we are still working to confirm the specific order information. We kindly ask the customer to contact our customer service team with their order number, so we can investigate the situation in detail and assist accordingly.
  In general, for orders that have not yet shipped, customers are able to cancel directly through their Yami account. If the package has already shipped and the customer does not receive it, we can initiate a lost package investigation. If the package is received and the customer would like to return it, we will issue a full refund once it is returned.
  Please contact our customer service team as soon as possible so we can offer a prompt and effective resolution. We are committed to resolving this matter in a fair and timely manner.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Does not offer any kind form of refund for a unopened package.

  Business Response

  Date: 01/22/2025

  Thank you for your inquiry. The product purchased is the special edition of the Chinese New Year Blessings Barrel, which includes unique packaging, and as such, the price differs from the regular version. We hope you can understand this distinction.
  Regarding the return of food items, for health, safety, and hygiene reasons, we are unable to process returns. This policy is in place to ensure the well-being of all our customers. However, we will reach out to the customer with alternative solutions to address the situation.
  Please kindly check your email for further details. We appreciate your understanding and thank you for your cooperation.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Request for a full refund due to the return of an unopened and undamaged product in its original packaging.Complaint Details:On December 17, 2024, I received the package from Yami (Order #*************). The product was never opened and remained in its original packaging. I decided to return the item immediately, using the prepaid return label provided by ****, on the same day it was ************ support this, I have attached a picture I took of the product in its original packaging before shipping it back to ****. This clearly shows that the product was unopened and undamaged at the time of return. I shipped the item back using the original packaging to ensure its protection during transit.However, **** is now claiming that the product is not in brand-new condition and has water stains. This is untrue. The damage must have occurred during their handling of the return or transit. Their deduction of a 15% restocking fee and $7 shipping fee, leaving me with a refund of only $366.25 instead of the full $432.50, is completely unfair.I request a full refund of $432.50 since the product was returned in the same condition as it was delivered to me. If this matter is not resolved promptly, I will pursue further actions. Attached are:Proof of delivery and return tracking ************* correspondence with Yami.A photo of the product in its original packaging before it was shipped back.Attach the picture showing the original packaging along with other documents and submit the complaint. This additional evidence strengthens your case. Let me know if you need help organizing the files for the submission!

  Business Response

  Date: 01/02/2025

  We sincerely apologize for the issue with your order. Our customer service team has corrected your refund amount and responded to your email. Please check your inbox. Thank you for your understanding.

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on 11/29/2024 and received it on 12/4/2024. The package I received was damaged and the content inside also was impacted and crushed a bit, due to poor packaging. The packet inside was at the bottom of the box while the rest had bubble wrap, instead of using the bubble wrap to go around the packet I ordered. I am extremely disappointed and spent $26.95 on a product that was on sale and may not ever go on sale again. I have attached photos of the damaged package.

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yami shipped fake products and they wouldn't admit or issue refund.

  Business Response

  Date: 11/29/2024

  Thank you for contacting us. The customer reached out, mentioning that the taste of the product is different from their previous purchase and suspected it might be counterfeit. However, the customer purchased two similar products from different brands. We have since contacted the customer again, providing a solution and an explanation. Thank you once again.

  Customer Answer

  Date: 11/30/2024

  I have used the authentic products many times before purchasing from your website. The products from your website looked the same on picture but with inferior quality. Like I said before, it has a FISHY and CHEMICAL taste. If you are a responsible business, then you should refund your customers for such terrible products. And you should stop this products from your current supplier all together before it poison the customers. Even the off brand one on your website has better quality than this branded one that I just purchased from you.

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yamibuy.com is the most disgusting e-commerce site! No returns, no refunds, and customer service is unreasonable! ********************** sold me expired ointment medicine! They refused to refund. The clothes they sold arrived dusty, with fur matted together touching them is unsafe. Yamibuy.com refused to resolve the issue, I have no choice but to file a complaint with the BBB."

  Business Response

  Date: 10/31/2024

  The refund for ************ ointment antibacterial anti-inflammatory acne acne dermatitis and scald 15g/ PCS was processed , and no return is necessary; you may keep the item.
  
  Regarding the pajama return, we provided a return shipping label and instructions in our previous email. Please follow the instructions to send the item back, and well issue your refund as soon as we receive it.

  Thank you

• Initial Complaint

  Date:10/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place two online orders at Yamibuy.com, neither of them were delivered to my address. I contacted Yamibuy.com two times seeking to resolution of the misplaced delivery, after I provided all the necessary information (order number, confirmed home delivery address on my order, the picture of my front door - asked by the online support agent), neither of the issues were resolved, and Yamibuy kept asking for more information in circles rather than help to resolve the issue.Order 1: order number *************, placed on 26Sep2024, was delivered to the wrong address (picture 1 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it. Order2: order number *************, placed on 02Oct2024, was delivered to the wrong address (picture 3 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it.I'm asking Yamibuy to resolve it immediately, and I'm very upset from the packages were delivered to wrong places two times in a row, and instead of helping me to resolve this inconveniences, Yamibuy kept asking me to provide more proof.

  Business Response

  Date: 10/12/2024

  Thank you for reaching out. Regarding the lost orders, we will wait for three business days for the logistics investigation. If you still do not receive your items by then, we will confirm and process a refund. Currently, both orders have been refunded, so please check your account. We sincerely apologize for any inconvenience this may have caused. If you need further assistance, please feel free to contact us.