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Find a Location

Bonavita has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bonavita

      510 W Central Ave Ste B Brea, CA 92821-3032

    Business ProfileforBonavita

    Brewers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This  business offers coffee brewing system services.

    Business Details

    Location of This Business
    510 W Central Ave Ste B, Brea, CA 92821-3032
    BBB File Opened:
    2/1/2023
    Years in Business:
    2
    Business Started:
    8/18/2021
    Business Incorporated:
    8/18/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Carolyn Chen, Member
    Contact Information

    Principal

    • Ms. Carolyn Chen, Member

    Customer Contact

    • Ms. Carolyn Chen, Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/17/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Ordered a coffee maker and never had any feedback from the company (no confirmation emails or any communication about the order, no tracking information). Company did not respond to my emails. Voicemail only on phone call. They did not respond to an email sent from Amazon (used Amazon Pay). A week later the coffee maker showed up. I had ordered from another company as I had no idea what was going on. Seeking a refund with the company paying for the return shipping.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jane S

    1 star

    07/28/2023

    Fire hazard! My coffee maker, at the 2 year ***** short circuited and almost caused a fire in my home. The company offered an apology and nothing more. Stay clear of Bonavita products.

    Bonavita Response

    08/03/2023

    Our products go thru stringent quality assurance checks to ensure meeting ETL and UL Standard Certifications for household appliances. There have not been any reported incidences of Bonavita electric products short circuiting nor causing fires before in our brands 12 year history. We do not have thorough information on the customers household electric wiring, or possible overload of appliances on the same circuit, nor was an investigation held to verify such a claim.In fact, Consumer Reports consistently names Bonavita as one of the 3 top Most reliable coffee makers.***********************************************************************************************************

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