Business ProfileforTieks by Gavrieli

I am writing to file a formal complaint against Tieks, a company specializing in women's footwear, due to a concerning and unresolved issue related to a recent purchase and return. The details of the matter are as follows:On 6/5/2023, I made a purchase of a pair of shoes from Tieks, order number **********, for which I paid $275. Unfortunately, upon receiving the shoes, I discovered that they did not fit correctly. Subsequently, I contacted Tieks' customer service department to initiate a return process.Tieks agreed to process the return under the condition that I would try a different pair of shoes before receiving a refund for the original purchase. Specifically, I was offered a black pair of shoes priced at $130 as an alternative. I agreed to this arrangement, and Tieks was informed that I would like to proceed with the exchange.However, despite my compliance and repeated follow-**** I have not received the black pair of shoes that Tieks promised to send me. Moreover, I have not been issued a refund for the original purchase of $275. To my great concern, I noticed unauthorized attempts by Tieks to charge my credit card for the $130 related to the black pair I never received.I have made numerous attempts to resolve this matter by contacting Tieks' customer service department, but I have not received a satisfactory response or resolution to my issue. This situation has caused undue stress and inconvenience, and I feel that my trust as a consumer has been severely compromised.Therefore, I am requesting the following actions to be taken by Tieks:Promptly issue a refund of $275 for the original pair of shoes that I returned to Tieks.Cease any further attempts to charge my credit card for the $130 related to the black pair of shoes that I never received.