Customer Reviewsforalibris

I did not receive the textbook I ordered. It was lost in the mail and never to my doorstep. After multiple attempts to reason with customer service, they have decided neither to ship me another book, refund me, or give me a discount to order another book.

Alibris is great for what it is. New books sold by them are clearly marked. Otherwise, you are buying from independent sellers that use alibris as conduit. Some of those sellers are not great (HPB, for example). Alibris does not always make clear what version or edition of a book you are receiving from these third parties. Alibris has excellent prices and regularly offers significant discounts via coupons.

Order #******** 18 Jan. **** Complaint ************************ Books, at this point I can't figure out who they are. ...Super Books, Great Deals, Far Corner, GREAT **** PRICES? Placed an order w/ Alibris for a NEW book. I never to to speak w/human at Alibi's, Super Book Deals, Great Deals, Far Corner.....Who is actually the Book Seller??How do you get to review a book purchased from them? I recd the NEW(HA!) book:TWO SETS OF CORNERS WORN DOWN TO THE CARDBOARD, SCRUNCHED ON ENDS LIKE AN ACCORDIAN, **** WAS WARPED.I sent photographs. They replied they were not allowed to open. They said the book was "NEW", "BRAND NEW" multiple places. They responded with generic text:"Thank you for contacting us. All of us hope that you and your family are safe and healthy. Current customer service hours are Monday- Friday ****** to ****** EST. We are working to maintain great customer service and will do whatever we can to resolve your issues quickly." OR THIS:"For security reasons, we are not allowed to open attachments. Please reply with the requested info in the body of the email in text format." OR:"Thanks for writing. We received the message sent and will follow up soon, usually within 48 hours.""However, we're currently experiencing a high volume of incoming emails. IF YOU DON'T HEAR FROM US RIGHT AWAY, PLEASE DO NOT SEND A SECOND MESSAGE, AS THIS WILL DELAY YOUR ANSWER. You can reply to this email to update your original thread, and our first available agent will help you."Also, in order to keep our prices low, we're only available by email, not by phone.Alibris Customer Service"HOW IS THIS HELPFUL? OR ADDRESSING THE CONDITION OF THE **** SENT?? I did finally get the refund, of cost, I did not get $$ for shipping back to them their damaged book. And I want to write a review for them. I cannot find an access point to do this!They need to be investigated and I want to express my DISsatisfaction. *************************, **************., ************, **. *****

Alibris was totally unhelpful. A business under them by the name of ****************** - **************************************************. They did NOT send a Tracking # or invoice # on their correspondence. Alibris said they could not help. The ARI ******* sent 2 items I did not want or order. And of course NO WAY to contact them. I should have know better. ******************

I do not recommend buying an ebook from Alibris. It did not appear in my electronic bookshelf, despite many attempts to follow the directions on their FAQ and several attempts to get assistance from customer service. Thus far, I have not been successful in receiving a refund.

There was a time when I bought dozens of books from Alibris. Over the last 2 years the errors have increased and the customer service has decreased. This last purchase will be my last. My order was lost by **** and I have made two attempts to reach customer service at ********************** for help and not even an automated response.I have filed a complaint with my credit card company and hopefully will recover the money, but the real issue is the number of mistakes and lack of good customer service over the last 2 years.

I suspect I've been scammed by this entity. I have never heard of them and have had no contact with them. I received a monthly Web Traffic Optimization report from my publisher. On page 10 of the report is a page entitled WTO Improving your Online ******** ********* The page reflects my book One Caregiver's Journey being available on amazon and then it has my book being available for $78.76 on e-bay at Alibrisbooks. I am more than angry. I have asked they remove my book from e-bay. BBB needs to do more review and downgrade their A+ rating.

FRAUDSTERS. Ordered a textbook, and a fake order confirmation was issued, PLUS a fraudulent tracking number. ************** to my inquiries were slow. Avoid.

They are a scam - DO NOT ORDER BOOKS FROM THIS WEB SITE. I did not receive my order and when contacting customer service (through email only) I received a reply that stated to wait a few more days...still no book or reply from the seller. After several more attempts to contact customer service, the replies stopped coming. I was charged over $100 for a book I did not receive. I would give this site 0 stars if I could.

SELLERS BEWARE - ALIBRIS is an AWFUL company. I paid $19.99 to try it out with the promise that I could list my collectible books for sale, only to find out I can't even log in half the time because the site is so slow. After 20 minutes of getting logged in, I found they DO NOT ALLOW YOU TO POST NORMAL PHOTOS of your books!? WTF? There is NO CUSTOMER SERVICE - they say right on the phone that they don't staff it and they make you leave a number (nobody has called back). Upon emailing, I receieved a response from ***** saying they wouldn't help or refund me.