Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a seller account in Alibris market-place on June 2th, 2025 for which I paid $19.99 for one year subscription. My seller ID was ********. Mynemail related to Alibris was [email protected] received a notification on July 7th that my account was closed and I am not longer allowed to sell in Alibris marketplace. They did not explain the reason. Since I paid for one year subscription, I want that Alibris refund me the money I paid for such subscription.
Business Response
Date: 07/15/2025
The customer opened the seller account ******** and subsequently received two orders which they did not fill. The orders canceled, disappointing our customers and costing us money. Thus, the seller account was closed. As noted on our seller sign-up page, the sign-up fee is non-refundable: ***********************************************************
Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******ing problems. I suspect I will have to wait another day for any kind of response.Business Response
Date: 07/08/2025
We have provided a return label for the customer to return all of the items in one box. The label was attached to an email request for return details that he had sent this morning, July 8. We respond to emails as quickly as we can and in the order we receive them from customers.Initial Complaint
Date:07/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Sunsinconvenience, book was mislabled." After this I contacted Alibris again. They responded offering a $5.00 coupon, but no further options. I do not feel I should have to spend any money at all to return a book to a seller who is at fault for not only listing a book on Alibris incorrectly, but shipping the incorrect book to begin with when it obviously didn't match the 'pull receipt' I found left in the book. Personally I'd like to think if I was supposed to ship a large, hardcover book called ***** **** Color Photography (with a photo of the front cover on the pull receipt), and I am about to mail a smaller, paperback book called ********: A Retrospective (with an obviously different cover than on the pull receipt), I would have questioned it before I shipped it off. But no questions were asked, and now I am supposed to spend money to get a refund for seller's error. I am asking for a refund of $21.81 ($16.82 for the book and $4.99 for the shipping of the book)Business Response
Date: 07/07/2025
The customer has been refunded in full with no need for a return as of July ******. The credit to the customer's credit card should appear on their statement within 2 to 5 business days.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Business Response
Date: 06/27/2025
Unfortunately, we are unable to cancel an order once it has been placed. If the item is still in its original packaging, the customer can simply write "return to sender" on the package and put it back in the mail. If the package has been opened, the customer can use the return label and the instructions in the email we sent to him directly through eBay.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep trying to login into my account and your system rejects my password so I change it and it is again rejected stating my email already has an account and password.Every time I reset the password the same thing happens on and on so I quit ************************** need to replace your programmer or the company providing your tech service.Business Response
Date: 04/16/2025
I'm sorry for the trouble logging into your account. It's likely a problem with latency. When you create a new password and then immediately try to log into the site the system may not have caught up with the updated information yet. I would suggest clearing your cache and cookies in your browser, updating to the latest version of your browser and being sure to enter the password by typing it in yourself, not using an auto-fill process. I have sent you a new link to create a password for your account. Please follow the steps in that email to create a new password after you have updated your browser as noted above. Then type the new password into the password field on the login page and you should have no problem accessing your account. If you continue to have trouble, please send us an email with the details to ******************************* so that we can help you out.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Alibris for the amount of $13.53, the shipping fees displayed were $23. After entering my credit card information and pressing "enter" to confirm my order, I saw that the shipping amount charged was $101!!!! This in itself is already fraudulent. But then when I immediately tried to contact them and cancel this order I found out that there was no way to contact them, no phone number, no chat, I had to send a message via their online form and didn't even get a confirmation for my message.This is dishonest practice and in addition unacceptable to offer no customer service and no way to contact them. It feels like scam.Business Response
Date: 03/21/2025
The customer likely placed their order while physically in the **. This means that while browsing the site, the assumed shipping costs shown will be for domestic shipping. Once the customer entered their shipping/billing information, the shipping amount changed to what it actually costs to ship to ***********, which is much more expensive. That is still shown on the last page of the checkout process with the corrected amount BEFORE the customer clicks the place order button. She must have clicked through to place the order before reviewing the actual finalized amount of the shipping costs. In any case, our agent responded to her email and canceled her order. She will be refunded in full for the order within 2 to 5 business days.Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two books from seller "HPB ******** on ************************** on Feb 11th.When there was no sign of the order arriving, I contacted ************************** on Feb 24th, who told me that it had been returned to sender on Feb 18th and that I would be refunded when they received the package. They suggest I try contacting the seller.I haven't received a refund and have tried contacting Alibris, but get the same response every time. I tried contacting HPB ******* directly, but got no response at all.Business Response
Date: 03/05/2025
The customer entered an incomplete address when placing the order, which is why the items were not able to be delivered. It often takes weeks for items to be returned to sender in this situation. They have not yet been returned to the seller. I have pushed through a full refund for the customer anyway. The credits for the missing items will show up on her credit card statement within 2 to 5 business days.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date 1/6/25. Amount $7.52. Purchased a book. Waited over 45 days. I was told the book was returned to sender, but they still won't refund me.Business Response
Date: 02/26/2025
This order has been refunded in full. The customer should see a credit to his credit card within 2 to 5 business days.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps charging my debit card. I have no knowledge of this company or how they are charging my credit card.Business Response
Date: 01/17/2025
We have received no emails from this customer under his email address ********************* nor is there any history of orders from him at that email address. If his credit card has been charged by Alibris, to find the details of any orders placed and charged to it, we will need to receive an email to ******************************* with the last 4 digits of the card and the charges and charge dates. With that information, we can investigate further.Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The book I bought has glitches not described. I asked for a prepaid label to return the book, and Always Superior Books says that Alibris will not allow them to do that. They sent me a link to complain to Alibris, but the link is particular to dealers. When a book is not as described, I don't see why I should have pay to ship it back.Business Response
Date: 01/06/2025
It is the seller's responsibility to provide a return label or another resolution for returns that at their fault, so the seller should have provided a label to the customer. Since they didn't, we have sent the customer a return label to return the item to us and we will return it to the seller.
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