Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My blendjet was recalled and I sent back the parts as described in the recall on 1/24/2024. I have not received the replacement to date and when I contact the company I receive a generic response: that if I dont want to wait, I can purchase a new blendjet. So they take my money, provide me with a faulty product and then they want more of my money. I have to pay twice to receive the product I paid for seriously?!? At this point, I would prefer a refund so I can purchase something else as I think this business is 100% unethical and I heard that I am not the only consumer to have this same belief. A few other consumers referred me to the BBB and Im hoping you can help me get this issue resolved.

  Business Response

  Date: 07/25/2024

  Hi ******, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22036584
  
  I am rejecting this response because: it is the same response given after I contacted in March and June. I sent the recalled part to them in January. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/30/2024

  Hi ******, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 

  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  *******

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the blendjet for a Christmas present for my daughter who plays a lot of sports. She was excited to get this. I then received an email about the recall. I immediately cut the part as advised. I have never used the blend jet. I was told a replacement would be mailed to me. I emailed them every 2 weeks checking on it with a later date each time that it would be mailed to me. Here we are over 8 months later and still no replacement and now they are not responding to my emails.

  Business Response

  Date: 07/25/2024

  Hi *******, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22035955
  
  I am rejecting this response because they have emailed the same bogus replies for the past 8 months. When I received the recall and was asked to cut the part and email the picture to them I did it immediately. This was 8 months ago. They keep telling em they are getting it ready to ship to me. Still no replacement. Yet they are still selling them to others. So why can they not send the replacement to me? I have asked for a refund bc at this point we are over this company and the poor customer service. My daughter does not even want it anymore. It was a gift for her to *** for sports. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/28/2024

  Hi *******, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  *******

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024 there was a recall on the BlendJet Blender. After it was determined that the one I had was the subject of the recall, I did what was told to do - take a picture of the blender and destroyed it, as instructed to do and sent it to them. It has now been OVER 6 months time, and still no replacement. I have had numerous emails back and forth and their rep says parts are on back order, it has been difficult but we should be send be starting to send out replacements no later than June, 2024. Still have received nothing. The last email I sent them I told them I wanted a refund. And that was 2 weeks ago.

  Business Response

  Date: 07/25/2024

  Hi Joanne, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Joanne H********

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company forced me to destroy my blender as part of a recall. They told me a replacement would be sent within 4-6 weeks. It has now been 6 months and still nothing has been sent. I've contacted them about this issue and they do not respond with accurate information.

  Business Response

  Date: 07/25/2024

  Hi *******, 

  
  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22035145
  
  I am rejecting this response because: I will not be satisfied unless they finally replace the product or refund me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/27/2024

  Hi *******, 

  Thank you for your feedback. We sincerely apologize for the repeated inconvenience and frustration youve experienced. Our records indicate that a member of our reviews team reached out to you directly on Thursday and has not received a response.
  
  To resolve this issue promptly, please provide your email address, and we will ensure that our team contacts you again immediately. We are committed to making this right for you.
  
  Thank you for your patience and understanding.

  Kind regards, 
  *******

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22035145
  
  My email is **************************

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/30/2024

  Hi *******, 

  Thank you, I've reached out to the new email address provided. 
  
  Hope you're having a great day and we'll be looking forward to hearing from you to assist you further. 
  
  Kind regards, 
  *******

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the required steps for the blendjet recall in April and never received a replacement or any other contact from the company. Its a scam. This company and the recall are a scam.

  Business Response

  Date: 07/24/2024

  Hi ***, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blend Jet recall submitted 2/3/24 for a replacement. Conformation email said replace would arrive in June. Still no replacement. Sent new email 6/30 requesting fulfillment of this and still nothing. Very poor handling of this. This company will sell me a new one but continues to say there is a supply chain problem.

  Business Response

  Date: 07/24/2024

  Hi Joann, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer Answer

  Date: 07/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  no solution was offered. I am still in waiting just a I was before filing this complaint. The company needs to send me a replacement since they offer one for sale currently or provide a refund. 
  
  
  
  Sincerely,
  
  
  
  Joann M*******

  Business Response

  Date: 07/26/2024

  Hi JoAnn, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  Melissa

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their Blendjet 2 and found out later that it was part of their voluntary recall of January 2024. The recall process required proof of destruction of their product with a promise of a replacement. Idestroyed and provided proof and received am order confirmation for their free recall replacement. It is nearly 7 months later and although they are selling these units in their website, they have repeatedly claimed that there are supply chain issues and a replacement will be shipped as soon as possible. This has been very poorly handled. I have been refused a refund and continue to wait for a replacement.I have published this review twice and it keeps getting removed. The review seems similar to other reviews so I would like to know why it's being removed. Secondly, I would like a replacement shipped ASAP.

  Business Response

  Date: 07/24/2024

  Hi Augusta, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22034440
  
  I am rejecting this response until such time that the replacement unit is shipped.  This has been promised to me for six months now and an email from BlendJet expressing understanding in regards to my "urgency to get blending again" does not resolve the matter.  When I have a working unit in hand, I will gladly mark this complaint as resolved.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/26/2024

  Hi Augusta, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  *******

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22034440
  
  I am rejecting this response because: although I have an order number for a replacement unit, I have had an order number since January.  Once a unit ships and is in the tracking system, I will mark this as resolved. At this point it still shows as "label created".
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, 2024 I followed the safety recall instructions issued by Blendjet and submitted my claim for replacement parts for my Blendjet 2 by cutting the rubber ring in three pieces, taking a picture of the destroyed piece and sending it to Blendjet with my contact information. I received a notice from Blendjet a couple of months later stating that replacement kits were delayed but they expected the kits to sent by the end of June. On July 5th I emailed Blendjet because I still hadnt received my replacement kit and asked for a timeframe of when it would be sent to me. I received a response back from them saying the recall had impacted them hard and they were working to get the replacement kits sent out. I replied that either a new unit should be sent or a refund issued to me. Three week later and still no response to my last email nor receipt of my replacement kit. I now own a Blendjet 2 that is totally useless. Like many others affected by the recall, I would like my unit replaced with a new one or a refund issued.

  Business Response

  Date: 07/24/2024

  Hi *******, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22034381
  
  I am rejecting this response because: I am not rejecting it completely.  I received a separate e-mail from Blendjet that gave me two options for resolution which were not clear.  I've replied to this e-mail and have asked for further clarification of those options.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/29/2024

  Hi *******, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  *******

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since they've agreed to cancel the complimentary base kit and instead submit a new order for an upgraded base in the mint green color.  I am awaiting an e-mail from Blendjet confirming submission of the new order and expedited shipping.   
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered my blendjet in May 2022. When I received the email regarding the recall in late December I filed my claim with the company, which included destroying the blender to not use at all. This was a blender I used daily but understood from the original communication would take 6-8 weeks to arrive. 3 months later I reached out to customer service asking for an update. Was advised that I wouldn’t receive my replacement until after June when they begin shipping out again. Here we are July 23. Almost 8 months after filing my claim. And I’m being told by customer service that they do not have an ETA for replacement bases. That they began mailing out in March and I can’t be given an exact time frame. At this point I am furious. This is a blender I paid money for. Not something given to me for free. When I asked the company why are new blenders being sent and not my replacement they told me they can offer me a coupon to order a new one. Like seriously? Then I proceed to ask for my money back at this point because expecting customers to be ok for 7 months without something they paid for and you made us destroy is ridiculous. Money or credit towards a new one would be valid at this point. However once I sent that request they stopped replying. I just want my money back because this experience has made me never want to deal with them again.

  Business Response

  Date: 07/24/2024

  Hi Herminia, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Herminia R********

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the instructions for the recall in late December 2023 to destroy my blenjet2 and upload pictures of the destroyed item. Originally it was supposed to be replaced in 6-8 weeks, then I was told I would receive my replacement by June 2024. It is now almost August 2024 and I have still not received my replacement, even though I see numerous commercials selling new units and they seem to have plenty of new units to sell. This is something I use on a daily basis and have now been without for 7 months.Can I please get a replacement, or at this point a whole new blendjet2?

  Business Response

  Date: 07/24/2024

  Hi Koren, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Koren G*******