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BlendJet

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 5,774 total complaints in the last 3 years.
  • 4,019 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a blendjet&#***;portable blender in 2022. In Jan 2024 they issued a recall and made me destroy the blender (with proof) in order to ship me a replacement kit. Over a year later they still have not sent me a replacement kit. I have reached out to them multiple times with no response. I am hoping this complaint will help me get my replacement kit.

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blend Jet had a recall in December of 2023. They requested that whoever had a blend Jet with a certain serial number, should cut up the o ring on the unit and send a picture in of the cut up pieces so that we could be reimbursed with a replacement base kit in the same color as the current unit which was lavender. I contacted them 14 times by email because I never received my replacement kit and got to back 12 email responses that the replacement kits were delayed. I have not heard from them since 2/3/25 and just want to know if they plan on finishing the job and send out the replacement kits to the customers that have not received them yet.

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day - Blendjet had a recall of my model of Blendjet in 2023.

    I have emailed Blendjet Support about 9 or 10 times wondering when my replacement Blendjet would arrive. I have received the same standard email that states “The delivery of recall kits from our manufacturer has been delayed.” I eventually followed up asking for a refund since it didn't appear that it would be arriving. I have received nothing. I would like a refund.

    I might have read that Blendjet is out of business...not sure if that is true or not.

    I also read that by contacting the BBB, something might get done. I am really hoping that is the case.
    If you need any more information, please contact me.

    Thank you!

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blendjet had a recall of their blendjet 2 blenders. Had consumers physically destroy their lung with the promise of a replacement within six weeks. It has now been over two years with no resolutions, refund or replacement.

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for the recall back in February 2024. As per the recall, they force you to send a photo of you cutting the seal on the blendjet 2, making it unuseable. I have been waiting for over 16 months now for my replacement, and my last two emails asking for updates have not been answered. These blenders are not cheap, and at this point it seems like they will not be sending me a replacement, so I want a refund.

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4th, 2024, received order confirmation on my new blender which was due to a safety recall. My old one was destroyed to confirm the order of the new one, and I still haven’t received it. I reached out to them last fall and they gave many excuses about how it’ll process eventually, but it’s now been a year and a half and nothing.

  • Initial Complaint

    Date:05/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed the adequate information to receive the replacement part for the Blendjet in December and received a confirmation email on January 5th that I should expect my replacement part in 4-6 weeks. I reached out a few times because I moved and needed to change my address with no answer. Finally, I emailed **** due to online comments saying this helped speed up their replacement. **** told me the business is no longer active as of 5/13. I emailed blendjets safety address and got an automatic response that they went out of business on 5/27. As of today (5/31) their website is still active and you can purchase their Blendjet 2.

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A BlendJet blender was purchased in the timeframe in which they established a recall for. I submitted my BlendJet per their recall instructions. On 12/13/2024 I emailed their support inquiring about the recall replacement order, also citing it had been 10 months that I had submitted my recall order and had yet to receive a replacement for the product I purchased but can no longer use due to the recall. I was advised, Thank you for reaching out and we apologize for the delay.We experienced some unforeseen issues in our supply chain, however replacement base kits have started shipping out in early March. We are working to try to get the replacement base kit out to you but we are unable to provide you with a timeframe on when it will be delivered. The recall has impacted us hard and as a small company we are doing our best to get through it and focus on getting these base kits ******* will receive a shipping confirmation email once your order ships. I again emailed them on 5/29/2025 again asking about the recall replacement as I have still yet to receive it (~15 months at this point). There has been no remedy and Im told to wait, ultimately for a product I paid hard earned money for but cannot use. There has still been no remedy, no credit, no refund, and still again no replacement product. Unacceptable.

  • Initial Complaint

    Date:05/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to customer service so many times. We already distroyed the part they asked us to, so now we are just without a blender. They will NOT refund you. They will NOT help you. The replacement is NOT coming. Its been too long.

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a BlendJet 2 from ****** on 3/4/2023 for $69.99. BlendJet announced a recall of the model I purchased on 12/28/2023. I submitted for a replacement, destroying the rubber washers rendering the device unusable and sending them a picture as per their replacement protocol on 1/26/2024. I emailed them to check about the replacement and when I could expect it on 7/16/2024, 3/10/2025, and 5/8/2025. In their replies to these emails, they blamed the delay on supply chain issues. On 5/25/2025, after my last inquiry, they sent an email saying they have gone out of business and the recall remedy is no longer available. I emailed back asking if they went out of business, why are they having a Spring break sale on their website. They resent the same 'gone out of business' email to me.

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