Complaints

This profile includes complaints for RingCentral, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RingCentral, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RingCentral, Inc.

  20 Davis Drive Belmont, CA 94002-3002

  
• 

  RingCentral, Inc.

  8005 S Chester St Ste 200 Centennial, CO 80112-3523

• 

  RingCentral, Inc.

  2545 Central Avenue Suite 200 Boulder, CO 80301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring Central leured us to switch providers from Dial Pad and not they are making the *** registry process a nightmare. They use AI to process the submission for *** Texting approval and it is constantly incorrect. I have worked with seval off shore staff to get this resolved but they are not providing a resolution. The most recent domestic support person just hung up today on June 4, 2025. They are just not servicing but charged for the sumission and request for *** services but have not delivered.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service is fine until you need actual customer service. It's so bad that their "executive customer service" didn't bother to find out where my complaint came from and assumed it was from the BBB. Now it is.What started with simply wanting to modify my service ended in me terminating my contract with cause. I was originally told that the only person who could help me was my sales **** *************************************** The problem? This person does not respond to emails, and everyone I interacted with refused to provide me with their phone number. Frustrated, I decided to port my numbers out and close the account. That started the next problem: my request kept being denied for a service address mismatch. I was again told that *****.norte was the only person who could help me. Two other **** told me that my service address was correct and there was no reason the port should fail. Again, contact *****.norte for more help. Again, no answer. I finally searched and found their porting email, and it turns out that I had to use their address, not mine. Porting completed.Only when I cancelled was I told about a draconian three-year auto-renewing with no notice contract. The *** actually told me that RingCentral has no obligation to provide customer service. They refused to escalate the matter or give me any way to resolve it. I had to go online again and find executive emails to reach out to, which led to the "helpful" suggestion to come here.Despite ***eated and willful failings on their part, the company is still insisting mine is under a contract that I cancelled with cause. I would prefer they simply cancel the contract, but will take it through the court system if necessary. I will also be contacting my local news stations' consumer advocates for assistance.

  

  Business Response

  Date: 06/20/2025

  We have discussed this and believe this has been resolved at this time.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service for my business and realized halfway through the first month that it was not a good fit. I had not used the service at all and contacted customer support to cancel. I explicitly stated that I was not asking for a refund for the month I had already paid for and never used. However, I was told I could not cancel unless I paid for a second full month.When I asked to speak with a manager, I was told it would be pointless because management would not do anything differently. I was also told management was too busy to speak with me and that I would have to wait for a callback.I find it unacceptable to be forced to pay for another month of service just to cancel, especially since the service was never used. I am seeking resolution so I can cancel without further charges and ensure others are made aware of this unfair policy.

  

  Business Response

  Date: 06/20/2025

  After discussing with the customer we think this issue has been handled and can be closed now.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed in the form of an annual contract renewal for the RingCentral virtual phone service that included 8 lines. Upon review of the invoice, I determined that there were two inactive lines that needed to be removed, and contacted customer support for a billing adjustment following removal of the lines using their account management portal. I was told that I could only add services using their account management portal and that since the contract renewed automatically a few days earlier, they would not issue a refund. After demanding a refund, they provided me a 40% refund on the two cancelled lines, which I consider unacceptable.

  

  Business Response

  Date: 07/01/2025

  We discussed this with the customer and believe we have come to a reasonable outcome. Thanks!

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this service almost a year ago. I have attempted to set it up several times and have been unsuccessful in doing so. I tried to cancel the service and was informed that due to my contract I had to complete the year. I tried again to get the service set up to no avail. My account representative will not reply to me. I have tried to chat with RingCentral and was informed that they cannot connect me with a representative after the virtual assistant could not help me with my issues. I would like a full refund for the past year of service that I have been unable to use due to Ring Central's inability to assist me.

  

  Business Response

  Date: 07/01/2025

  Thank you for working with us on this item, we believe we have reached a reasonable outcome.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025, there were two charges to the City's corporate **************** from Ringcentral, Inc. for $6.59 and $281.76. I attempted to contact Ringcentral per **************** with no resolution. They wouldn't help without the Ringcentral account's email address. The City does not have a Ringcentral account so no email address could be provided. Ringcentral's representative stated that they couldn't help without the email address. I disputed both charged on the *********************** card and another charge appeared on May 24, 2025 which I am now disputing. Attached are the two credit card statements reflecting the charges. Again, the City does NOT have a Ringcentral account. Thank you for your assistance.

  

  Business Response

  Date: 07/01/2025

  Our fraud team worked on this and was able to do the needed here. Thank you for your patience in this matter.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The connection quality of the calls is awful. I sound like a robot. I increased my Internet speed and still sounded bad. It takes forever get any answers from them. If you call them youll be on hold forever. I tried 10 times to get approved for ******* and it declined each time. I was approved by three other companies for ******* services. They are super expensive and would not let me change my plan unless I . I called for review and changed some of the features and they put me in another years contract so now after six months of being unhappy And being with them since ******************************************************************** change my plan. *********** to a different provider and Im much happier, but I have to pay the full amount every month until December.

  

  Business Response

  Date: 06/20/2025

  We worked with this customer and believe we have resolved this matter.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction:The most recent unauthorized billing occurred on May 2025 for $53.87, with previous charges in February, March, and April 2025.Amount paid:I was billed $53.87 per month, totaling approximately $215.48 over four months (February through May 2025).What the business committed to provide:RingCentral provided a business phone service, which I no longer needed after completing a consultancy project. I had canceled the subscription in February 2025.Nature of the dispute:Despite canceling the service and contacting support in early February, RingCentral continued to charge my account through May 2025. I made multiple attempts to resolve the issue:On February 2, 2025, I emailed both their service and tech support teams asking them to cancel the subscription and reverse the charge.I followed up with another detailed email requesting help to cancel the subscription and credit the most recent billing.I texted the original salesperson, called support (multiple times), contacted my account executivenone of which led to a successful ************* total, I spent 23 hours explaining the issue to multiple representatives. Each time I was promised a refund, but no action followed.Most recently, I received a voicemail from yet another new customer service representative, saying they wanted to "discuss my options"despite the issue being clearly documented and acknowledged.Whether the business tried to resolve it:Despite assurances, no refund has been issued, and the charges have not been reversed. Ive received only vague callbacks and no clear resolution.Summary:I am requesting a full refund of $215.48 for the four months billed after my cancellation request and for RingCentral to ensure the subscription is fully terminated. This has caused frustration, wasted time, and an unnecessary financial burden.Let me know if youd like to add a humorous one-liner at the end or want to adjust the tone to be firmer.

  

  Business Response

  Date: 06/20/2025

  We worked with the customer on this issue. We believe it has been resolved but did not hear back. If for any reason any issue is still outstanding please let us know.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ring Central bill is due on the 8th of every month. In April, Ring Central successfully collected payment. This month their transaction has been declined numerous times. They have threatened to shut off my phone service, claiming that I simply need to call my bank to authorize the charge. Today 5/25/25 I spoke with Ring Central who told me to call my bank. I spoke to my bank through after hours secure Messenger through my online banking portal. My bank said that Ring Central is being flagged for ongoing fraud trends. They cannot lift the block on Ring Central. ************************************************************************ There are no problems with my card. I called Ring Central back and the customer service agent basically tried to gaslight me for 20 minutes and 53 seconds. She told me the information my bank was giving me was wrong and that I needed to contact my bank by phone not by chat. The customer service team providing support by secure Messenger have access to the exact same information as the team I call during business hours. She asked if I can supply a card from a different bank. I don't have a different bank and told her I was not going to open an account through a different bank so that a fraudulent company can maybe charge me money. When none of her tactics were working she claimed "your bank is a Ring Central customer." I repeated myself probably close to a dozen times over that 20 minutes and 53 seconds. The call ended with her saying that she will call my bank on the 27th, after the call center returns from the holiday weekend, and call me after that. They are threatening to shut off my phone line because I can't pay them. I may need to get a lawyer. Based on the complaints I'm reading on the BBB website here, it seems like this is a class action lawsuit situation if I chose to sue them.

  

  Business Response

  Date: 06/20/2025

  We believe this matter can be closed at this time.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged a renewal fee for annual service on 5/11/25, a Sunday. I had intended to cancel the service, however there is no customer service on Sunday.When I called the following day, 5/12/25, I was told my service was cancelled and Id receive a full refund within 3-5 days.I did not receive refund and called to inquire again on 5/20/25. Was told it was incorrectly processed and again that Id receive the refund within 3-5 days.Called again today 5/23/25 to inquire about the status of my refund and was told they could not access my account and that Id need to wait for a call back.Unacceptable customer service and no resolution provided from inept staff.

  

  Business Response

  Date: 06/02/2025

  We believe we have resolved this item. If for any reason we have not please let us know and we will revisit this.