Business ProfileforR.E.A.L Mobile Mechanic

On Aug 11, 2023 my *** x5 2011 did not turn on. The car wouldn't crank.on Aug 12 Around noon, I decided to call a mobile mechanic to come and diagnose my vehicle and see what the problem was. ********************************* who I found on the internet as R.E.A.L Mobile Mechanic shows up at 6-7pm To give me a diagnostic. He Stated that the problem was the starter and quoted me at $760.00. That's $360 for original OEM part and $400 for labor.I paid $360 on Aug 12 to start the transaction. Aug 14 he said he'll get the part by noon. He ends up texting that the shop gave him the wrong starter and in 1 1/2 hours he would get the right one. so I waited all day for him and no reply. He completely ghosted me. from all Tuesday Aug 14 then on Aug 15 I asked for a refund and he explained to me that he has the part and if I wanted a refund I will need to pay the 20% restocking fee. I told him if he has the part lets just do the work. Aug ***** he ghost me again and I had to get the *************** involved due to him picking up my keys from my cousin on Aug 15 so for 2 whole days he wasn't communicating with no one and kept making excuse about this car and phone. on Aug 17late afternoon he came by and again stated that they gave him the wrong starter.. on Aug 18 he came back with correct starter and started doing the work. On that day I paid him because he said that he was only doing the starter and there's another problem its not his problem since I only asked for the starter to get fixed very rudely. which is incorrect iIpaid for a diagnostic to get to the root of the problem and he specified that it was the starter. I then had to get a tow and take it to a shop who explained that ******* brutally ripped out my crank shift sensors and that the reason my car didn't start after he installed the starter which was the only problem the car had. ******* did not know what he was doing and that cost me to spent $168 in towing plus another $675.22 on Repairs for crank shift sensor and labor.