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Business Profile

Propane

Silver Valley Propane, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They came onto my property while my gates and doors were locked, and disconnected my propane tank because they had old payment information, I paid the bill as soon as I noticed, but pretty sure its illegal to enter someones locked property especially when Im not present. Also want to add no notice was provided to try and get the payment issue resolved before disconnecting my gas line

    Business Response

    Date: 05/17/2024

    Customers check for balance due was returned as NSF. Customer also tried to pay via a debit/credit card which came back as declined. Customer was contacted on 5/15/24 at ****** via telephone to inform them that their payment had been unsuccessful. customer did not answer and a voice message was left explaining the situation. The following day, 5/16/24, a technician was dispatched to customer location to lock company-owned tank as the product that was delivered had not been paid for and customer non-communication with our office. Customer presented at our office today to make payment in person and tank was unlocked within hours of that transaction.

Silver Valley Propane, Inc is NOT a BBB Accredited Business.

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