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Find a Location

Firestone Complete Auto Care has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFirestone Complete Auto Care

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4325 Elverta Rd, Antelope, CA 95843-5794
    BBB File Opened:
    3/6/2020
    Years in Business:
    124
    Business Started:
    1/1/1900
    Business Started Locally:
    1/1/1900
    Business Incorporated:
    7/19/1938
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 222617 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 267174 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 270785 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 261155 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222611 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222614 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222616 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222620 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222615 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222630 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 252231 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 9/30/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 255737 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222613 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 272136 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 222619 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    BBB records show a license number of 253175 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Firestone Tire & Service Centers
    • Bridgestone Retail Operations, LLC
    Business Management
    • Mr. Chris Chadwick, Store Manager
    • Mr. Sam Undseth, Area Manager
    Contact Information

    Principal

    • Mr. Sam Undseth, Area Manager

    Customer Contact

    • Mr. Sam Undseth, Area Manager
    Additional Contact Information

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In Sept of 2022 I had my right passenger lower control arm replaced by Firestone on ******* Road. ****** let me know my car was finished. I picked it up and drove it until March of 2023. While driving my car broke down on a busy watt Ave. I could barely get it out of the street. My son had paid ****** to get it towed to my apartment. We had to save money to try and have it inspected. Towards the end of March, my son had it towed to a shop on ****** Ave. *** looked at it and let us know the lower control arm on the front passenger side was missing a bolt, which caused the car to break down and the axle to break and lodge into the transmission. ****** told me to bring my car in and they would look at it and if it was their fault it would be fixed. On April 5th my car was towed to them. They kept it until May 29l0th 2023. The transmission was replaced two times and the axle was fixed. (I was told this by ******) I asked if the body damage would be repaired as the wheel when it collapsed was shoved back into my passenger panel near my front passenger door causing damage there. I told him after driving the car up the street to get gas that I heard a sound. They had a tech drive with me and he said I needed breaks and motor mounts. I had the car inspected by another Firestone and they said my breaks all around was fine, just the front passenger was missing a clip on the caliper and I would need motor mounts as they could feel a little shift in the engine. I filed a claim as I was getting no where talking with ****** or ******. The claims agent sent me back to the same Firestone. They drove my car approx. 10 miles and ****** said there was nothing wrong with the transmission but I should get a diagnostic and if it's the transmission they will cover the cost. The transmission is having multiple codes, axle is making noise too and there is damage to my car near the front passenger side and possible other damage as a result of the break down. I have more info./upload limit.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary G.

    1 star

    03/18/2024

    Firestone has a history of overcharging people (mainly women) for services.I went to the Firestone in Antelope and was quoted a set price of $1000. When I went to pick up the car, it was $500 more. I have filed a complaint with the corporate office and someone was suppose to call me back. I have not got a response since I filed it 14 days ago. Ladies please know, or bring someone with you who knows about cars when taking it to be repaired.

    Local BBB

    BBB of Northeast California

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