Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a cover from the manufacturer on ******. They shipped the wrong product but will not take ownership of the ******************** only offers 30 day return, so had to go direct to Covercraft for resolution. Keep passing the complaint back and forth between "customer service agents" but never get to any other conclusion. They will not honor or recognize any error on their part and are non-responsive.

  

  Business Response

  Date: 03/07/2025

  This product was ordered through a third party company ******, ****** chooses to handle all returns and exchanges internally which is why Mr. **** was directed back to them. Coverking is not responsible for the terms that a third party vendor has in place, we also do not have direct control over a third parties account to issue a refund and/or issue call tags or shipping labels on their behalf. Coverking shows that this product was delivered on 12/12/2024 to Mr. **** and our first recorded contact with Mr. **** on 2/8/2025 58 Days after the product was received. Unfortunately even with customers ordering directly through our own website this is well beyond our own policy for returns or exchanges. If Mr. **** would like to place a new order for the correct cover Coverking is willing to offer a 15% discount and free freight for a new order but there is nothing we can do directly for this third party order. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a warranty replacement for a car cover, the warranty is 5years and it failed after about 3 1/2 years. After reviewing the photos I sent them, they agreed to replace the cover under warranty. The problem arose when they wanted me to perform what they call a field destruction which is cutting the cover in half before a new cover is ordered. There is nothing in the warranty about having to destroy the original cover before a new one is ordered or any mention of the practice on their website. The cover costs about $650.00 and I will not cut it in half without confirmation of a new cover being ordered and shipped. What I asked them for was just tracking information as proof it has been ordered and then I would cut the cover in half and sent them photos as they requested. Its obvious they do not trust their customers to do the right thing, so why should I trust them? I believe warranty laws in ********** stipulate the company most be forthcoming with all warranty policies and requirements prior to the consumer purchase. This policy of destroying an item before ordering a new replacement appears nowhere on their website.

  

  Business Response

  Date: 10/30/2024

  SO #: 16497359

  It is Coverking's policy to destroy a warranty related item so it is not in use prior to entering that warranty replacement order. 

  This can be done either by sending a photo to speed things up or we can send you a Fed Ex return label to you. Then once we receive the car cover here, we would destroy it ourselves and then enter the warranty replacement order. This takes much longer.

  Please note that our supervisor also left you a voice mail with this same information when he returned your call on 10/30/24 at approximately ***** a.m. PST.

  Thank you.

  Customer Answer

  Date: 10/30/2024

  Your policy of destroying or taking possession of a warranty item is not acceptable. This policy is NOT part of the warranty or any listed policy on your website. You can order the production of a new cover without taking possession of the defective one. I am willing to bring the defective cover to your  location in ******* to exchange it for the replacement cover, therefore not leaving me without a car cover for 3 or 4 weeks. This requires you to order the cover in advance as you should be doing. I believe this is a fair compromise to both sides.

  Thank you

  ****

  

  Business Response

  Date: 10/31/2024

  Coverking is happy to do the replacement free of charge within your warranty period but we would need to pick up your current cover or get a field destroy photo form you for the current one. 
  Once one of these two things happens we can move forward with the warranty. 
  We do not offer any type of program where you keep the current cover until the new one arrives. 

  Customer Answer

  Date: 11/01/2024

  This is the same response youve been giving me sense the issue has arisen. I will not destroy the cover prior to receiving proof that a new cover is ordered and shipped. Your policy has no validity and only shows your distrust for your customers. Why exactly do you not trust your customers? Your policy of destroying the cover first really serves no ********** an email you sent me your explanation was stated as to not have the customer continue to use the cover while waiting for the replacement. In a conversation with one of your customer service representatives I was told to cut the cover in half, sent in photos, and then DUCT TAPE the cover back together and continue using it until the new cover arrives. It seems your policies are in conflict, or maybe youre not being truthful? What Im asking for is just legitimate warranty service that all other companies provide to the customers nothing more. Your distrust for your customers is shocking and unacceptable and surely bad for future business.

  Thanks again 

  **** Morejon 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 dashboard covers. One for 2016 ******* mkc which I was refunded because it did not fit. They did not want it returned. Then 2019 ******* Nautilus. It was nothing like the picture. I don't have a cell phone or computer due to hacker issues. I cant send a pic . Honestly, It looks like a little kid made it. The cut outs are folded back and sewed against it so it wont lay flat. It is cheap made and I own a nice car and wanted the cover to keep my dash from cracking in the hot heat in **. Im sorry but nobody would want this. I called then on 05/03/24 and spoke to a younger guy in returns. He refunded for the 2016 but would not for the 2019. I told him the pics online do not match the product which he agreed. I asked him to MAIL (as I have to go to library to answer email). He emailed the return slip anyway. Our mail is so slow here. I waited. Then called again 05/24/2024 and spoke to ******* on where the rtn label was. She told me it was emailed. She said she will mail it. Called again 06/20/2024 and spoke to ****** I received the return label in the mail. it was mailed 05/29 and the label expired 06/01/24. I got it 06/02/24. Manufacturer denied me another label. said outside 30 days. YES only because of them. They did it on purpose. I want a full refund for this product. It would be $57.13. I was refunded for other. If they want the product then they can send me a postage free stamp that works and I would gladly return it. First time ordering from them and certainly my last. No integrity. Thank you CALL ME on my landline as I have NO devices and dont check email cause rarely use it.

  

  Business Response

  Date: 07/05/2024

  Re: 16899397 / 50359511-4F2LJF

  Hello:

  The only order I can find here for ****** is the order she mentioned that was purchased through another retailer: www.CarID.com.

  This was ordered in April of 2024 and an RMA # of SR0224549 was provided to www.CarID.com so they could provide to their customer, ******.

  I cannot find any other current order associated with this name & address anywhere. She may want to check back with www.CarID.com since that is where her first dash cover was purchased.

  I do not see that this item was every checked in as a return however. If ****** would like to send the tracking # so we could search for this, then we can try that. But I also noted that she mentioned that someone already refunded her? That would have to have been through www.CarID.com since this is whom she originally paid.

  Thank you.

   

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my seat covers , front and back, on 11/18/23. I got the back seat covers on with no problemwell it was hard but doable. When I went to put on the front seats especially for the drivers side they just wouldnt fit correctly. They are either defective or they sent me the wrong seats, even though I specified which model make year and everything that I needed the covers for. I tried to contact them and they tried to tell me its user error. I even went to a store that specializes in customized seat covers and they said that these weren't made for my front automatic seat. Cover king keeps insisting that I am not putting it in correct.

  

  Business Response

  Date: 05/03/2024

  Order # 16861204

  Hello: I fully reviewed the information sent to us regarding your driver side seat cover. In the photos provided that were taken too close, it appears that the seat cover are not installed properly. We asked "can you please send full width pictures of your seats from farther away" and we never received any more photos to review further. If we can get photos of the entire seat from far farther away we can go over this again. Since this order was made and shipped in November of 2023 this is beyond our 30 day return parameter so we cannot issue a refund. However, we can work with you under warranty if we find we've made any manufacturing errors. Thanks.

  Customer Answer

  Date: 05/03/2024

  you can clearly see that these front seats are not made for my vehicle. I paid a lot of money for these seats for them to not fit. The back seats are fine but not the front ones 

  

  Business Response

  Date: 05/06/2024

  Hello:

  We asked for more photos from farther away so we could review more fully and never received anything.

  We cannot review completely when the photos provided were too close up.

  Also, this order is beyond our 30 day return parameter.

  But if you can send new photos showing the entire headrest/backrest/bottom in the photo we can review once again.

  Thank you.

  Customer Answer

  Date: 05/10/2024

  here are the pictures. I went through every detail but the seat cover for the drivers side is way too big no matter how much you tighten it up. It looks just like the non powered seat seat cover that is very different 

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a J-top order (which is now owned and managed by Coverking, unfortunately) #***** for a Bronco 4 Dr ******* cover. Received instead the completely wrong item in a Jeep cover that is only designed and manufactured for Jeep. When I informed Coverking customer service, they insist that it is company policy that they will not ship my correct cover that is already paid for, until the incorrect cover is received back across the other side of the USA and inspected. Only then will they ship via ground, my paid to cover. So essentially, they are holding my fully paid cover hostage, due to their mistake. They refuse to ship my cover with the shipping notification of the returned product and they refuse to use faster shipping service on the shipment of my correct cover. All of this is adding a minimum of 2 weeks to getting my paid for cover, and this is all due to their mistake. Horrible customer service. All I am told is that this is their company policy. No alternative or even discount is offered.

  

  Business Response

  Date: 04/24/2024

  RE: 20130 

  We are working diligently to get the replacement shipped asap and I have been in contact with you also via *********************************** As soon as I have the tracking #, hopefully today, I will send that through there. We apologize for the mix up and delay.

  Thanks,

  *****

   

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered seat covers online from Coverking. The product shipped was not to the specifications of Coverking so they paid for return shipping and refunded purchase price. They refuse to refund the original shipping cost even though they sent bad product.

  

  Business Response

  Date: 01/12/2024

  RE: 16868256

  I am working with accounting right now for the shipping refund as I responded to you this morning. We never denied anything at this point. Coverking normally doesn't refund for the original shipping charge but I will ask accounting to take your situation into consideration on this. 

   

  Customer Answer

  Date: 01/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Coverking dash cover in 2021 for my Mustang but it faded from black to red within 6 months (velour type material). I thought I would try the carpet dash cover for my ***** CX 9, and it shipped with no cutout for the center screen, even though the order shows "MA9476 ***** CX-9 w/HUD and center screen.". I could not locate a number to call, only an email address, but the response was that it would be forwarded to the design and quality team.Update 8/25/2023 They had me "field destroy" the original dash cover (cut it in half and send a picture). They then sent me a replacement dash cover, it arrived quickly but still does not have the cutout for the infotainment screen. I've once again sent Coverking an email with pictures. I'll update again if this gets resolved.UPDATE It's now December and still no dash cover, it's been 6 months so I've asked for a refund but I have had no response.

  

  Business Response

  Date: 12/21/2023

  Order # 16828454

  I am so sorry this has been drawn out. If you can please send a photo the the last dash cover we sent you cut in half (what we call a "field destroy") then we can issue a full refund by check through our accounting department. Please send the photo to: ********************************** and reference Ticket # ******. Thank you.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of custom seat covers for a **** Chevrolet K1500 Suburban from Coverking in August. When the seat covers arrived I immediately got to work installing the driver's seat cover first as I was excited to have nice seat covers. Following their installation instructions, I found that the bottom cushion cover was not a good fit as there was a hole provided in the side of the cover to allow for the seat back tilt lever to pop through and be accessible. This hole was made 2.5"+ too far forward and would not line up. Additionally, the headrest and armrest covers were ill fitting and by no means custom as was advertised. I requested an RMA as per Coverking requires, but was told that I am responsible for the $35 return shipping of their defective product. I understand that if I just felt that it wasn't what I was looking for the cost would be on me, but since the hole that they made in the cover wasn't in the right spot it is in fact defective and they should cover the cost. I communicated with their support team via email many times and was continually told that they would not pay for return shipping and they argued that the seat cover is not defective in any way.

  

  Business Response

  Date: 09/13/2023

  Order #******

  Hello: I reviewed the support ticket you sent in and asked that CS rep to request a Fed Ex return label to bring back the seat covers for your refund. He should reply to you and send the Fed Ex label through that same communication. I hope that helps.

   

  Customer Answer

  Date: 09/13/2023

  this is not a satisfactory resolution. I was told that under no circumstances would you be covering return shipping and I want my refund so I can allocate seat covers elsewhere so I paid $35 with *** to ship them back to you. 

  

  Business Response

  Date: 09/14/2023

  I am very sorry but we do not reimburse for shipping AFTER it has shipped. However, I did request that your refund includes your ORIGINAL shipping charge to help offset that. I don't see your return checked in yet; however, that can take up to 5 business days since our returns staff has to open and inspect each package. Thank you.

  Customer Answer

  Date: 10/03/2023

  I was told that you DO NOT under any circumstances pay for return shipping regardless of whether the item is defective or not. Thus I initiated and paid for return shipping per instructed by your company. I did get the refund for the item and the original shipping cost for the item to ship to me, which is only fair since it was defective, but you should reimburse me for the shipping I had to pay to return your defective product to you. I cannot understand why you cant reimburse for the return shipping of a defective product. This has been one of the worst examples of customer service that Ive experienced and I am not pleased with the response Ive received from your company. I was told that I have to pay for return shipping so I did and now you say that since I followed instructions for returning you wont reimburse me which is very contradictory. 

• Initial Complaint

  Date:07/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 6/25/23. Never received any other email other than confirmation that I did buy it. A couple weeks pass and still no updates no saying when its supposed to come and shipping implied it would be fairly quick, there were no signs about anything being back ordered or delayed. I email once, no response and then have to email again and finally get a response that it was still in production and should be shipped out 7/15/23. Why wasnt there anything saying it would take this long? 7/15/23 passes and still nothing so I have to double email them again and now the material is out of stock? Why wasnt that posted or why wasnt I made aware on my first email? And then they say they hope it comes in by the end of the month? I still have not received my purchase and will be seeking refund. This place is horrible!

  

  Business Response

  Date: 07/25/2023

  Re: #******

  We did have a backorder on this material; however, it has since arrived and we are working from the oldest to newest to manufacture and ship as quickly as possible.

  On our website it does state that "production times are not guaranteed" due to backorders or production levels.

  If you wish to cancel your order, please respond back to your support ticket where you have been communicating and the ** rep will help you with that.

  Thank you.

   

   

  Customer Answer

  Date: 07/25/2023

  If something is on backorder it should be made aware to the customer from the beginning. Not after 3 weeks and a bunch of emails alter. And I should not have been given a set ship date if it was supposedly on back order and theres no guaranteed production time. 

  

  Business Response

  Date: 07/26/2023

  So at this point, how can I help you from here?

  We do no define the exact shipping time and we do not notify on backorders; however, you are always welcome to contact us for updates.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date October 18th, 2020 Dispute date October 15th, 2022 Warranty end date October 18th, 2022 Order number CPI1100105717 Dispute summary: Cover king fails to fulfill warranty claims Details of dispute: Prior to the warranty expiry, I documented a noticeable change in color of the product. Its claimed to be charcole grey. Buts this is purple! See picture attached. When I requested this product be replaced under warranty, I was told fading is considered normal wear and tear. I advised them that it can't be considered normal during the warranty period due to the color being a primary quality dimension of the product. Resolution sought: I'd like a refund for the total amount of the order $381.97 because I noticed the fading less than 12 months into the life of the product. This appears to be an inherent defect which can't be rectified with a replacement of the same product.

  

  Business Response

  Date: 06/08/2023

  Order: CPI1100105717

  Our seat cover warranty does not include fading. Please see our FAQ listed on our Coverking website:

  ***********************************************************************************************

  Also, I do see where a warranty replacement was made for you in support ticket #****** for a seam failure. In the communication between you and our CS rep, there was no mention of your fading inquiry at that time.

  We do not offer refunds due to fading.

  Thank you.

  Customer Answer

  Date: 06/08/2023

  It's irrelevant to share that during one interaction I didn't mention fading. What are you trying to call attention to? You're response clearly would have been as unreasonable then as it is now. Furthermore, the picture I attached has a ********* stamp from after that interaction with your team.

  FAQs are not part of a warranty. And excluding fading from a warranty is unreasonable anyway. To reiterate, this is a actually more of a change in color than it is fading. Grey to purple. I didn't order purple. How would you feel if your grey car turned purple before the end of the warranty? 

  The product is defective. Your unwillingness to address the issue highlights a distinct lack of brand integrity.