Business ProfileforXzilon Inc

When I purchased my new truck,...the dealership pressed hard for me to agree to get the Xzilon ceramic coating. I relented and they had the coating applied a short time later. Recently, I noticed there were what appeared to be stains on the side of my truck. Upon inspection it appeared that something got on the coating and damaged it. I filed a claim through Xzlion and submitted photos. I was immediately responded to with an email that stated the damage was "Not natural". I disputed this of course as I've not had anything un-natural near my truck since buying it. They sent an adjuster to examine the truck. I submitted additional photos on that day as well. Upon inspection, he said (And I video taped it) that he could not tell what damaged the coating.I recieved a denial email on the 17th. Again, without taking or analyzing and samples from the vehicle, they said the damage was not natural and therefore they would not cover repairs.This company has not PROVEN anything with regards to whether or not the stains were natural.I replied to their denial that I'll give them 3 days to re-consider their denial of coverage.I intend to contact an attorney next. This is not the kind of service one would expect from a company that supposedly stands behind their product.