Business ProfileforOMTech Laser

Omtech sent me a used laser engraver ( see photo of text with their support admitting it is used equipment. The problem is I bought AND PAID FOR NEW EQUIPMENT. This was my first endeavor into laser engraving, I spent many hours wondering what I was doing wrong trying to get support and searching online and attempting to make adjustments to a machine that was supposed to arrive in functioning condition only to find out they sent me used and broken equipment. They admitted in the text that it was used and then tried to claim that the lenses had fingerprints on them as a result of quality control. The lenses were filthy and had physical debri on them, even after cleaning the scum off of them the machine still doesn't work. Laser tube have a lifespan and I have no way of knowing how much or little life this has left but it doesn't work and I have countless hours of aggrevation and frustration involved in this not to mention I bought a P.C. to support the machine and various other sundries in xupport of this. Just refunding me my money for what they failed to provide is inadequate compensation. I want something for my time and other investment