Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El 7 de ***** a las ************************************************************** empr*** est en verificacin en ****** me dijeron q si haca un pago **** de 298$ ellos quitaran *** verificacin pensaba q hera un representante de ****** nunca pens q fueran ellos jamas dijeron su nombre de la empr***, tengo todo grabado hasta los mensajes. No nesecito el servicio de ellos, cuando puse una reclamacin ese mismo dia me dijeron q no haba rembolso porq enviaron mis datos a no se donde, cosa q es imposible porq nunca llegue a configurar mi empr*** con esta empr*** fraude. No me comunicaron absolutamente ni trminos ni condiciones de cancelacin. Nunca firme nada con esta gente. No quiero su servicio por eso quiero mi dinero. Ya mi banco esta informando de esto con pruebas.

  

  Business Response

  Date: 07/22/2025

  On July 7th, the customer purchased our ********************************* for $298. This service includes registration across major platforms such as ******, ******, *****, and ********** and integration with devices that support voice search functionality.
  At no point did we claim to be ****** or affiliated with any company other than APN Tech. Our representative clearly explained that we were assisting with ****** verificationa service handled by our internal support team.
  To avoid miscommunication, the full conversation was conducted in the customers native language to ensure all service terms, pricing, and expectations were clearly understood. The customer voluntarily provided full payment information, including card number, expiration date, and CVV, over the phone. This confirms that the purchase was knowingly and willingly authorized, and not fraudulent.
  In line with compliance standards, we submitted the customers business information to all relevant voice platforms on the same day of purchase. We also explained during the call that this process takes time and is not instant. A general timeframe for expected results was provided.
  We have not denied the customer a refund. We simply advised that, since the registration process was already initiated, we would need time to evaluate whether the service met the expectations outlined at the time of purchase. If the outcome falls short, we are prepared to issue a full refund per our policy.
  apnTech remains committed to resolving this matter professionally and transparently. We are open to continued dialogue with the customer to ensure a fair and reasonable outcome.
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with the wrong doctors name showing up when we call people. I was told they could fix it. I paid them. After meeting with them they told me the old doctors information was all over the internet and they could not help for the price quoted. They record all conversations. Please make them pull the recordings. After my last meeting I was told they would have technical support reach out to me. I never heard anything from them. I reached out to get refund. They said no. They lied to get my credit card information. The receipt says voice registration but that is not what I signed up for. This company is full deceit and con artist. They will tell you what ever it it takes to get your credit card information.

  

  Business Response

  Date: 07/22/2025

  Thank you for your feedback. We take all concerns seriously and appreciate the opportunity to respond.
  Mr. ******* enrolled in our ********************************* for $448. This service focuses on submitting a business's voice profile to platforms like Google Assistant, Siri, ****** and Cortana to improve recognition via voice-enabled devices. At no point did our representatives misrepresent the product or its scope. The receipt accurately reflects the service purchased.
  During the onboarding process, our team explained that caller ID name display issues are typically managed through the phone service provider (carrier) and not something our voice registration product directly controls. Outdated or incorrect listings, especially those involving former business owners or practitioners, often appear across many third-party directories and can require extended work or additional services to correctbeyond the one-time voice registration package purchased.
  We have reviewed call logs and can confirm that our representative disclosed this distinction. The customer authorized the charge by voluntarily providing full card information over the phone. There is no evidence of fraud or deceit, and the claim that the service was misrepresented does not align with the facts on record.
  While we regret any misunderstanding, the service was delivered as described. That said, we are still happy to escalate this internally for a final technical review and will reach out directly to Mr. ******* to discuss potential next steps.
  We remain committed to resolving this in good faith.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apn Tech contacted me and advised they could help the visibility on the internet for my new small business. They did not do anything the gentlemen said the company would do. They charged me $498.00 and then ran. They do not allow you to cancel. This company is a scam and I'm requesting a refund for services that were never given.

  

  Business Response

  Date: 07/02/2025

  Our records show your purchase was made in April, and since then, we have not received any support calls or requests from you. We also checked our phone system logs and found no incoming calls regarding assistance for your account.
  Additionally, it appears you have not logged into your dashboard where you can track the progress of your business listing across all voice search platforms. We encourage you to log in and review your account for updates.
  Please contact our support team at ************** so we can assist you directly and help resolve any concerns. We are here to help you make the most of your service.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave me many promises that they never fulfilled, supposedly I bought a package that was on super promotion and they were going to put me on all the internet platforms after 4 months of fighting and battling With the little experience of the people who work there, they tell me that it is my fault for not telling my clients to Recommend me, but how do I do it if the pages do not accept reviews? They are lacquered , please before hiring a company look at their reviews because they can steal from you like what happened to me.

  

  Business Response

  Date: 07/02/2025

  The account associated with ****** & ************************* has been fully refunded. The refund of $298.00 was processed and confirmed on June 21, 2025. A credit note was issued, and the customer was notified via email that the refund would be returned through the original payment method within 714 business days.
  This account had ongoing support over several months. Our team confirmed that the business was successfully registered and visible on voice search platforms like ****** and ****** We also provided repeated guidance on improving Yelp visibility by making the service area public, as Yelp is a major data source for Siri. Detailed instructions were emailed, along with examples and best practices.
  The customer was reminded that our service does not guarantee reviews, leads, or top placement in search results. We clarified that visibility on platforms is influenced by multiple external factors, including user activity, profile completeness, and reviews.
  Multiple calls and emails were made, and support staff attempted to assist even after the customer expressed dissatisfaction and eventually had her legal representative engage in communication. Despite the business meeting registration criteria, a full refund was issued as a courtesy and resolution.
  This matter is considered closed.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** this company to register my business for voice search Company requires over a hour long meeting to walk me through the process. As a new business owner I dont have time for that right now. Called the company but they refuse to reimburse the amount paid for

  

  Business Response

  Date: 07/02/2025

  Our refund policy requires that the business profile setup be completed properly to ensure eligibility for a refund. This includes verifying your business on ****** and creating a **** account to support visibility across voice search platforms.
  While the setup meeting is optional, it is strongly recommended to complete these steps so your profile is fully active and visible. Our records confirm your ****** Business Profile is visible, but your Yelp profile setup remains incomplete, which is necessary for full service activation.
  We understand your time is valuable, but proper setup is essential for the service to be effective. We also want to maintain respectful communication; unfortunately, previous calls were disconnected due to inappropriate language.
  If you are willing to continue the process professionally, please contact us directly so we can assist you further.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to someone at APN Tech on 15 May 2025 to have my business listed on various sources of ****** Voice search. I'm 16% finished and I can't get in touch with anyone or have they even bothered to call me back to complete my "verification" process to get listed on ******. All they were interested in is my $298.00 (one-time fee). I'm very frustrated and am going to my credit card company to get my money back.

  

  Business Response

  Date: 07/02/2025

  Ms. ********* account was activated on May 15, 2025, and her business was successfully submitted to our voice search distribution system. The 16% completion status reflects pending steps on her end, including verifying her ****** Business Profile, which is essential for full platform visibility.
  We have provided multiple follow-up emails with instructions and have attempted to reach her by phone to assist. She is encouraged to log into her dashboard to monitor progress and complete the remaining steps. Our support team is also available at ************** or ********************** to walk her through the process.
  We are aware a chargeback has been submitted and are actively working with her financial institution to provide proof of services rendered and communication efforts.
  

  Customer Answer

  Date: 07/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $500 for their voice search. Ive tried numerous times to get in touch with them, nobody will contact me back. Im sitting at 16% completion and cant get any further. Waste of my hard earned money! Dont bother!!!

  

  Business Response

  Date: 05/25/2025

  Thank you for sharing your concerns. We're sorry to hear about your experience and appreciate the chance to clarify.
  Weve reviewed your account and can confirm that your ********************************* is active and progressing. As explained at the time of enrollment, the full process can take 34 weeks for your business to populate across ****** Siri, and Google Assistant. Progress on your dashboard reflects the status of this process and any remaining steps that may need your attention.
  Your dashboard is available 24/7 and shows real-time progress across all platforms. You may log in at any time to track completion, view updates, and manage your business information. If you are seeing 16% completion, that typically means certain items still require verification or updatessome of which must be completed by the business owner.
  We also understand your frustration about communication. Our support team is available MondayFriday, 10 AM7 PM EST at ************** or via email at *********************** If you havent been able to reach us, it may be due to call blocking or spam filters, which can be resolved by saving our number to your contacts.
  Per our refund policy, which was shared at the time of purchase and is publicly available, a refund is issued only if we are unable to register your business on any of the voice platforms after the completion window. As your service is still in progress and your business is being registered, your account does not currently meet the criteria for a refund.
  We would be happy to schedule a call to walk you through the dashboard and ensure your service is on track. Please contact us when convenient.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/2/25 I received a phone call from this company offering advertising for my newly opened family day care in my home. The APN tech has not helped me or explained how to use the so called platform .I was told a representative would walk me and teach me how to use the platform,he ******* would call me on May 7 2025 ,after only 10 mins he said he had to go and hung up .******* did call back after I reached out to the *** phone number. I was constantly interrupted and he was not helpful. ON May 12 I asked for a refund as the business has not followed through with any help with my business and it is presently listed as educational and it is a child day care .They has refused to refund my money and said I have to wait one month to see if my business populates. *** staff have not been helpful and not supplied what I was told.THey have just taken my money and not supported me in any way. It's not possible to talk to anyone with them interrupting.

  

  Business Response

  Date: 05/23/2025

  Thank you for your feedback. We're sorry to hear youre dissatisfied and appreciate the chance to clarify.
  You signed up for our ********************************* on May 2, 2025. As explained during onboarding, it takes 34 weeks for business listings to fully populate across platforms like ****, ****** and ****** Assistant. We also noted that ****** category edits must be made through your ****** Business Profile, which remains under your control.
  We understand your concerns about your initial support call. While the first call was cut short, our representative followed up. We also attempted additional outreach, though some of our calls may have been flagged as spam by your carrier. Please ensure our number *************) is not blocked so we can reach you directly.
  Your dashboard access instructions were provided, and your ************ area was confirmed as correct. The information you submitted is being processed and will populate per our stated timeline.
  As outlined during the sales and onboarding process, and detailed on our website, refunds are only issued if we are unable to register your business on voice platforms after the 34 week period. Since your listing is still within that window, and processing is underway, your account does not currently qualify for a refund.
  That said, we are still here to help. If youd like personalized assistance, please call us or reply to this email and well be glad to schedule a call to walk through everything with you.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have lied to me about everything that they were suppose to do. and I still have not got what i paid for.

  

  Business Response

  Date: 05/25/2025

  Thank you for bringing your concerns to our attention. We understand your frustration and would like to clarify the situation regarding your service with apnTech.
  Your ********************************* was activated on April 15, 2025. At the time of your call requesting a refund, our team reviewed your account and confirmed that your business had already begun populating on voice platforms as expected. As outlined during the sales call and in our Terms & Conditions, a refund is not issued once a business is actively populating across the platforms ******* Siri, ****** Assistant).
  We also made multiple attempts to assist you, including follow-up calls and detailed instructions on how to complete your ****** Business Profile verification, which is necessary for full visibility. Our records indicate that you ended these calls prematurely or declined to continue the conversation.
  In May, we were notified that you initiated a chargeback for the transaction. As this matter has since been handled through your financial institution and our chargeback department, we now consider this issue resolved.
  If you'd still like support completing the service you paid for, we are more than willing to assist. You may contact us at ************** or email *********************************.
  Sincerely,
  apnTech Support Team

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was convinced to buy into a search engine plan that would get me ****** verified within a 4 weeks, and have me listed on all search platforms. It has now been well over that, and just as I have read before me each time you contact they have you call them back in a week and you repeat the same processes. I finally gave up as I was also told I did not qualify for refunds. I recently have decided to take the loss and I am going to try again with someone I can see face to face. Highly don't recommend this company.

  

  Business Response

  Date: 04/27/2025

  Thank you for bringing your concerns to our attention.
  After reviewing your account, we confirm your ********************************* was activated on March 5, 2025. Our service registers your business across major voice search platforms like Google Assistant, Siri, and ****** While registration improves your online presence, it does not guarantee immediate top placement, increased call volume, or ranking for competitive keywords. This was explained during your service calls, along with instructions to enhance your visibility, such as updating your ************ area.
  We understand your frustration with the process. Voice search visibility can take time and is influenced by factors like reviews, business activity, and competition in your area factors outside the scope of the service provided.
  Our policy states that once registration has been completed and work has begun, refunds are not available. However, we remain committed to helping you optimize your listings and guide you through steps to improve visibility.
  If you would like, we can schedule a call to review your current registration status and assist you further. We are here to support you.

  Customer Answer

  Date: 04/27/2025

  i do appreciate this at all. If they have records all voice calls should be recorded. I'd like them to be played from the day they talked me into buying this. The price originally was around 800 and I was under impression that this would be for all types of searches. Whether it be voice, text etc. The salesman after I told him I'm a new business said what If we offer a discount. I asked the guy what it would be and it turned out to be about a 50 percent cut. I agreed and was told that this would take 4 weeks. I'm still getting emails that I was not ****** verified unless something has changed and they didn't contact me to make me aware. Since I've hired another company to get me ****** verified. 

  When that was all said and done I was told this is only for voice and you probably won't show up on searches. This should have been mentioned well before. To me this is nothing but a scam. How does the customer even know what they are paying for. If they don't want to resolve the issue feel free to let them go about business as planned. This was a joke and I guess they have found a legal scam to get money for exactly what I'm not sure..

  

  Business Response

  Date: 05/23/2025

  Thank you for your feedback. We understand your concerns and want to clarify the nature of the service you purchased and the steps weve taken to support your account.
  Our voice search registration service ensures your business is submitted to major voice assistant platforms (such as Siri, ****** and Google Assistant) using your business category and relevant keywords. This is not a lead generation or ************ and we are clear during enrollment that while your business will populate in voice results, we cannot guarantee specific rankings, calls, or text-based search visibility.
  Regarding the setup process:
  Our team explained that successful voice search visibility requires a visible service area on platforms like Yelp, which you've since been advised to adjust.
  You were sent specific instructions to optimize your presence and improve visibility.
  You were informed that other businesses in your area may appear more prominently due to existing visibility, reviews, and online engagement.
  As discussed, this is not a scam but a listing and submission service that helps businesses begin establishing themselves on voice search platforms.
  Your registration was activated on March 5th, and we encouraged you to complete the steps necessary to maximize your exposure. We did not receive any indication that the process was followed through, and we have no record of issues preventing us from fulfilling the scope of what was purchased.
  If there are still unresolved concerns or youd like guidance on next steps to improve your visibility, we are happy to assist further. You may contact us at ************** or reply to this message.
  Sincerely,
  APNTech Customer Support

  Customer Answer

  Date: 05/29/2025

  The calls should be recorded that we have had. I was talked into purchasing to be listed on all platforms originally. Each time I have spoken it was changed to only voice search. I have done everything I was told to do by phone on adjusting different parameters to be approved on ****** business as Im still currently suspended. That was also what was guaranteed to me through the original purchase. As of now I'm working to get this done myself, to be approved on ******. Bottom of the line is I was told all of the above would be done and taken care of in 4 weeks and it has been well past this ***** I have started a new business and without being able to be seen on ****** my services are at the lack of other options I'm pursuing. This has caused me spend money I did not have in the first place because I wanted to be seen on search engines and be listed on ******. Since then my funds have nearly ran out and I'm in route to find another job. This is not how a fortune 500 business I was told you all were should operate business. If I do a job I make it right. I don't charge customers for services I did not perform.