Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact APN in December of 2022 about registering my company on the 3 voice search engines. I spoke to a rep there who promised me that I would have the "exclusive" listing for my key search words and would come up at the top of the list within 100 miles of my business. She promised that I was the first one to claim these key words or phrases and nobody could come behind me and out rank me. So I agreed and paid the $398 to register. My business quickly went for the #3 on voice search to non existent. I have called them and nobody even answers, its always an answering service and then they call you back randomly, usually after work hours to talk. I have spoken about his with them 5-7 times and they have given me every excuse you can make up. they told me, your business wont show up unless its registered, but my business was #3 on voice search listings before I ever heard of APN. I was told its all related to "proximity" that's why I'm not showing up anymore. Then i was told my listing is "too new" and it takes 90 days to show up. I was told its because I used my 1 800 phone number in the listing and I needed to get a ****** phone number. No matter what the issue APN has some excuse or some reason why I need to buy more services from them to get the original service to work. They convinced me that to get this to work faster and get better results that they had the "REPUTATION MANAGMENT" platform that will get reviews from **************** and personal reviews and list all of them across the board for you. Basically telling me they can show ******** reviews on your ****** listing as a review. What they meant to say was that the BIRDEYE creates a micro-website that lists all the reviews from the different platforms.....again very misleading. In addition they charge $2499 just to setup the account with BIRDEYE and when I called Birdeye to ask a question, i found out if you call them directly there is no $2499 setup fee. AVOID this company at all costs

  

  Business Response

  Date: 03/13/2023

  apnTech's customer service agent attempted to contact and address the matter with no luck. We have made attempts to contact the customer via email as well. Proper attempts to rectify this whole situation have been made and really it is all a misunderstanding of what the purchases are and what to expect. However, it's hard to do so when apnTech cannot reach the customer by phone or email.  ********************** would be more than happy to discuss and clarify any and all questions that the customer may have.  At a standstill on a solution will we can speak to the customer.
  
  
  

  Customer Answer

  Date: 03/13/2023

  apnTech has called me multiple times after work hours and emailed me several times to tell me my account is delinquent on the services I requested to stop. Every attempt I have made to return their phone calls during regular work hours are met with an answering service and their return response is again days later and well after work hours.  I again am not interested in listening to how this is a "misunderstanding."  The multiple reps that I have spoken to in the past have said the exact same thing and then proposed how if I bought additional services, my original order would work better or if I just continued to pay for their services for the next 12 months it will fix itself.   

  

  Business Response

  Date: 03/21/2023

  apnTech is unable to make contact with the client by phone. apnTech's manager did leave voicemails regarding this matter. Discussing the account is to re-confirm what the customer already agreed to when enrolling in Prime Listings. We set expectations from the beginning of **** months to see momentum on the front page if not already on the front page. Everything that was discussed with the customer on the services is true. I would love to speak with ****** to attempt one last time to explain what we do and what he purchased and how it works and see what is working and what is not working, That to me is ***************** **********************'s manager is more than willing to speak to ****** and provide the most reasonable solution for him.

  Customer Answer

  Date: 03/24/2023

  APNtech has in fact finally called me back, now that I have filed a complaint with the BBB.  They called me and left a message, again preaching how the PRIME LISTING takes **** months to reach its full potential. I called them back immediately and again got an answering service.  APNtech continues to defend their position on how their PRIME LISTINGS service works and the time it takes to show results. I'm no longer interested in using them for that particular service, now that I know that they tricked me and lied to me about the initial Voice *************************** they initially sold me on.  It was this initial service that I contacted them about and based all our future business and relationship on.  I quite literally went from the #3 spot on a ****** search to bottom of the list after I paid for the initial Voice Search services.....  

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6th, 2023, I received a call from APN Tech about their voice search optimization, and after a lengthy conversation, I placed an order for $398 for their services which were promised to show mw at the top of voice searches done through *************** Siri, etc. I was then scheduled a call in setting up my voice search keywords that my listing would appear under. Cut to today, OVER 6 weeks later, and NONE of my information pulls up in ANY of the voice search platforms they'd promised. I called the company to request a refund of their fees, since they essentially did not provide the services that I'd paid for. They flat out refused, stated that I DID show up in searches, however they couldn't provide me any PROOF or even do the voice search over the phone to show mw that I was even registered with the voice search system. Their customer service is completely unprofessional, with their operator giving me attitude when I called out her lies. This is a shady, fraudulent business from my experience, and you'd do best to steer clear of these fraudsters!

  

  Business Response

  Date: 02/22/2023

  We did receive the dispute on the account regarding the transaction. ***** did send over a copy of the receipt for the dispute alert via verifi. We did process an immediate refund as we are operate with integrity. Client has received a full refund. There is no further action required on behalf of our company. Please let us know if there are any further questions or concerns, we would be more than happy to help ************.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a sales representative from this company yesterday afternoon. This was about my small business being on the voice search platform. All conversations were recorded. The conversation started out that my business must be registered on the voice search platforms to be searchable. I paid their fee based on this information. The information given to me by their agent. Out of curiosity, I immediately searched my company type over my phone as soon as I hung up with this company. My business popped up immediately. Today, I called this company with my complaint. The call lasted over thirty minutes with no resolve. He started out with the same statement after I asked do I have to register my business to be searched over voice search. He stated yes. Toward the end of the conversation he admitted that there was misinformation given. This conversation was as recorded. Misinformation was used to make this sell. He admitted to this but would not make it right. Im sure there are many other small businesses that has been taken advantage of in the same way as I was. I would not have bought into their business nor paid them any money if they would have not given me this misinformation. By listening back over our recorded conversation, its apparent that they knew that the information given to me was incorrect. Misinformation to make a sell is theft and should not have happened. I can send you the recorded conversations if needed.

  

  Business Response

  Date: 01/23/2023

  Yes, Please send us the recording you have. We would like to get to the bottom of this as well for you. We have not received a phone call from your business regarding this matter. We are also doing our due diligence on our end and will be contacting you directly regarding this matter to better assist. 

• Initial Complaint

  Date:12/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised that they would Make my company pop up by Voice Search on all platforms such as ******* Siri, ***** And any vehicle Voice Search. They gave me examples in my area by Saying Siri find me a pest control company in ************. Is in my former employer would pop up.They promise within 30 days that if I paid them $398 That if anybody on these black forms as for a rodent or pest control company in ********* ********** that I would pop up on the top because I am the only company in ********* **********. It's been 30 days and I don't pop up nowhere unless I say the name of my company which was not the agreement from them. This company is a total scam I wish I would've read the ** complaints before I paid them. They also tried to get me for $1600 in order to do SEO work for me class and additional $300 a month.

  

  Business Response

  Date: 01/06/2023

  The customer service agent called and reached out to ******* regarding the BBB complaint he was upset about his customer service and also the original promises he was made regarding the Voice registration, After reexplaining and resetting his expectations on how the Voice search works and the importance of all his business data being accurate on all platforms for his business data to able to be found, He understands that he does need SEO in order to achieve that online presence he is looking to have. He said that he will write back to the BBB with a satisfactory turnout. 
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APN sold me a service a couple years ago that was supposed to be a SEO service to bring my company to the top of search engines. I told them it is not working because the only way my company comes up on search engines is by searching directly by my company's name. If I search by a service, it doesn't come up. Now, I am being told by APN it is because ******* is large. Well they new that before when they sold it to me. As it turns out, they were deceptive. They didn't sell me an SEO, but just listing my company's information in directories. That doesn't do anything to pull my company's ranking up in search engines. Then I found out, after all this time, my company's information is not accurate in all directories. I did a ****** search and found a directory with my company's address and phone number wrong. The bottom line is APN is a scam and they are committing fraud! At $199/month is cheap for a SEO service. Then they reduced it to just $99/month when I wasn't satisfied with the service. They said I just needed to give it more time. Well I gave it over a year more with zero results. However, this whole time I thought I was paying for an SEO service. I just came to the realization what they sold me is a directory service and not a SEO service. This is like someone selling you a brand new Rolex watch for $1000 which would be a very low price for a Rolex. However, after paying for it and receiving the watch you find out $1000 wasn't a good price after all because the watch they gave you is a TimeX. So actually you got screwed! That is the analogy of what APN is doing and it is nothing less than fraud. I think they should be prosecuted for fraud. If I just wanted a directory service, I could have bought one from Vista Print for just $20/year. If they were honest we me, there is no way in h*** I would have agreed to $199/month for that service. Now, I feel like a fool that I fell for their dishonest scam!!

  

  Business Response

  Date: 12/20/2022

  Our agent contacted *****. He was upset that he did not get what he was told. He kept cutting me off and not allowing me to speak. He ended the call. He was trying to tell me that Vista Print does this very something for ***** a year that is not true. ***** was not allowing us to explain the difference between the services. The client was being contacted regarding his past due balance for 10/28/2022 as he has not paid for services since 09/28/2022. The client did not call us to cancel prior to receiving notifications regarding his past-due balance. There is no contract on the program. You can cancel at any time. We do our best to deliver the benefits of the program. The client came on board via a screen-shared meeting. We are very transparent with our services and terms. If the client wishes to proceed with another business (Vista Print) two completely different services he has every right to do so. No contract on the program. We are more than willing to review the difference if given the opportunity by ***** with professionalism intact. ***** is now harassing us with emails. We have waived the past-due balance from October 28, 2022. The account is fully canceled. We are still more than willing to iron out concerns with client. However, our services does not seem like a good fit for ***** after he went past due with our services we provided for him. 

  Customer Answer

  Date: 12/20/2022

  I don't like to call people a lier, but their response was far from accurate. I never raised my voice or cut her off in any way. I asked several questions in which she had trouble answering. When I asked her to explain the difference between ********************* and their service, she went to Vista Print's website and at first told me she couldn't find it and when I was trying to explain to her where it was, she hung up on me. She made no attempt to call me back. The emails I sent her following the call disconnecting was an attempt to get her to call me back to explain the difference between what Vista Print is offering compared to what APN is offering. Also, how is APN's service a SEO? I have a lot of confusion as to what exactly I was paying for and they can't seem to explain it to me so that it makes sense. My wife also spoke to them a few months back and she still doesn't understand what we were paying for. They always say give it a little more time. On this last phone call she told me take 6 months to a year to see results. I said to her, I was with you for more than a year with no results. How much more time before I receive results. She had no answer. I didn't pay the bill in October because it wasn't working. I said I wanted to cancel and I was told I could have two free months. That is why I didn't pay the bill. I stick to what I originally said, it is a scam!! If they truly believe I am lying, they can *** me for slander. However, I believe with all my **** that they are deceitful with the services they sell. They are telling me I am paying for an SEO with no evidence of that. Their services they provide are blurred as to what they really are. I believed they were selling me a SEO when in fact it is nothing but a directory like what Vista Print sells for just $20/year. How often does directories need to be updated. I think only when business information changes. Therefore, $20/year makes sense. APN's $99/month is a total ripoff. 

  

  Business Response

  Date: 01/06/2023

  APN and the business owner can go back and forth on what was said and done and we both have our sides to the conversation. The business relationship did not work out as you said your self we attempted to show you that the program worked and waived 2 months' service. This is just an unfortunate event. APN no longer wished to engage with the business owner. The account is closed and the directories in which the business owner agreed to APN managing and monitoring the 3rd party directors were being managed, monitored, and maintained while the business owner was active in the Prime Listings Program. Once again it's unfortunate and just wants both parties APN and the business owner to leave this situation with some sense of peace and separation of business ties.

  Customer Answer

  Date: 01/11/2023

  I dont accept their response because they sold me a SEO (Search Engine Optimization), at least that is what they claimed when they sold it to me. Now I find out all I got was a directory. It doesnt require constant monitoring to maintain directions, only when there are changes such as an address change. They are crooks and that is why our relationship has ended. They cant tell the truth and everything they say is overshadowed by confusion. That is because they have to lie to cover up their lies. 

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APN promises to market your company but the dont do it.They just take your money and then do not give refunds when they fail to produce results. Their only result is failure.They are a SCAM!!!

  

  Business Response

  Date: 12/12/2022

  We explained why he lost the dispute and cleared up the bad reviews concern. We did ask him if he would have won the dispute would you have called in to let us APN know that he won the dispute and still want to know if we are a legit business? The client advised no. I explained that our hands were tied unfortunately and I couldn't refund him even if we wanted to due to the dispute. The client has made contact with us due to the fact that the bank did retract his temporary credit given after further investigation of his claim/dispute. 
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I primary used this companies expedited services to register my business on voice search and following paid them clean up any all errors on search engine listings etc which they convinced me I needed, yet every time I wanted to cancel the $200 monthly service they told me I should wait etc , the 1st time it took over a week for anyone to get back to me, next time they offered me a discount to stay with them. Yet when I realized that I really was no longer in need of such services and they couldnt even explain to me what services they were doing monthly I put my foot down to cancel with them. Then they said I had to cancel a month in advance ! Are you kidding me !?! Really ?!? So the customer service manager said if I wanted to cancel she was going to charge me for an additional month ( without services of course ) - just to cancel ! On top of that when another company offered me an SEO report they found missing info ! - What was I paying for ? Obviously they over promise and under deliver. And the customer service person was rude and argued with me when I told her that no on informed me of their cancellation policy in the past. She offered no care or concern only that she looked forward to my complaint.

  

  Business Response

  Date: 12/12/2022

  Called the client and we had a talk about what took place back on 9/21/2022. She was upset about how she was talked to when wanting to cancel her services. The client was understanding and more than happy to work with me. After discussing what I have seen on my end with the notes she felt better that I had reached out to her and was willing and wanting to help with just really hearing her out and giving some "customer service" She agreed to take a look and make sure that she was NOT charged in Oct. She will then reply back to the BBB satisfied. 

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep trying to cancel whatever service I have with them and get no response. They simply take my information and say someone will get back to me. From what I can see other companies have had this issue as well. I am trying to cut costs for my company during hard *************** and can't get this cancelled.

  

  Business Response

  Date: 12/01/2022

  Called ***** to discuss the BBB complaint. I explained the benefits of the ************** and how it would negatively effect his online presence if he were to discontinue his services he understood and really just wanted to cancel didn't want to continue. I asked explained that I understood and I would cancel the account and if he could also allow the BBB to know we came to a mutual understanding and parted ways on a good note. 
  

  Customer Answer

  Date: 12/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18 2022, I received a phone call from "*******", APN's rep and she offered me a voice search service for the life of my business with only one-time payment of $398.00. She told me that this was a great deal backed up with a 100% money back warranty. She scheduled for me an appointment with an APN expert to set up some setting for a better voice search performance.On October 19 3:30 PM *************************** (APN expert) called me and instead of doing the settings he was supposed to make, and after a quick scan of the web he told me that I need another package. I refused it several times even though he offered me a better price, No monthly fee, No lockup my Ad places like ******* yellow pages etc. and ad only my phone number At this point I felt that his initial nice attitude was turning rude, he push me hard to give him the 3 digits of my bank card. So, I asked him to send me a receipt of the products and services sold to me. On October 19 4:36 PM I received an Invoice from APN and I found only lies. Then, I asked him to cancel the transaction and he transfer my call to the message center instead to a supervisor. Then I email them a claim asking to cancel the transaction.While I was looking for APN reviews, ****** results shows me some videos I click-on one of them (Indian call center scams) and It was entertaining and fun until I realized that the way they worked was the same. The only difference between the two scams is that the ****************** fraud is a crime,Until today I have not been able to recover the money because they have disappeared, so I turn to you for help to:1) recover the money that they deceitfully charged me.2) Terminate all transactions derived from their lies.3) avoid being blocked from accessing all my ad accounts on the web.If this problem is outside your competence, please tell me who it corresponds to, I thank you in advance for the help received,

  

  Business Response

  Date: 11/23/2022

  Called ******* and we discussed his BBB compliant. I did see he opened a dispute for both charges back in Oct. I explained what the dispute does and how it effects us as a company and him as well as a customer. He said he was okay with the out come and kindly asked that we remove our lock on the data which i said of course because we are no longer rendering services for him. It was a pleasant conversation and the out come was good as well.  
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the customer complaint I sent to the business:I feel like I have been defrauded by your company.In my original call with Santo I was told that if I purchased voice search registry for $500 I would be found with a voice search on ****** ***** or siri. He demonstrated by searching ****** for ************ Employment Attorney. He noted that the first result was from ********. He said this was good news as my registration would result in my being found by the same search within **** days of signing up for voice registration. Before the expiration of that **** days he called to go through a baseline report to discuss possible improvements to my ****** SEO. I was confused because that was never discussed as having any relevance to the visibility of ****** voice search. He and an unnamed director pitched the idea of taking over my website hosting to correct the directories and to increase my ****** visibility. I insisted that this had nothing to do with the representations made to me and I would not begin a business relationship with APN until it delivered what I was originally promised. It felt like this was simply a bait and switch scheme. Today I again asked for a demonstration that a ****** voice search for ************ employment (or personal injury) attorney would identify me. Instead of that demonstration, I was told that it would only show me if my name was searched. Incidentally, I am informed by my current vendor that such voice search registration has been in place since March 2020. A refund was not agreed to, offering only that a ticket would be created. *************** would not provide me with the name of the second director that I spoke with. I would expect the sales notes would contain this information.Representatives with whom I worked Sales Rep ******************************* Director _________Director ***************

  

  Business Response

  Date: 11/23/2022

  Called **** about the BBB compliant. He advised that he already had this service that he paid for with another company back in 2020. I stated that we do work with integrity and if this is the case I would be more then happy to reimburse the entire purchase, If he could send me some documentation showing that he indeed purchase this already, He replied that he would ask the rep at the other company to send him something regarding the services. I did receive a  copy of what **** purchased and found favor for his request for his refund. I called **** back this morning 11/23/2022 and explained that I would be sending him a full reimbursement. Which has already been sent to him via email. **** was happy with the outcome. I was happy I could assist and show him that APN does indeed work with integrity. Great out come.   
  

  Customer Answer

  Date: 11/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************