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Find a Location

1-800-Got Junk has 1 locations, listed below.

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    Business Profilefor1-800-Got Junk

    Garbage Removal

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers junk removal services.

    Business Details

    Location of This Business
    1081 N Shepard St #F, Anaheim, CA 92806-2819
    BBB File Opened:
    9/10/2013
    Years in Business:
    10
    Business Started:
    9/10/2013
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • 1-800-got-junk?
    Business Management
    • Mr. Ronnie Lynn Miller, Member
    Contact Information

    Principal

    • Mr. Ronnie Lynn Miller, Member

    Customer Contact

    • Mr. Ronnie Lynn Miller, Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I called 1-800-Got-Junk for a quote on Jan 22, 2023. The agent informed me that the absolute minimum charge/fee would be $207, minus the discount per a 10% coupon I'd be using.When the team got to my house, I instructed them to fill the truck, only to the minimum. They did so and then informed me that the total was $360. I said I thought the minimum was $207, but they just said, nope; $360. I signed as they were just the drivers/did not have the power to do anything about the pricing discrepancy. They were also two men, and I'm a woman standing there on my own feeling rather intimidated. After they left, I called the company, and the customer-service rep said he "did not understand the discrepancy, price-wise, and would escalate it to the manager." I received a call from the so-called manager today who informed me that he didn't know "what was up with the ********* agent I spoke with," but around here, the minimum is $360--so there was nothing he could do. He also said that I "let" the drivers take off, when I could have declined the service. This is outright gaslighting a customer. The company is clearly lacking when it comes to internal communication, and then the customer is supposed to shoulder the burden of that ineptitude. In summary, this translates/adds up to a bait-and-switch transaction. And to add insult to injury, the blame is being put on me. Bottom line: I would like this situation to be remedied and to be refunded the difference (meaning the difference of what was originally quoted to me and what they actually charged).Thanks for your assistance in this matter.

    Customer Reviews

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    Better Business Bureau Serving the Pacific Southwest

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