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Business Profile

Food and Beverage Services

Fresh n' Lean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Fresh and Lean to receive prepared meals to help save time. The meals were well balanced and help relieve my hunger. Multiple times the meals arrived room temperature and tasted rotten. This changed my appetite and the meals made my stomach turn. I changed my status to skip meals and they continued to send them. I then canceled my membership and skip delivery and they still sent the meals to me. I was not able to pick the meals because I skipped them and have had to throw them away because they arrive warm and the vacuum seal broken.

    Business Response

    Date: 10/17/2022

    Hi *********, 


    I do see that one of our Customer Experience Advocates, *****, issued two refunds for you this past Friday 10/14. Each refund was for a total of $64.95. You should be seeing those refunds post back to your bank statement soon. 

    We did have some technical issues on our side recently regarding the online dashboard's "skip" feature that was allowing for skips to be submitted after the Saturday 12pm PST cutoff time. Our web development team worked hard on resolving this issue, and it was since been fixed and working properly. But I'm very sorry that you were affected by this. I definitely understand how frustrating it is to pay for and receive an order you did not expect or want. I'm glad to see that ***** was able to assist and ensure that you were compensated for those orders.

    Sincerely,
    *****

Fresh n' Lean is NOT a BBB Accredited Business.

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