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Business Profile

Cards and Gifts

Macorner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cards and Gifts.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift mid April and was told it would be here before Mothers Day and it is still not arrived. They tell me they delivered it but they did not. I have ready many other reviews, 1000's and most say the same thing. They never received their item. Very dishonest company.

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 24 April 2024 Order Number: ******* Whoever "owns" this cheat/scam business needs to be investigated and stopped. They are using multiple fake names and websites that rip off Americans. They aren't even located in the *************. They allegedly have a "CEO" named ********************* and have a business address of ****************************************************************************************. I researched the business and can find no phone number or anything online on the ****** This has got to stop. Anytime something I order online is later found to be bogus, it always comes out of CA and is always tied to an Asian nation, either ***** or *******. When will CA take responsibility for conducting actual address and business reviews to ensure that these places are real? You are just as culpable in this type of fraud as the actual rip off businesses. This is the 4th time in the past 4 years that I have been cheated by a business allegedly in **. I want to cancel my order, because I have read how crappy the work product actually is. I don't care that their "policy" states that consumers only have 2 hours from the time of ordering to request a cancelation. The shoddy workmanship is FRAUDULENT and they should be charged with fraud. Please do something about this ongoing issue.

  • Initial Complaint

    Date:04/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received the merchandise and received a tracking number which states the shipper has been waiting for 10 days for the item and according to Macorner it was shipped ***************************************************************** the mail, Im going. With never been shipped.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order as a Christmas present. The email said the item was shipped but it hadnt according to the email I sent. Then when I received it I notified them immediately with photos that the product was not made well. It has a chip or a cut out of it. I requested they fix and resend. They said will give you 10% off, I said no I want an item made correctly. You get responses only in the middle of the night and every couple of days. It became clear they were out of the country and not in US as stated. It took weeks to resolve and by then I said it was too late to be a Christmas gift and dont send. Suddenly they ship it ignoring my request. It came in ********** dont stand being the quality of their customized products.

  • Initial Complaint

    Date:02/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a glass mug for friend on ***. 18, 2024. On the Macorner website it STATES (this is CCOPIED from their site!):(Item#1 I copied)When will my order ship?Once an order is placed, you'll receive an email notification confirming we've received it. We will process your order 2 hours after successful payment. Order processing usually takes 5-7 business days. Once shipped, you will receive email notifications for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.(Item #2 I copied)How long will it take for my order to arrive?All standard shipments are usually delivered within 7-15 business days from the ship date.As of Feb. 7, 2024 my friend had not recieved her ******** contacted Macorner by email with my concern. I advised them this was a gift due to her mother passing away & they did NOT follow through with their promise and I wanted a REFUND & ANOTHER ORDER REDINE AND SHIPPED TO MY ADDRESS! They argued with me back & forth thru email until they refunded me $6.99 for my shipping costs. I told them that unacceptable & NOT GOOD CUSTOMER SERVICE. I sent them the COPIED text of their website with the promise of their *************** STILL argued they cannot control the shipping! My friend finally recieved her gift YESTERDAY FEB. 15, 2024 -OVER 1 MONTH AFTER I PLACED MY ORDER & WELL PAST THE PROMISED TIME! IM NOT HAPPY AT ALL! ? I was lied to ? I was made fun of with the numerous emails back n forth (until I sent the verbatim copied ********************* Then proved them wrong)? I was taken ADVANTAGE OF BY A COMPANY WHO DOESN'T FOLLOW THROUGH WITH GOOD BUSINESS PRACTICES! When a business makes a promise to provide a service they need to follow through!

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product online that advertises like it plays the music you select. That was false advertising as it does not do that. I also ordered this as a Christmas present and never got it. They claimed it was delivered but yet I have never seen the package and told them I did not receive the item. I dispute me it with my credit card they closed my case and I sent documentation showing the responses and they told me to get with the company I have done that and nothing is being done about it from the company end they keep telling me to reach out to the company.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed ONE order with Macorner, but was sent 2 items. They refuse to refund the amount for the order I did not place.

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and they are saying that it is delivered when it was not. I am seeking a refund and they are refusing. I truly did not receive it and just want my money back.

  • Initial Complaint

    Date:01/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered custom tumblers from them on December 14. It has been 3 weeks and no updates on order status. All I get is a generic email on typical order times. Then, they sent me an email stating that my order was being checked for fraud. I will never again order from this company.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my purchase nor did i get a refund

Macorner is NOT a BBB Accredited Business.

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