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Business Profile

Cards and Gifts

Macorner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cards and Gifts.

Complaints

Customer Complaints Summary

  • 128 total complaints in the last 3 years.
  • 76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9 June. On 12 June I received an email indicating the item shipped and provided the following tracking number:(Shipment tracking: YT2516300701802180), but to date, 23 June I have not received the item and no updates are provided via the tracking and messages to the company appear to be generic, automatic replies. At this point, I just want a refund.

    Business Response

    Date: 06/24/2025

    Hi ***** ********,

    Thank you for reaching out. 

    We sincerely apologize for hearing that you still do not receive your order. Upon checking, your order has just arrived in the destination country and now been on its way to ****'s facility, please click on this link to get the latest update: *************************************************************

    The package is expected to arrive within 5-6 business days, according to our best estimate. Rest assured, we are doing everything we can to expedite the process and ensure your order reaches you as quickly as possible.

    We appreciate your support and thank you for your patience as we ask you to hang tight a little longer.


  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of this transaction was June 1st, 2025. I ordered a personalized wallet from Macorner on their website. I ordered this item in the time frame indicated to receive it by Father's Day. This item arrived a day late and it was defective. I had my children's names inscribed on the inside of the wallet and one of the names was barely visible. There was scratches all over the wallet as well. I have also now seen reviews about this company stating that they are a scamming business that takes money out of people's checking account without permission.

    Business Response

    Date: 06/22/2025

    Hi ****** *********,

    Thank you for reaching out to us. 
     
    Upon checking, we processed a full refund for your recent order on June 20th. The amount of $50.81 has been credited back to your original payment method.

    Please allow 7-10 days for the transaction to reflect in your account.
     
    One more time, please accept our sincere apologies for this problem. We've been trying our best to improve our products and services to prevent issues like this from happening again in the future.
     
    Please let us know if any questions arise.

    Customer Answer

    Date: 06/23/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *********

     

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a gift over a month ago. Have not received the order. And the only tracking info I can find says it left ***** on May 8th. That's it. It stops. I submitted multiple customer service slips with hopes someone will help me and I get the same generic response back.Please be patient...etc says the email.

    Business Response

    Date: 05/25/2025

    Hi ****** Victorious,

    Thank you for reaching out.

    Wed like to inform you that your order is currently on its way and is expected to arrive on May 27th, so you will receive it within 1 day. Heres the local tracking number of your order:

    - Shipment Tracking: ********************************************************************************

    While we strive to ensure timely deliveries, unforeseen circumstances can sometimes cause delays, and were very sorry that this impacted the order. We understand how disappointing this must be, and were deeply sorry for any inconvenience this has caused. 

    Thank you for your patience and understanding during this busy time. If your order status indicates it has been delivered but you have not yet received it, please feel free to reach out to us for assistance.

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order still hasnt been shipped. When will it be. What is the estimate of the arrival. I need more information.

    Business Response

    Date: 05/09/2025

    Hi 

    Thank you so much for reaching out. 

    Upon my review, I am happy to report that your orders are currently on their ways. You can track your shipment using the links below:

    - Order number: MA#*******
    - Link Shipment Tracking: *************************************************************

    - Order number: MA#*******
    - Link Shipment Tracking: *************************************************************

    While an exact delivery date cannot be guaranteed, an order is expected to arrive within 7 to 12 business days. Rest assured, we are doing everything we can to expedite the process and ensure your order reaches you as quickly as possible.

    If your items have not arrived by 15 business days, please reach out to us again with the issue " Item not received" so that we can further assist.

    Customer Answer

    Date: 05/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warning!!! Do not order anything from this company!! I ordered a product on April 18 from this company. It was as a personalized wine bottle for my mom for Mothers Day. I have checked tracking on the shipment/delivery. Nothing has been update since April 29. April 29 said it was was in ******* and had been delivered to local carrier. Please understand my order from this site was 20 days ago and I have still not received my products. Their website indicates that the window of delivery would be from ***** days, therefore this information is false and they are using a Chinese packaging company with terrible reviews. I have reached out to customer service which they told me that nothing is wrong and my package would be delivered in 3-7 days, which also hasnt happened. I want a refund. Im amazed with all the terrible reviews that this company is still allowed to operate.

    Business Response

    Date: 05/12/2025

    Hi ******, 

    We're writing to confirm that we have processed full refund for your recent order. The amount of $47.85 has been credited back to your original payment method. Please checkthe proof attached in this response. 

    Please allow 7-10 days for the transaction to reflect in your account.
     
    One more time, please accept our sincere apologies for this problem. We've been trying our best to improve our products and services to prevent issues like this from happening again in the future.
     
    We do wish that we would have another chance to provide you with our products and services. Your satisfaction is very important to us, and were here to help with anything you may need.
     
    Thank you again for supporting us!

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shouldve known better the day not thing Im frustrated about is I ordered under the assumption that this business was located at the address on their website MA Commerce Inc. (trading as Macorner), **************************************************************** After waiting a week and a half for shipping info from *** shipping I googled the address that is not anything if you look on GPS. Just please tell me up front where my things are being shipped from or Im buying from a place that is physically where the address says it is. I dont even want the stuff anymore, it was a Valentines Day gift which is now over.

    Business Response

    Date: 02/20/2025

    Hi *******,

    Thank you for reaching out with us. We're terribly sorry to hear about your experience regarding the shipping process.

    While we print a portion of our products at our US facilities, we also operating with several fulfillment centers around the world (**, **, *********, and ****) to offer our shoppers a greater variety of merchandise. After reviewing your order, they were shipped out on Feb 11th and upon shipping, it is expected to arrive within 10 to 15 business days. According to the tracking details, it is expected to arrive on Feb 22nd which is within our timeframe stated on our website. We are doing our utmost to ensure as little as a delay as possible to you and will always pursue a better quality of service.

    Heres the most up-to-date information regarding your order: *************************************************************

    The package will be delivered by the local ************ please track it here: ********************************************************************************

    Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a disabled senior, I do all of my Christmas shopping on-line. I was shocked when I received my order of three Macorner personalized Christmas ornaments! Not only did they look NOTHING Like what their website pictured, they are made of cheap flimsy plastic at a cost of $19.95 each and a ridiculous amount of $12.99 to ship a small envelope. On 11/16/2024, I returned the ornaments via US mail to: Macorner ******************* *********************************************, and asked for a refund of my purchase price and shipping for a total of $78.60, paid via PayPal.Macorner was communicating with me via an AI Bot and continued to ask me for photos of the ornaments. I continued to explain that was not possible because I returned the ornaments to their ******************* Macorner gave me a refund of $7.80. I am requsting a refund of the remaining $70.80.

    Business Response

    Date: 01/24/2025

    Hi *****,

    Thank you for your feedback and we sincerely apologize for the inconvenience caused by the issue with the product you received. We understand how disappointing it must be to receive a product that doesnt meet your expectations.

    We have processed full refund for your recent order. Please allow 7-10 days for the transaction to reflect in your account.
     
    One more time, please accept our sincere apologies for this problem. We've been trying our best to improve our products and services to prevent issues like this from happening again in the future.
     
    We do wish that we would have another chance to provide you with our products and services. Your satisfaction is very important to us, and were here to help with anything you may need.
     
    Thank you again for supporting us!

    Customer Answer

    Date: 01/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

     

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas Ornament online from Macorner company on December 5,, 2024 for $26.94 & was told that the item was shipped from them in an email. About a week later they emailed me & said the item was lost in the *********** were reshipping it. I waited a week & a half & found out the item had never shipped. I asked for a refund & the issued one for $6.99. I requested a Full refund since I never received the item.Their reviews online are terrible they have a long history of a questionable business practice.

    Business Response

    Date: 01/01/2025

    Hi ****** ********,

    We're terribly sorry to hear about your experience regarding the shipping process.

    Upon checking, the replacement arrived at the hub at 8:29 am on January 1st and it is expected to arrive within 1-2 business days. Heres the most up-to-date information regarding your order: ********************************************************************************

    Were so sorry for this unfortunate yet possible late shipment and would like to make the right things by processing full refund for your order. Please allow 7-10 days for the transaction to reflect in your account.

    Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter. 

    Customer Answer

    Date: 01/02/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ********

     

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an ornament at the beginning of December. In plenty of time to get it before Christmas. It showed it was shipped and then the status was never updated. Finally I emailed them and it showed it was moving through the system. Its now Christmas Eve and it says it will be Dec. 30 before its here. I requested a refund and now they are not responding to my emails.

    Business Response

    Date: 12/25/2024

    Hi ***** ******,

    Thank you for reaching out to us. 

    We understand how important it is to receive your items before Christmas, and we regret that we fell short of your expectations on this occasion. Upon looking into this, we find that the order was placed after our Christmas cut off dates and unfortunately, we cannot guarantee Christmas delivery for your order. The Acrylic Photo Ornament with domestic standard shipping placed before Dec 11th will be guaranteed to arrive before Dec 25th at midnight and will get a full refund if the shipment misses the deadline. 

    To learn more about our cut-off date, please visit this page: 2024 X-Mas Delivery Cut-Off Dates

    We sincerely apologize for the inconvenience and hope for your understanding as our cut-off dates are necessary to ensure timely deliveries for all of our customers during the holiday season. According to the tracking details, it is expected to arrive on Dec 30th and were working continuously with our shipping carrier to ensure your order is prioritized and reaches your address ASAP.

    Here is your shipment tracking: ********************************************************************************

    We appreciate your support and thank you for your patience as we ask you to hang tight a little longer.

  • Initial Complaint

    Date:12/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ornament was ordered on 12/01/24 confirmation received and charged to my account on 12/04/24 NOT RECEIVED!

    Business Response

    Date: 12/23/2024

    Hi ***** *****,

    Thank you for reaching out to us.

    Upon reviewing your order, it is currently on its way to the ****'s facility. The tracking link may show not updated because of the overload of orders in our warehouse, but the package will be scanned and updated the correct tracking information in few more days. Please be assured that your package is still in transit and it will be delivered to you within 2-3 business days. 

    Shipment tracking: ******************************************************************************************

    Incase the package is not delivered by then, please respond to our email and we will issue replacement/full refund for your order.

    We appreciate your support and thank you for your patience as we ask you to hang tight a little longer. 

     

Macorner is NOT a BBB Accredited Business.

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