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Business Profile

Web Designer

Website Design Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11 2025, I scrolled through Face book to find a web site company to build a web site for my ministry. I decided to work with Website Design Tree. The initial conversation consisted of the initial setup fee for a domain name and the inner pages. The initial cost was $250, but for $650 I could get some extra pages.went with the $650. I was introduced to **** *****,my Project Manager. On March 13, 2025, finished questionnaire forms via email and phone conversations. Their claim was that 24 hours was all they needed to launch a fully functional, live web site. From March 13, 2025, through March 28, 2025, we talked back and forth on logo designs, creator content, and submission forms, On March 25, **** transferred me to ******* *********, head of production team, and ****. They pitched an idea that would allow me to reach the masses on a variety of social media platforms, ******** Face book, etc, giving e access to hearing impaired, closed captions and so forth. .The cost would be $40. They charged me $1400. On April 8, 2025, offered another promotion, 5 years for the upkeep of the web site, domain name, blue hosting and podcast for $1500. Money paid. Contacted them for a refund. I felt I had been scammed. The web site **************************** is misleading and false and do not portray me, my ministry, or my small congregation. April 29, 2025, talked with *******, to inquire why I was unable to get on the web site if it was now live. He said my Internet was not strong enough and wanted to charge $1500. I told him I could not do it, I was told I needed this to succeed with the project. He sent in this charge twice to my bank, without my permission. I called my bank and told them, and they closed the card and did not allow the charge to go through. I still do not have a functional web site and out of $3550 for services that have not been provided. I just want my money back.

Website Design Tree is NOT a BBB Accredited Business.

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